Exam 1: Introduction to Operations Management

Operations managers, who usually use quantitative approaches, are not really concerned with ethical decision making.

The word "technology" is used only to refer to "information technology."

Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation. This is an example of:

Supplying operations with parts and materials, performing work on products, and/or performing services are part of the firm's:

Which of the following would tend to increase the importance of supply chain management?

The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.

Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services.

What is credited with gains in industrial productivity, increased standards of living, and affordable products?

Service involves a much higher degree of customer contact than manufacturing.

The use of models will guarantee the best possible decisions.

Which is not an area of significant difference between manufacturing and service operations?

Many operations management decisions can be described as trade-offs.

Manufacturing work sent to other countries is called:

Elton Mayo's Hawthorne experiments were the focal point of the human relations movement, which emphasized the importance of the human element in job design.

Product design and process selection are examples of _______ decisions.

Operations and sales are the two ________ functions in businesses.

Farming is an example of:

The value of outputs is measured by the prices customers are willing to pay for goods or services.

Among Ford's many contributions was the introduction of mass production, using the concepts of interchangeable parts and division of labor.

Which of the following is not an ongoing trend in manufacturing?