Exam 15: Managing Operations, quality, and Productivity

A bureaucratic organization will excel at which guideline for increasing speed?

The controller is responsible for buying the materials needed to create products or services.

An organization that transforms resources into an intangible output in order to create time or place utility for its customers is known as a(n)____ company.

A pet food plant has a pay-for-knowledge compensation system in which an employee's hourly wage depends on how many different jobs she or he can do.Which of the following statement describing research results about such programs is FALSE?

ISO 9000 refers to a set of quality standards created by the ____________________, ____________________, for ____________________.

Restaurants are in the _____ industry?

Sue just received a new assignment from her boss.She is supposed to find a way to use robots to move the work-in-process from one workstation to another.In other words,Sue is supposed to develop a computer-aided design.

Bassett furniture company is an example of a(n)____________________ company.

Wal-Mart replaced some checkout lanes with self-checkout.Customers with full carts waiting in line for full checkout may complain that ____ is not a dimension of quality that is a priority for Wal-Mart.

Debra is an elementary school substitute teacher.She can sub for teachers of grades k-5,but she cannot sub for specials like physical education,music,and art.She has been cross-trained.

Dorothy loves eating at Panera Bread.She thinks of all the fast food,it is the healthiest.Healthy food is a dimension of quality known as

The type of statistical quality control that involves testing products as they are being made is known as

Which sector of the U.S.economy was responsible for most of the growth in new jobs during the 1990s?

Which of the following factors is NOT included in the formula for computing total factor productivity?

Callaway makes golf clubs.Each club in a set is slightly different than the next.Which type of layout would you expect to find in a manufacturing plant that makes golf clubs?

At a UTC facility the quality control people sample 5 percent of the finished Carrier air conditioners to check for adherence to more than 25 quality standards.This is an example of

All of the following are specific factors that can be used to assess or evaluate quality EXCEPT

Dina works in construction.She travels to the job site to build the next house.This is an example of a ____ layout.

A convenience store provides utility for customers because it makes it easy for them to purchase a few essentials when they stop for gasoline.This is an example of ____ utility.

Improving ___________________________________ is generally done through research and development and revamping transformation processes and facilities.