Exam 14: Basic Elements of Control

Apple iPhones are notorious for cracked screens.When a customer brings one in to an iStore,the employee checks the customer records and may replaces the screen for free.Which step in the control process does this represent?

Secretary of Defense,Gates,shifted the pentagon's budget from expensive,high tech weapon systems to timely,responsive systems.Small defense contractors were more responsive to the change and won more contracts.In this case ____ control helped the small companies.

An organization with decentralized control has a goal of employee compliance.

A properly designed control system can help management cope with organizational complexity,minimize costs,and respond to changing circumstances.

A plant manager is told that she has 15 workers,for 6 hours a day,five days a week.This is part of a(n)____ budget.

As the product being produced becomes more complex,which of the following types of operations controls would logically become more important?

Amazon asks customers to rate their experience with the product and service.This is an example of ____ control.

Internal audits can be effective at disclosing problems before they become too big.

The financial ratio that reflects the ability to meet long-term financial obligations is the ____________________ ratio.

The budget that deals with cash income and cash expenditures is known as a(n)____________________ budget.

Budgets provide yardsticks for measuring performance.

The purpose of bureaucratic control is to

J P Morgan Chase's online banking service was not working for 24 hours due to a technical problem.This is an example of a problem with their ____________________ control.

A reward system directed at group performance would happen in bureaucratic control.

Discuss the procedure that you would recommend to a company president for the organization to develop budgets for the upcoming year.

Initially California Closets tried to limit employee access to Facebook.However,when Facebook became part of the company communication strategy,CC relented to employee Facebook access.Employees were happy because they thought the restriction was unreasonable.The employees perceived ____.

A(n)____________________ is a plan expressed in numerical terms

For a budget to be effective it needs to be strictly enforced

Cody Kretsinger was charged with a computer breach at Sony Pictures Entertainment.User data was stolen.Hackers now threaten companies of all sizes and require constant security updates.This is an example of the need for ____ control.

The listing of an organization's assets and liabilities at a particular point in time can usually be found in its balance sheet.