Question 1

Which of the following concerns is not one that job designers focus on?

Accepted Answer

A)  what will be done in a job 
B)  who will do the job 
C)  how the job will be done 
D)  when should the job be completed 
E)  where the job will be done 
A)  what will be done in a job 
B)  who will do the job 
C)  how the job will be done 
D)  when should the job be completed 
E)  where the job will be done

Question 2

A methods and measurements analyst for Digital Devices needs to develop a time standard for the task of assembling a computer mouse. In a preliminary study, she observed one of her workers perform this task six times with the following results: $$\begin{array} { l r r r r r r } 
\text { Observation } & 1 & 2 & 3 & 4 & 5 & 6 \
\hline \text { Time (seconds) } & 46 & 38 & 40 & 34 & 42 & 40
\end{array}$$ What is the standard time for this task if the employee worked at a 20 percent faster pace than average and an allowance of 25 percent of job time is used?

Accepted Answer

A)  40 seconds 
B)  50 seconds 
C)  53.3 seconds 
D)  60 seconds 
E)  64 seconds 
A)  40 seconds 
B)  50 seconds 
C)  53.3 seconds 
D)  60 seconds 
E)  64 seconds

Question 3

The chart used to focus on busy and idle portions of a work cycle is a:

Accepted Answer

A)  worker-machine chart. 
B)  Gantt chart. 
C)  simo chart. 
D)  idle chart. 
E)  flow process chart. 
A)  worker-machine chart. 
B)  Gantt chart. 
C)  simo chart. 
D)  idle chart. 
E)  flow process chart.

Question 4

One form of long-term team that is increasingly being used, especially in lean production settings, is:

Accepted Answer

A)  quality circle. 
B)  product design. 
C)  self-directed. 
D)  self-improvement. 
E)  mandatory. 
A)  quality circle. 
B)  product design. 
C)  self-directed. 
D)  self-improvement. 
E)  mandatory.

Question 5

Job enrichment involves an increase in the level of responsibility for planning and coordinating tasks.

Accepted Answer

A) True 
 B)False

Question 6

If there is a good chance that one or a few employees could wind up in monotonous jobs, job __________ can be a good idea.

Accepted Answer

A)  alteration 
B)  expansion 
C)  enrichment 
D)  enlargement 
E)  rotation 
A)  alteration 
B)  expansion 
C)  enrichment 
D)  enlargement 
E)  rotation

Question 7

From the worker's perspective, an output-based pay system has the advantage of:

Accepted Answer

A)  linking pay more directly to effort. 
B)  keeping earnings stable. 
C)  keeping pay totally in the worker's control. 
D)  minimizing the temptation to work harder for more money. 
E)  keeping effort from influencing pay. 
A)  linking pay more directly to effort. 
B)  keeping earnings stable. 
C)  keeping pay totally in the worker's control. 
D)  minimizing the temptation to work harder for more money. 
E)  keeping effort from influencing pay.

Question 8

The quickest, most effective way to improve an employee's job satisfaction is to increase his or her compensation.

Accepted Answer

A) True 
 B)False

Question 9

In work sampling, observations should be taken:

Accepted Answer

A)  at the same time each day. 
B)  within a short period of time. 
C)  at randomly determined times. 
D)  once every hour. 
E)  once every day. 
A)  at the same time each day. 
B)  within a short period of time. 
C)  at randomly determined times. 
D)  once every hour. 
E)  once every day.

Question 10

Ergonomics is important for preventing common workplace injuries such as back injuries and repetitive-motion injuries.

Accepted Answer

A) True 
 B)False

Question 11

Specialization is one of the sources of disagreement between the efficiency and behavioral approaches to job design.

Accepted Answer

A) True 
 B)False

Question 12

In a stopwatch time study, the average time it takes a given worker to perform a task a certain number of times is the:

Accepted Answer

A)  observed time. 
B)  normal time. 
C)  standard time. 
D)  allowance time. 
E)  performance rating time. 
A)  observed time. 
B)  normal time. 
C)  standard time. 
D)  allowance time. 
E)  performance rating time.

Question 13

A methods and measurement analyst wants to develop a time standard for a certain task. In a preliminary study, he observed one worker perform the task six times with an average observed time of 20 seconds and a standard deviation of two seconds. What is the normal time for this task if the employee worked at a 20 percent faster pace than average?

Accepted Answer

A)  4 seconds 
B)  16.7 seconds 
C)  20 seconds 
D)  24 seconds 
E)  100 seconds 
A)  4 seconds 
B)  16.7 seconds 
C)  20 seconds 
D)  24 seconds 
E)  100 seconds

Question 14

The owner of Kat Motel wants to develop a time standard for the task of cleaning a cat cage. In a preliminary study, she observed one of her workers perform this task six times, with the following results: $$\begin{array} { l r r r r r r } 
\text { Observation } & 1 & 2 & 3 & 4 & 5 & 6 \
\hline \text { Time (seconds) } & 99 & 87 & 90 & 81 & 93 & 90
\end{array}$$ What is the observed time for this task?

Accepted Answer

A)  81 seconds 
B)  90 seconds 
C)  99 seconds 
D)  108 seconds 
E)  540 seconds 
A)  81 seconds 
B)  90 seconds 
C)  99 seconds 
D)  108 seconds 
E)  540 seconds

Question 15

Which of the following is not an advantage of work sampling compared to stopwatch time study?

