Exam 11: Managing Conflict

Mary and Sue are having an argument.Sue does not care about her relationship with Mary and only wants to get what she wants out of the situation.Which style of conflict management does Sue appear to be using?

(Multiple Choice)

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Question 21

The human relations view of conflict holds that a degree of conflict can be a positive force for change within an organization.

(True/False)

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Question 22

Which of the following statements relates to the integrationist view of managing conflict?

(Multiple Choice)

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Question 23

One of the outcomes of involving employees in decisions that affect them is:

(Multiple Choice)

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Question 24

In terms of organizational conflicts,differences between members of one group is:

(Multiple Choice)

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Question 25

Providing employees with sufficient information can help to reduce potential conflicts.

(True/False)

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Question 26

Conflict is a fact of life in organizations._____ sometimes reflects an "I don't care" attitude that can lead to stagnation on the job.

(Multiple Choice)

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Question 27

The three techniques that are particularly useful for avoiding conflicts using effective communication skills are using "I" language,paying attention to nonverbal cues,and:

(Multiple Choice)

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Question 28

How can the involvement of employees in organizational decisions that affect them help a firm?

(Essay)

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Question 29

Anne is perceived as a manager who alienates and discourages others from working with her.This is likely to be a result of the _____ strategy adopted by her.

(Multiple Choice)

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Question 30

When the relationship is more important than the goal,the accommodating strategy of conflict resolution is the most effective.

(True/False)

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Question 31

Ken and Tim realize that in order to resolve their conflict,it is better if they each get some of what they want instead of nothing.Ken and Tim are managing their conflict using the _____ strategy.

(Multiple Choice)

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Question 32

Which of the following is a loss associated with compromise as a conflict handling strategy?

(Multiple Choice)

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Question 33

By utilizing strategies that help manage ____,organizations can maximize the benefits of conflict while minimizing costs.

(Multiple Choice)

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Question 34

The _____ conflict resolution strategy is high on cooperativeness and low on assertiveness.

(Multiple Choice)

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(40)

Question 35

The easiest conflicts to resolve are those that deal with conflicting views on values and beliefs.

(True/False)

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Question 36

Rodney always tries to place the interest of others above his own.Rodney typically engages in collaboration.

(True/False)

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(32)

Question 37

When achieving the goal takes precedence over maintaining relationships,_____ is the best strategy for conflict resolution.

(Multiple Choice)

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(39)

Question 38

The competing strategy of conflict resolution may be effective when unpopular decisions need implementing.

(True/False)

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(40)

Question 39

The chance to win everything and exercising one's own sense of power is a gain associated with:

(Multiple Choice)

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(37)

Question 40

Showing 21 - 40 of 50

Mary and Sue are having an argument.Sue does not care about her relationship with Mary and only wants to get what she wants out of the situation.Which style of conflict management does Sue appear to be using?

The human relations view of conflict holds that a degree of conflict can be a positive force for change within an organization.

Which of the following statements relates to the integrationist view of managing conflict?

One of the outcomes of involving employees in decisions that affect them is:

In terms of organizational conflicts,differences between members of one group is:

Providing employees with sufficient information can help to reduce potential conflicts.

Conflict is a fact of life in organizations._____ sometimes reflects an "I don't care" attitude that can lead to stagnation on the job.

The three techniques that are particularly useful for avoiding conflicts using effective communication skills are using "I" language,paying attention to nonverbal cues,and:

How can the involvement of employees in organizational decisions that affect them help a firm?

Anne is perceived as a manager who alienates and discourages others from working with her.This is likely to be a result of the _____ strategy adopted by her.

When the relationship is more important than the goal,the accommodating strategy of conflict resolution is the most effective.

Ken and Tim realize that in order to resolve their conflict,it is better if they each get some of what they want instead of nothing.Ken and Tim are managing their conflict using the _____ strategy.

Which of the following is a loss associated with compromise as a conflict handling strategy?

By utilizing strategies that help manage ____,organizations can maximize the benefits of conflict while minimizing costs.

The _____ conflict resolution strategy is high on cooperativeness and low on assertiveness.

The easiest conflicts to resolve are those that deal with conflicting views on values and beliefs.

Rodney always tries to place the interest of others above his own.Rodney typically engages in collaboration.

When achieving the goal takes precedence over maintaining relationships,_____ is the best strategy for conflict resolution.

The competing strategy of conflict resolution may be effective when unpopular decisions need implementing.

The chance to win everything and exercising one's own sense of power is a gain associated with:

Journey Into Self-Awareness

Self-Disclosure and Trust

Establishing Goals Consistent With Your Values and Ethics

Self-Management

Understanding and Working With Diverse Others

Listening and Nonverbal Communication

Communicating Effectively

Persuading Individuals and Audiences

Negotiation

Building Teams and Work Groups

Achieving Business Results Through Effective Meetings

Facilitating Team Success

Making Decisions and Solving Problems Creatively

Effective and Ethical Use of Power and Influence

Networking and Mentoring

Coaching and Providing Feedback for Improved Performance

Leading and Empowering Self and Others

Project Management

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