Exam 10: Managing Employee Motivation and Performance

Ana is a police detective in a metropolitan police force.She believes that she is just as good a detective as her male counterparts.Because she is female,many of her counterparts assume that she will type up their reports as well as her own.She has been doing this typing for a while and is increasingly feeling under rewarded for her efforts.In terms of ____,she will more than likely decrease her inputs by refusing to do typing for other detectives.

____________________ weakens undesired behaviors by ignoring or not reinforcing them.

Wegmans sends deli employees to France to learn about cheese.Wegmans is attempting to meet ____ needs.

Which of the following motivational strategies is used to provide more autonomy and self-direction to workers?

Windmere allows its administrative employees to arrive anytime between 7:00 am and 9:00 am.,and leave any time between 4:00 pm and 6:00 pm,as long as they work for eight consecutive hours.This arrangement is known as _____.

When the number of West Nile virus cases in a Texas town reached 100.The town sprayed pesticide.The town was trying to meet the ____ needs of its citizens.

A construction worker injured on the job is on convalescent time-off for five weeks.She can't wait to get back to work and accomplish something.This is a(n)____ need.

To stay current in their profession,accountants have to take a minimum number of continuing education courses annually.Accountants in the firm of Dunkirk and Wood who take additional classes are rewarded through a ____ plan.

Claude works two days a week from his smart phone.He is ____________________.

Tyler told Emily to improve public opinion.The goal that Emily was given lacks goal

Idalia works as an entry-level consultant at a management consulting firm.Partners in the firm make about 10 times more salary than do entry-level consultants.Which principle of reward systems is her employer violating?

When Madeline lived in Korea she decided to cook enchiladas.The store she used had sold out of sour cream.Madeline substituted onion chip dip.Madeline's motivation to think creatively began with the store's

Working from home is also called "computer-commuting."

____ is the set of forces that cause people to behave in certain ways.

When a subordinate has outstanding performance and his or her supervisor publicly praises it,the supervisor is using

The motivation process begins with a(n)____________________. or

Process perspectives on motivation deal with needs and need deficiencies

Research has shown that rewards are the major determinants of job performance.

Smart people sometimes do dumb things that lead to public disgrace or prison time,for example,cheating on their taxes.Use Maslow's hierarchy of needs theory to explain that type of behavior.

Once a quarter Helene tells her employees how they are doing.What schedule of reinforcement is she using?