Question 1

Which of the following is not true about the systems approach?

Accepted Answer

A)  A systems viewpoint is almost always beneficial in decision making. 
B)  A systems approach emphasizes interrelationships among subsystems. 
C)  A systems approach concentrates on efficiency within subsystems. 
D)  A systems approach is essential whenever something is being redesigned or improved. 
E)  All of the choices are true. 
A)  A systems viewpoint is almost always beneficial in decision making. 
B)  A systems approach emphasizes interrelationships among subsystems. 
C)  A systems approach concentrates on efficiency within subsystems. 
D)  A systems approach is essential whenever something is being redesigned or improved. 
E)  All of the choices are true.

Question 2

Business organizations consist of three major functions which, ideally:

Accepted Answer

A)  support one another. 
B)  are mutually exclusive. 
C)  exist independently of each other. 
D)  function independently of each other. 
E)  do not interface with each other. 
A)  support one another. 
B)  are mutually exclusive. 
C)  exist independently of each other. 
D)  function independently of each other. 
E)  do not interface with each other.

Question 3

The greater the degree of customer involvement, the more challenging the design and management of operations.

Accepted Answer

A) True 
 B)False

Question 4

Measurements taken at various points in the transformation process for control purposes are called:

Accepted Answer

A)  plans. 
B)  directions. 
C)  controls. 
D)  feedback. 
E)  budgets. 
A)  plans. 
B)  directions. 
C)  controls. 
D)  feedback. 
E)  budgets.

Question 5

Managers should most often rely on quantitative techniques for important decisions since quantitative approaches result in more accurate decisions.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following principles emphasizes that actions should make the community as a whole better off?

Accepted Answer

A)  The Rights Principle 
B)  The Fairness Principle 
C)  The Virtue Principle 
D)  The Common Good Principle 
E)  The Utilitarian Principle 
A)  The Rights Principle 
B)  The Fairness Principle 
C)  The Virtue Principle 
D)  The Common Good Principle 
E)  The Utilitarian Principle

Question 7

The responsibilities of the operations manager are:

Accepted Answer

A)  planning, organizing, staffing, procuring, and reviewing. 
B)  planning, organizing, staffing, directing, and controlling. 
C)  forecasting, designing, planning, organizing, and controlling. 
D)  forecasting, designing, operating, procuring, and reviewing. 
E)  designing and operating. 
A)  planning, organizing, staffing, procuring, and reviewing. 
B)  planning, organizing, staffing, directing, and controlling. 
C)  forecasting, designing, planning, organizing, and controlling. 
D)  forecasting, designing, operating, procuring, and reviewing. 
E)  designing and operating.

Question 8

The process of comparing outputs to previously established standards to determine if corrective action is needed is called:

Accepted Answer

A)  planning. 
B)  directing. 
C)  controlling. 
D)  budgeting. 
E)  disciplining. 
A)  planning. 
B)  directing. 
C)  controlling. 
D)  budgeting. 
E)  disciplining.

Question 9

A systems approach means that we concentrate on efficiency within a subsystem and thereby assure overall efficiency.

Accepted Answer

A) True 
 B)False

Question 10

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ______________ in response to the ___________.

Accepted Answer

A)  flexibility; pressure to be more efficient 
B)  offshoring; need to promote domestic production 
C)  sustainability; threat of global warming 
D)  technology; impact of random variation 
E)  forecasting; stabilization of demand 
A)  flexibility; pressure to be more efficient 
B)  offshoring; need to promote domestic production 
C)  sustainability; threat of global warming 
D)  technology; impact of random variation 
E)  forecasting; stabilization of demand

Question 11

Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function.

Accepted Answer

A)  operation 
B)  marketing 
C)  purchasing 
D)  finance 
E)  internal audit 
A)  operation 
B)  marketing 
C)  purchasing 
D)  finance 
E)  internal audit

Question 12

Special-purpose technology is a common way of offering increased customization in manufacturing or services without taking on additional labor costs.

Accepted Answer

A) True 
 B)False

Question 13

If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher:

Accepted Answer

A)  sustainability. 
B)  efficiency. 
C)  productivity. 
D)  agility. 
E)  marketability. 
A)  sustainability. 
B)  efficiency. 
C)  productivity. 
D)  agility. 
E)  marketability.

Question 14

Most people encounter operations only in profit-making organizations.

Accepted Answer

A) True 
 B)False

Which of the following is not true about the systems approach?

Business organizations consist of three major functions which, ideally:

The greater the degree of customer involvement, the more challenging the design and management of operations.

Measurements taken at various points in the transformation process for control purposes are called:

Managers should most often rely on quantitative techniques for important decisions since quantitative approaches result in more accurate decisions.

Which of the following principles emphasizes that actions should make the community as a whole better off?

The responsibilities of the operations manager are:

The process of comparing outputs to previously established standards to determine if corrective action is needed is called:

A systems approach means that we concentrate on efficiency within a subsystem and thereby assure overall efficiency.

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ____ in response to the _.

Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function.

Special-purpose technology is a common way of offering increased customization in manufacturing or services without taking on additional labor costs.

If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher:

Most people encounter operations only in profit-making organizations.

Competitiveness, Strategy, and Productivity

Forecasting

Product and Service Design

Extension: Reliability

Strategic Capacity Planning for Products and Services

Extension: Decision Theory

Process Selection and Facility Layout

Work Design and Measurement

Extension: Learning Curves

Location Planning and Analysis

Extension: The Transportation Model

Management of Quality

Quality Control

Extension: Acceptance Sampling

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

Jit and Lean Operations

Extension: Maintenance

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters

Exam 1: Introduction to Operations Management

Which of the following is not true about the systems approach?

Business organizations consist of three major functions which, ideally:

The greater the degree of customer involvement, the more challenging the design and management of operations.

Measurements taken at various points in the transformation process for control purposes are called:

Managers should most often rely on quantitative techniques for important decisions since quantitative approaches result in more accurate decisions.

Which of the following principles emphasizes that actions should make the community as a whole better off?

The responsibilities of the operations manager are:

The process of comparing outputs to previously established standards to determine if corrective action is needed is called:

A systems approach means that we concentrate on efficiency within a subsystem and thereby assure overall efficiency.

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ______________ in response to the ___________.

Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function.

Special-purpose technology is a common way of offering increased customization in manufacturing or services without taking on additional labor costs.

If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher:

Most people encounter operations only in profit-making organizations.

Competitiveness, Strategy, and Productivity

Forecasting

Product and Service Design

Extension: Reliability

Strategic Capacity Planning for Products and Services

Extension: Decision Theory

Process Selection and Facility Layout

Work Design and Measurement

Extension: Learning Curves

Location Planning and Analysis

Extension: The Transportation Model

Management of Quality

Quality Control

Extension: Acceptance Sampling

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

Jit and Lean Operations

Extension: Maintenance

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ____ in response to the _.