Question 1

History is a conceptual framework for organizing knowledge and providing a blueprint for action.

Accepted Answer

A) True 
 B)False  False

Question 2

In 2009-2010 Toyota faced multiple recalls of its automobiles.Use the systems perspective to analyze where quality problems probably occurred.

Accepted Answer

From a systems perspective, the quality problems at Toyota likely occurred at multiple points within the organization's operations.

Firstly, there may have been issues with the design and engineering of the automobiles. If the design process did not adequately consider potential safety hazards or if there were flaws in the engineering of certain components, it could have led to quality problems.

Secondly, there may have been issues in the manufacturing and production processes. If there were errors in the assembly of the vehicles or if quality control measures were not effectively implemented, it could have resulted in defects and safety issues.

Additionally, there may have been shortcomings in the supply chain and procurement processes. If the parts and components sourced from suppliers did not meet quality standards, it could have contributed to the overall quality problems in Toyota's automobiles.

Furthermore, there may have been issues in the communication and decision-making processes within the organization. If there were breakdowns in communication between different departments or if decision-making regarding quality control was not effectively coordinated, it could have led to systemic quality problems.

Overall, the quality problems at Toyota likely occurred as a result of interconnected issues within the design, manufacturing, supply chain, and organizational processes, highlighting the importance of taking a holistic systems perspective when analyzing and addressing quality issues.

Question 3

Tyler Murrell is responsible for overseeing company bakeries for Five Guys restaurants.He is a(n)

Accepted Answer

A) operations manager. 
B) general manager. 
C) human resource manager. 
D) research and development manager. 
E) public relations manager. 
A) operations manager. 
B) general manager. 
C) human resource manager. 
D) research and development manager. 
E) public relations manager. A

Question 4

Empathy is a(n)____ skill.

Accepted Answer

A) conceptual 
B) technical 
C) analytic 
D) interpersonal 
E) diagnostic 
A) conceptual 
B) technical 
C) analytic 
D) interpersonal 
E) diagnostic

Question 5

The fundamental premise of the human relations movement is that the social aspects of the workplace are more important to increasing worker productivity than economic incentives.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is an example of an organizational goal?

Accepted Answer

A) Profit 
B) Innovation 
C) Security 
D) Social responsibility 
E) All of these. 
A) Profit 
B) Innovation 
C) Security 
D) Social responsibility 
E) All of these.

Question 7

Scientific management is called "scientific" because it attempts to use scientific methods such as focused observation,experimentation,and quantifying of results to improve management.

Accepted Answer

A) True 
 B)False

Question 8

Traditionally,most businesses in the United States were in the ____________________ sector,but today our society is shifting toward becoming a(n)____________________ economy.

Accepted Answer

manufactur

Question 9

Super Cuts,hair salons and H&R Block,tax return preparation are examples of

Accepted Answer

A) the erratic economy. 
B) globalization. 
C) employee diversity. 
D) the service economy. 
E) ethics and social responsibility. 
A) the erratic economy. 
B) globalization. 
C) employee diversity. 
D) the service economy. 
E) ethics and social responsibility.

Question 10

When a manufacturing plant uses mathematical models to plan production schedules and to schedule equipment maintenance,it is drawing upon

Accepted Answer

A) scientific management. 
B) administrative management. 
C) management science. 
D) TQM. 
E) Theory X. 
A) scientific management. 
B) administrative management. 
C) management science. 
D) TQM. 
E) Theory X.

Question 11

Lars Reno Jakobsen,is head of network and products for Maersk Line,the number one shipping company.Jakobsen's management area is ____________________.

Accepted Answer

The answer of Lars Reno Jakobsen,is head of network and...

Question 12

Google has the largest share of the search market.Google introduced Android to the smartphone market and rapidly gained market share.Google is benefiting from

Accepted Answer

A) open systems. 
B) closed systems. 
C) synergy. 
D) entropy. 
E) contingencies. 
A) open systems. 
B) closed systems. 
C) synergy. 
D) entropy. 
E) contingencies.

Question 13

An organization that fails to monitor its environment and to change to keep pace with that environment is doomed to failure.

Accepted Answer

A) True 
 B)False

Question 14

Emilio says,"Employees and situations are unique.Sometimes I get good results by trying one approach,sometimes I decide to do something completely different." Emilio is using which of the following?

Accepted Answer

A) Systems theory 
B) Administrative management 
C) Indecisive management 
D) Theory X 
E) The contingency perspective 
A) Systems theory 
B) Administrative management 
C) Indecisive management 
D) Theory X 
E) The contingency perspective

Question 15

The first person to identify the managerial functions of planning,organizing,leading,and controlling was

Accepted Answer

A) Elton Mayo. 
B) Lillian Gilbreth. 
C) Henri Fayol. 
D) Hugo Munsterberg. 
E) Mary Parker Follett. 
A) Elton Mayo. 
B) Lillian Gilbreth. 
C) Henri Fayol. 
D) Hugo Munsterberg. 
E) Mary Parker Follett.

Question 16

Which of the following would be included in the management function of planning?

Accepted Answer

A) Selecting the course of action most likely to lead to success 
B) Monitoring progress toward the achievement of goals 
C) Motivating others to higher levels of achievement 
D) Communicating company policies to subordinates 
E) None of these. 
A) Selecting the course of action most likely to lead to success 
B) Monitoring progress toward the achievement of goals 
C) Motivating others to higher levels of achievement 
D) Communicating company policies to subordinates 
E) None of these.

Question 17

Five Guys restaurants cook only in peanut oil,which is five times more expensive than oil used by most restaurants.Jerry Murrell believes the taste is worth the expense because his business is known for using only quality ingredients.Which management function is he doing?

Accepted Answer

A) Planning 
B) Organizing 
C) Leading 
D) Controlling 
E) Motivating 
A) Planning 
B) Organizing 
C) Leading 
D) Controlling 
E) Motivating

Question 18

Which of the following involve management?

Accepted Answer

A) Jacques reorganizes his department. 
B) Jorge plans his company's holiday party. 
C) Annabelle introduces the CEO at the annual board meeting. 
D) Su-Lin monitors and enforces her company's policies regarding personal use of the Internet. 
E) All of these. 
A) Jacques reorganizes his department. 
B) Jorge plans his company's holiday party. 
C) Annabelle introduces the CEO at the annual board meeting. 
D) Su-Lin monitors and enforces her company's policies regarding personal use of the Internet. 
E) All of these.

Question 19

Administrative management focuses on improving the output of individual workers as opposed to improving the management of the whole organization.

Accepted Answer

A) True 
 B)False

Question 20

The Hawthorne studies showed that piece-rate pay systems are effective in increasing worker output up to the limit of the workers' physical capacity.

Accepted Answer

A) True 
 B)False

History is a conceptual framework for organizing knowledge and providing a blueprint for action.

In 2009-2010 Toyota faced multiple recalls of its automobiles.Use the systems perspective to analyze where quality problems probably occurred.

Tyler Murrell is responsible for overseeing company bakeries for Five Guys restaurants.He is a(n)

Empathy is a(n)____ skill.

The fundamental premise of the human relations movement is that the social aspects of the workplace are more important to increasing worker productivity than economic incentives.

Which of the following is an example of an organizational goal?

Scientific management is called "scientific" because it attempts to use scientific methods such as focused observation,experimentation,and quantifying of results to improve management.

Traditionally,most businesses in the United States were in the sector,but today our society is shifting toward becoming a(n) economy.

Super Cuts,hair salons and H&R Block,tax return preparation are examples of

When a manufacturing plant uses mathematical models to plan production schedules and to schedule equipment maintenance,it is drawing upon

Lars Reno Jakobsen,is head of network and products for Maersk Line,the number one shipping company.Jakobsen's management area is ____________________.

Google has the largest share of the search market.Google introduced Android to the smartphone market and rapidly gained market share.Google is benefiting from

An organization that fails to monitor its environment and to change to keep pace with that environment is doomed to failure.

Emilio says,"Employees and situations are unique.Sometimes I get good results by trying one approach,sometimes I decide to do something completely different." Emilio is using which of the following?

The first person to identify the managerial functions of planning,organizing,leading,and controlling was

Which of the following would be included in the management function of planning?

Five Guys restaurants cook only in peanut oil,which is five times more expensive than oil used by most restaurants.Jerry Murrell believes the taste is worth the expense because his business is known for using only quality ingredients.Which management function is he doing?

Which of the following involve management?

Administrative management focuses on improving the output of individual workers as opposed to improving the management of the whole organization.

The Hawthorne studies showed that piece-rate pay systems are effective in increasing worker output up to the limit of the workers' physical capacity.

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Exam 1: Understanding the Managers Job

History is a conceptual framework for organizing knowledge and providing a blueprint for action.

In 2009-2010 Toyota faced multiple recalls of its automobiles.Use the systems perspective to analyze where quality problems probably occurred.

Tyler Murrell is responsible for overseeing company bakeries for Five Guys restaurants.He is a(n)

Empathy is a(n)____ skill.

The fundamental premise of the human relations movement is that the social aspects of the workplace are more important to increasing worker productivity than economic incentives.

Which of the following is an example of an organizational goal?

Scientific management is called "scientific" because it attempts to use scientific methods such as focused observation,experimentation,and quantifying of results to improve management.

Traditionally,most businesses in the United States were in the ____________________ sector,but today our society is shifting toward becoming a(n)____________________ economy.

Super Cuts,hair salons and H&R Block,tax return preparation are examples of

When a manufacturing plant uses mathematical models to plan production schedules and to schedule equipment maintenance,it is drawing upon

Lars Reno Jakobsen,is head of network and products for Maersk Line,the number one shipping company.Jakobsen's management area is ____________________.

Google has the largest share of the search market.Google introduced Android to the smartphone market and rapidly gained market share.Google is benefiting from

An organization that fails to monitor its environment and to change to keep pace with that environment is doomed to failure.

Emilio says,"Employees and situations are unique.Sometimes I get good results by trying one approach,sometimes I decide to do something completely different." Emilio is using which of the following?

The first person to identify the managerial functions of planning,organizing,leading,and controlling was

Which of the following would be included in the management function of planning?

Five Guys restaurants cook only in peanut oil,which is five times more expensive than oil used by most restaurants.Jerry Murrell believes the taste is worth the expense because his business is known for using only quality ingredients.Which management function is he doing?

Which of the following involve management?

Administrative management focuses on improving the output of individual workers as opposed to improving the management of the whole organization.

The Hawthorne studies showed that piece-rate pay systems are effective in increasing worker output up to the limit of the workers' physical capacity.

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Traditionally,most businesses in the United States were in the sector,but today our society is shifting toward becoming a(n) economy.