Accepted Answer

A)  There is little or no disruption of work. 
B)  It is less susceptible to short-term fluctuations. 
C)  Workers are less resentful. 
D)  It is less costly and less time-consuming. 
E)  It is better suited for short, repetitive tasks. 
A)  There is little or no disruption of work. 
B)  It is less susceptible to short-term fluctuations. 
C)  Workers are less resentful. 
D)  It is less costly and less time-consuming. 
E)  It is better suited for short, repetitive tasks.

Question 16

A methods and measurement analyst wants to develop a time standard for a certain task. In a preliminary study, he observed one worker perform the task six times with an average observed time of 20 seconds and a standard deviation of two seconds. What is the standard time for this task if the employee worked at a 20 percent faster pace than average, and an allowance of 25 percent of job time is used?

Accepted Answer

A)  20 seconds 
B)  25 seconds 
C)  26.7 seconds 
D)  30 seconds 
E)  32 seconds 
A)  20 seconds 
B)  25 seconds 
C)  26.7 seconds 
D)  30 seconds 
E)  32 seconds

Question 17

Which of the following most closely describes job enlargement?

Accepted Answer

A)  horizontal loading 
B)  increasing the level of responsibility associated with a job 
C)  transferring workers through a series of jobs to increase their scope of experience 
D)  increasing the amount of workspace assigned to a worker 
E)  assigning two jobs to the same worker 
A)  horizontal loading 
B)  increasing the level of responsibility associated with a job 
C)  transferring workers through a series of jobs to increase their scope of experience 
D)  increasing the amount of workspace assigned to a worker 
E)  assigning two jobs to the same worker

Question 18

Studies on worker efficiency and time of day suggest that the greatest efficiency is at the end of the day when workers are "warmed up."

Accepted Answer

A) True 
 B)False

Question 19

An advantage of work sampling, compared to a stopwatch time study, is that observations are spread out over a period of time in work sampling.

Accepted Answer

A) True 
 B)False

Question 20

Given the following work sampling data, based upon 100 random observations of a particular worker: $$\begin{array} { l c } 
\text { Activity } & \text { Times Observed } \
\hline \text { A } & 20 \
\text { B } & 50 \
\text { C } & 10 \
\text { Others } & 20
\end{array}$$ For a confidence level of 95.44 percent and a maximum error of .04, what should be the sample size for estimating the proportion of time spent performing activity C?

Accepted Answer

The answer of Given the following work sampling data, based...

Which of the following concerns is not one that job designers focus on?

The chart used to focus on busy and idle portions of a work cycle is a:

One form of long-term team that is increasingly being used, especially in lean production settings, is:

Job enrichment involves an increase in the level of responsibility for planning and coordinating tasks.

If there is a good chance that one or a few employees could wind up in monotonous jobs, job __________ can be a good idea.

From the worker's perspective, an output-based pay system has the advantage of:

The quickest, most effective way to improve an employee's job satisfaction is to increase his or her compensation.

In work sampling, observations should be taken:

Ergonomics is important for preventing common workplace injuries such as back injuries and repetitive-motion injuries.

Specialization is one of the sources of disagreement between the efficiency and behavioral approaches to job design.

In a stopwatch time study, the average time it takes a given worker to perform a task a certain number of times is the:

Which of the following is not an advantage of work sampling compared to stopwatch time study?

Which of the following most closely describes job enlargement?

Studies on worker efficiency and time of day suggest that the greatest efficiency is at the end of the day when workers are "warmed up."

An advantage of work sampling, compared to a stopwatch time study, is that observations are spread out over a period of time in work sampling.

Introduction to Operations Management

Competitiveness, Strategy, and Productivity

Forecasting

Product and Service Design

Extension: Reliability

Strategic Capacity Planning for Products and Services

Extension: Decision Theory

Process Selection and Facility Layout

Extension: Learning Curves

Location Planning and Analysis

Extension: The Transportation Model

Management of Quality

Quality Control

Extension: Acceptance Sampling

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

Jit and Lean Operations

Extension: Maintenance

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters

Exam 7: Work Design and Measurement

Which of the following concerns is not one that job designers focus on?

The chart used to focus on busy and idle portions of a work cycle is a:

One form of long-term team that is increasingly being used, especially in lean production settings, is:

Job enrichment involves an increase in the level of responsibility for planning and coordinating tasks.

If there is a good chance that one or a few employees could wind up in monotonous jobs, job __________ can be a good idea.

From the worker's perspective, an output-based pay system has the advantage of:

The quickest, most effective way to improve an employee's job satisfaction is to increase his or her compensation.

In work sampling, observations should be taken:

Ergonomics is important for preventing common workplace injuries such as back injuries and repetitive-motion injuries.

Specialization is one of the sources of disagreement between the efficiency and behavioral approaches to job design.

In a stopwatch time study, the average time it takes a given worker to perform a task a certain number of times is the:

Which of the following is not an advantage of work sampling compared to stopwatch time study?

Which of the following most closely describes job enlargement?

Studies on worker efficiency and time of day suggest that the greatest efficiency is at the end of the day when workers are "warmed up."

An advantage of work sampling, compared to a stopwatch time study, is that observations are spread out over a period of time in work sampling.

Introduction to Operations Management

Competitiveness, Strategy, and Productivity

Forecasting

Product and Service Design

Extension: Reliability

Strategic Capacity Planning for Products and Services

Extension: Decision Theory

Process Selection and Facility Layout

Extension: Learning Curves

Location Planning and Analysis

Extension: The Transportation Model

Management of Quality

Quality Control

Extension: Acceptance Sampling

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

Jit and Lean Operations

Extension: Maintenance

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters