Question 1

Hurricane Isaac caused the Republican National Convention to postpone speakers for one day.This is an example of reactive change.

Accepted Answer

A) True 
 B)False  True

Question 2

Retail stores that reduce size to appeal to elderly customers are using reactive change.

Accepted Answer

A) True 
 B)False  False

Question 3

Reengineering works best when the organization begins the process with what it wants to maintain.

Accepted Answer

A) True 
 B)False  False

Question 4

Define reengineering.Discuss why an organization might need to engage in it.

Accepted Answer

Reengineering is the process of redesign

Question 5

Describe the major areas of organization change.

Accepted Answer

Organization change can encompass a wide

Question 6

Many impending changes threaten the ___________________________________ of some managers within the organization.A change might diminish their power or influence within the company,so they fight it.

Accepted Answer

The answer of Many impending changes threaten the ___________________________________ of...

Question 7

In general,the most common cause of worker resistance to change is

Accepted Answer

A) threatened self-interests. 
B) uncertainty. 
C) different perceptions. 
D) feelings of loss. 
E) participation. 
A) threatened self-interests. 
B) uncertainty. 
C) different perceptions. 
D) feelings of loss. 
E) participation.

Question 8

When the CEO wanted to move HR to the suburbs the HR director perceived she would get less face time with her boss.As a result of ____,the director was resistant to the change.

Accepted Answer

A) feelings of loss 
B) different perceptions 
C) participation 
D) threatened self-interest 
E) uncertainty 
A) feelings of loss 
B) different perceptions 
C) participation 
D) threatened self-interest 
E) uncertainty

Question 9

When the Presidency and control of Congress goes from one party to the other it is a(n)____ force for change.

Accepted Answer

A) internal 
B) managerial 
C) technical 
D) radical 
E) external 
A) internal 
B) managerial 
C) technical 
D) radical 
E) external

Question 10

A firm's reward system

Accepted Answer

A) is a means by which it tries to change employee behaviors. 
B) can be used to reward innovation. 
C) can be used to punish innovation. 
D) is made up of monetary and non-monetary rewards. 
E) All of these. 
A) is a means by which it tries to change employee behaviors. 
B) can be used to reward innovation. 
C) can be used to punish innovation. 
D) is made up of monetary and non-monetary rewards. 
E) All of these.

Question 11

It is quite common for multiple organization change activities to be going on ___________________.

Accepted Answer

The answer of It is quite common for multiple organization...

Question 12

Radical innovations are new products or processes that modify existing products or technologies.

Accepted Answer

A) True 
 B)False

Question 13

The radical redesign of all aspects of an organization in order to achieve major gains in cost reduction,service delivery,or reduction in order-processing time is known as

Accepted Answer

A) entropy. 
B) process change. 
C) innovation. 
D) reengineering. 
E) system change. 
A) entropy. 
B) process change. 
C) innovation. 
D) reengineering. 
E) system change.

Question 14

____________________ is the stage when substitute innovations are developed and applied.

Accepted Answer

The answer of ____________________ is the stage when substitute innovations...

Question 15

Lewin's model is a comprehensive approach to change.

Accepted Answer

A) True 
 B)False

Question 16

The manager's role as monitor is essential to which step in the comprehensive approach to change?

Accepted Answer

A) Recognizing the need for change 
B) Understanding how to implement change 
C) Setting goals for change 
D) Selecting a change technique 
E) Planning change implementation 
A) Recognizing the need for change 
B) Understanding how to implement change 
C) Setting goals for change 
D) Selecting a change technique 
E) Planning change implementation

Question 17

Changes in power and status are the major reasons people resist change.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following correctly represents the time order of the steps in the comprehensive model to change that is presented in your text?

Accepted Answer

A) Recognizing the need,setting goals,diagnosing causes,selecting a change technique,implementing the change,and evaluating the results 
B) Setting goals,meeting with employees,evaluating the environment,monitoring competitors' response,and implementing the change 
C) Diagnosing causes,setting goals,selecting a change technique,overcoming resistance to change,finding compromise solutions,and evaluating the results 
D) Recognizing the need,selecting a change technique,choosing a change leader,implementing the change,and publishing the results 
E) None of these. 
A) Recognizing the need,setting goals,diagnosing causes,selecting a change technique,implementing the change,and evaluating the results 
B) Setting goals,meeting with employees,evaluating the environment,monitoring competitors' response,and implementing the change 
C) Diagnosing causes,setting goals,selecting a change technique,overcoming resistance to change,finding compromise solutions,and evaluating the results 
D) Recognizing the need,selecting a change technique,choosing a change leader,implementing the change,and publishing the results 
E) None of these.

Question 19

There are no sure things when dealing with social systems such as organizations,and the effectiveness of many OD techniques is difficult to evaluate.

Accepted Answer

A) True 
 B)False

Question 20

The steps in the reengineering process do NOT involve

Accepted Answer

A) developing goals and a strategy for reengineering. 
B) creating a sense of urgency. 
C) changing the firm's competitors. 
D) recreating the organization. 
E) using top management to play a major role in the effort. 
A) developing goals and a strategy for reengineering. 
B) creating a sense of urgency. 
C) changing the firm's competitors. 
D) recreating the organization. 
E) using top management to play a major role in the effort.

Hurricane Isaac caused the Republican National Convention to postpone speakers for one day.This is an example of reactive change.

Retail stores that reduce size to appeal to elderly customers are using reactive change.

Reengineering works best when the organization begins the process with what it wants to maintain.

Define reengineering.Discuss why an organization might need to engage in it.

Describe the major areas of organization change.

Many impending changes threaten the ___________________________________ of some managers within the organization.A change might diminish their power or influence within the company,so they fight it.

In general,the most common cause of worker resistance to change is

When the CEO wanted to move HR to the suburbs the HR director perceived she would get less face time with her boss.As a result of ____,the director was resistant to the change.

When the Presidency and control of Congress goes from one party to the other it is a(n)____ force for change.

A firm's reward system

It is quite common for multiple organization change activities to be going on ___________________.

Radical innovations are new products or processes that modify existing products or technologies.

The radical redesign of all aspects of an organization in order to achieve major gains in cost reduction,service delivery,or reduction in order-processing time is known as

____________________ is the stage when substitute innovations are developed and applied.

Lewin's model is a comprehensive approach to change.

The manager's role as monitor is essential to which step in the comprehensive approach to change?

Changes in power and status are the major reasons people resist change.

Which of the following correctly represents the time order of the steps in the comprehensive model to change that is presented in your text?

There are no sure things when dealing with social systems such as organizations,and the effectiveness of many OD techniques is difficult to evaluate.

The steps in the reengineering process do NOT involve

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Exam 7: Organization Change and Innovation

Hurricane Isaac caused the Republican National Convention to postpone speakers for one day.This is an example of reactive change.

Retail stores that reduce size to appeal to elderly customers are using reactive change.

Reengineering works best when the organization begins the process with what it wants to maintain.

Define reengineering.Discuss why an organization might need to engage in it.

Describe the major areas of organization change.

Many impending changes threaten the ___________________________________ of some managers within the organization.A change might diminish their power or influence within the company,so they fight it.

In general,the most common cause of worker resistance to change is

When the CEO wanted to move HR to the suburbs the HR director perceived she would get less face time with her boss.As a result of ____,the director was resistant to the change.

When the Presidency and control of Congress goes from one party to the other it is a(n)____ force for change.

A firm's reward system

It is quite common for multiple organization change activities to be going on ___________________.

Radical innovations are new products or processes that modify existing products or technologies.

The radical redesign of all aspects of an organization in order to achieve major gains in cost reduction,service delivery,or reduction in order-processing time is known as

____________________ is the stage when substitute innovations are developed and applied.

Lewin's model is a comprehensive approach to change.

The manager's role as monitor is essential to which step in the comprehensive approach to change?

Changes in power and status are the major reasons people resist change.

Which of the following correctly represents the time order of the steps in the comprehensive model to change that is presented in your text?

There are no sure things when dealing with social systems such as organizations,and the effectiveness of many OD techniques is difficult to evaluate.

The steps in the reengineering process do NOT involve

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters