Question 1

Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials.

Accepted Answer

A) True 
 B)False

Question 2

Technology choices seldom affect:

Accepted Answer

A)  costs. 
B)  productivity. 
C)  union activity. 
D)  quality. 
E)  flexibility. 
A)  costs. 
B)  productivity. 
C)  union activity. 
D)  quality. 
E)  flexibility.

Question 3

People who work in the field of operations should have skills that include both knowledge and people skills.

Accepted Answer

A) True 
 B)False

Question 4

Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?

Accepted Answer

A)  sustainability 
B)  supportability 
C)  marketability 
D)  perishability 
E)  transportability 
A)  sustainability 
B)  supportability 
C)  marketability 
D)  perishability 
E)  transportability

Question 6

"Value added" by definition is always a positive number since "added" implies increases.

Accepted Answer

A) True 
 B)False

Question 7

Dealing with the fact that certain aspects of any management situation are more important than others is called:

Accepted Answer

A)  analysis of trade-offs. 
B)  sensitivity analysis. 
C)  recognition of priorities. 
D)  analysis of variance. 
E)  decision table analysis. 
A)  analysis of trade-offs. 
B)  sensitivity analysis. 
C)  recognition of priorities. 
D)  analysis of variance. 
E)  decision table analysis.

Question 8

The optimal solutions produced by quantitative techniques should always be evaluated in terms of the larger framework.

Accepted Answer

A) True 
 B)False

Question 9

Knowledge about challenges specific to the operations function can help marketing personnel to judge how _____________ new product designs will be.

Accepted Answer

A)  marketable 
B)  segmentable 
C)  manufacturable 
D)  measurable 
E)  nameable 
A)  marketable 
B)  segmentable 
C)  manufacturable 
D)  measurable 
E)  nameable

Question 10

Marketing depends on operations for information regarding:

Accepted Answer

A)  productivity. 
B)  lead time. 
C)  cash flow. 
D)  budgeting. 
E)  corporate intelligence. 
A)  productivity. 
B)  lead time. 
C)  cash flow. 
D)  budgeting. 
E)  corporate intelligence.

Question 11

Which of the following is not a characteristic of service operations?

Accepted Answer

A)  intangible output 
B)  high customer contact 
C)  high labor content 
D)  easy measurement of productivity 
E)  low uniformity of output 
A)  intangible output 
B)  high customer contact 
C)  high labor content 
D)  easy measurement of productivity 
E)  low uniformity of output

Question 12

Which of the following statements about variation is false?

Accepted Answer

A)  Variation prevents a production process from being as efficient as it can be. 
B)  Some variation can be prevented. 
C)  Variation can either be assignable or random. 
D)  Any variation makes a production process less productive. 
E)  Random variation generally cannot be influenced by managers. 
A)  Variation prevents a production process from being as efficient as it can be. 
B)  Some variation can be prevented. 
C)  Variation can either be assignable or random. 
D)  Any variation makes a production process less productive. 
E)  Random variation generally cannot be influenced by managers.

Question 13

A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts.

Accepted Answer

A) True 
 B)False

Question 14

As an abstraction of reality, a model is a simplified version of a real phenomenon.

Accepted Answer

A) True 
 B)False

Question 15

Assembly lines achieved productivity but at the expense of standard of living.

Accepted Answer

A) True 
 B)False

Question 16

Operations, marketing, and finance function independently of each other in most organizations.

Accepted Answer

A) True 
 B)False

Question 17

Service operations require additional inventory because of the unpredictability of consumer demand.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following most involves coordinating the activities among all the elements of the business?

Accepted Answer

A)  pollution control 
B)  quality management 
C)  supply chain management 
D)  competition from foreign manufacturers 
E)  technological change 
A)  pollution control 
B)  quality management 
C)  supply chain management 
D)  competition from foreign manufacturers 
E)  technological change

Question 19

Which of the following is not a benefit of using models in decision making?

Accepted Answer

A)  They provide a standardized format for analyzing a problem. 
B)  They serve as a consistent tool for evaluation. 
C)  They are easy to use and less expensive than dealing with the actual situation. 
D)  They force the decision maker to take into account qualitative issues such as personalities and emotions. 
E)  They offer insights into fundamental issues at play in a decision-making setting. 
A)  They provide a standardized format for analyzing a problem. 
B)  They serve as a consistent tool for evaluation. 
C)  They are easy to use and less expensive than dealing with the actual situation. 
D)  They force the decision maker to take into account qualitative issues such as personalities and emotions. 
E)  They offer insights into fundamental issues at play in a decision-making setting.

Question 20

Operations management involves continuous decision making; hopefully most decisions made will be:

Accepted Answer

A)  redundant. 
B)  minor in nature. 
C)  informed. 
D)  quantitative. 
E)  qualitative. 
A)  redundant. 
B)  minor in nature. 
C)  informed. 
D)  quantitative. 
E)  qualitative.

Exam 1: Introduction to Operations Management

Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials.

Technology choices seldom affect:

People who work in the field of operations should have skills that include both knowledge and people skills.

Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?

"Value added" by definition is always a positive number since "added" implies increases.

Dealing with the fact that certain aspects of any management situation are more important than others is called:

The optimal solutions produced by quantitative techniques should always be evaluated in terms of the larger framework.

Knowledge about challenges specific to the operations function can help marketing personnel to judge how _____________ new product designs will be.

Marketing depends on operations for information regarding:

Which of the following is not a characteristic of service operations?

Which of the following statements about variation is false?

A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts.

As an abstraction of reality, a model is a simplified version of a real phenomenon.

Assembly lines achieved productivity but at the expense of standard of living.

Operations, marketing, and finance function independently of each other in most organizations.

Service operations require additional inventory because of the unpredictability of consumer demand.

Which of the following most involves coordinating the activities among all the elements of the business?

Which of the following is not a benefit of using models in decision making?

Operations management involves continuous decision making; hopefully most decisions made will be:

Competitiveness, Strategy, and Productivity

Forecasting

Product and Service Design

Extension: Reliability

Strategic Capacity Planning for Products and Services

Extension: Decision Theory

Process Selection and Facility Layout

Work Design and Measurement

Extension: Learning Curves

Location Planning and Analysis

Extension: The Transportation Model

Management of Quality

Quality Control

Extension: Acceptance Sampling

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

Jit and Lean Operations

Extension: Maintenance

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters