Question 1

Which of the following is not a type of operations?

Accepted Answer

A)  goods production 
B)  storage/transportation 
C)  entertainment 
D)  communication 
E)  advertising 
A)  goods production 
B)  storage/transportation 
C)  entertainment 
D)  communication 
E)  advertising

Question 2

Which one of the following would not generally be classified under the heading of transformation?

Accepted Answer

A)  assembling 
B)  teaching 
C)  staffing 
D)  farming 
E)  consulting 
A)  assembling 
B)  teaching 
C)  staffing 
D)  farming 
E)  consulting

Question 3

Service often requires greater labor content, whereas manufacturing is more capital intensive.

Accepted Answer

A) True 
 B)False

Question 4

Two widely used metrics of variation are the __________ and the _________.

Accepted Answer

A)  mean; standard deviation 
B)  productivity ratio; correlation 
C)  standardized mean; assignable deviation 
D)  randomized mean; standardized deviation 
E)  normal distribution; random variation 
A)  mean; standard deviation 
B)  productivity ratio; correlation 
C)  standardized mean; assignable deviation 
D)  randomized mean; standardized deviation 
E)  normal distribution; random variation

Question 5

In addition to operations, which of the following is considered a "line" function?

Accepted Answer

A)  accounting 
B)  finance 
C)  IT 
D)  procurement 
E)  sales 
A)  accounting 
B)  finance 
C)  IT 
D)  procurement 
E)  sales

Question 6

Operations management and marketing are the two functional areas that exist to support activities in other functions such as accounting, finance, IT, and human resources.

Accepted Answer

A) True 
 B)False

Question 7

Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _____________ is leading to increased emphasis on ____________ management.

Accepted Answer

A)  outsourcing; supply chain 
B)  offshoring; lean 
C)  downsizing; total quality 
D)  optimizing; inventory 
E)  internationalization; intercultural 
A)  outsourcing; supply chain 
B)  offshoring; lean 
C)  downsizing; total quality 
D)  optimizing; inventory 
E)  internationalization; intercultural

Question 8

Which of the following does not relate to system design?

Accepted Answer

A)  altering the system capacity 
B)  location of facilities 
C)  inventory management 
D)  selection and acquisition of equipment 
E)  physical arrangement of departments 
A)  altering the system capacity 
B)  location of facilities 
C)  inventory management 
D)  selection and acquisition of equipment 
E)  physical arrangement of departments

Question 9

Production systems with customized outputs typically have relatively:

Accepted Answer

A)  high volumes of output. 
B)  low unit costs. 
C)  high amount of specialized equipment. 
D)  fast work movement. 
E)  skilled workers. 
A)  high volumes of output. 
B)  low unit costs. 
C)  high amount of specialized equipment. 
D)  fast work movement. 
E)  skilled workers.

Question 10

The Pareto phenomenon is one of the most important and pervasive concepts that can be applied at all levels of management.

Accepted Answer

A) True 
 B)False

Question 11

Goods-producing organizations are not involved in service activities.

Accepted Answer

A) True 
 B)False

Question 12

Knowledge skills usually don't include:

Accepted Answer

A)  process knowledge. 
B)  accounting skills. 
C)  communication skills. 
D)  global knowledge. 
E)  financial skills. 
A)  process knowledge. 
B)  accounting skills. 
C)  communication skills. 
D)  global knowledge. 
E)  financial skills.

Question 13

The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the:

Accepted Answer

A)  Irwin phenomenon. 
B)  Pareto phenomenon. 
C)  Stevenson phenomenon. 
D)  Tellier phenomenon. 
E)  Adam Smith phenomenon. 
A)  Irwin phenomenon. 
B)  Pareto phenomenon. 
C)  Stevenson phenomenon. 
D)  Tellier phenomenon. 
E)  Adam Smith phenomenon.

Question 14

One concern in the design of production systems is the degree of standardization.

Accepted Answer

A) True 
 B)False

Question 15

Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their apprentices using custom-made parts.

Accepted Answer

A) True 
 B)False

Question 16

Managing the supply chain has become more important as a result of firms increasing their levels of:

Accepted Answer

A)  overtime. 
B)  outsourcing. 
C)  marketing. 
D)  promotions. 
E)  shipping. 
A)  overtime. 
B)  outsourcing. 
C)  marketing. 
D)  promotions. 
E)  shipping.

Question 17

Which of the following is essential to consider with respect to managing a process to meet demand?

Accepted Answer

A)  advertising 
B)  trends in fashion 
C)  global economic trends 
D)  financial reporting standards 
E)  capacity 
A)  advertising 
B)  trends in fashion 
C)  global economic trends 
D)  financial reporting standards 
E)  capacity

Question 18

Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

Accepted Answer

A) True 
 B)False

Question 19

A "product package" consists of:

Accepted Answer

A)  the exterior wrapping. 
B)  the shipping container. 
C)  a combination of goods and services. 
D)  goods if a manufacturing organization. 
E)  customer relations if a service organization. 
A)  the exterior wrapping. 
B)  the shipping container. 
C)  a combination of goods and services. 
D)  goods if a manufacturing organization. 
E)  customer relations if a service organization.

Question 20

Lean production systems incorporate the advantages of both mass production and craft production.

Accepted Answer

A) True 
 B)False

Exam 1: Introduction to Operations Management

Which of the following is not a type of operations?

Which one of the following would not generally be classified under the heading of transformation?

Service often requires greater labor content, whereas manufacturing is more capital intensive.

Two widely used metrics of variation are the __________ and the _________.

In addition to operations, which of the following is considered a "line" function?

Operations management and marketing are the two functional areas that exist to support activities in other functions such as accounting, finance, IT, and human resources.

Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _____________ is leading to increased emphasis on ____________ management.

Which of the following does not relate to system design?

Production systems with customized outputs typically have relatively:

The Pareto phenomenon is one of the most important and pervasive concepts that can be applied at all levels of management.

Goods-producing organizations are not involved in service activities.

Knowledge skills usually don't include:

The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the:

One concern in the design of production systems is the degree of standardization.

Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their apprentices using custom-made parts.

Managing the supply chain has become more important as a result of firms increasing their levels of:

Which of the following is essential to consider with respect to managing a process to meet demand?

Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

A "product package" consists of:

Lean production systems incorporate the advantages of both mass production and craft production.

Competitiveness, Strategy, and Productivity

Forecasting

Product and Service Design

Extension: Reliability

Strategic Capacity Planning for Products and Services

Extension: Decision Theory

Process Selection and Facility Layout

Work Design and Measurement

Extension: Learning Curves

Location Planning and Analysis

Extension: The Transportation Model

Management of Quality

Quality Control

Extension: Acceptance Sampling

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

Jit and Lean Operations

Extension: Maintenance

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters

Two widely used metrics of variation are the __ and the _.

Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _ is leading to increased emphasis on management.