Exam 11: Managing Conflict

_____ conflict resolution strategy is suitable for situations in which the issues are trivial,when emotions are high,or when others could resolve the conflict more effectively.

Effective managers are those who are selective as to which conflicts they choose to pursue.

Think of a conflict you have faced with a colleague or teammate.In that context,discuss the five conflict management strategies and evaluate them according to the accomplishment of achieving goals and maintaining relationships,assertiveness,and cooperation.

The two main factors to consider when selecting one of the five conflict management strategies are goals and:

Which of the following statements is true about conflicts?

The fact that different business units within one organization have different expectations and operating principles is itself a source of conflict.

As a manager,setting limits and communicating consequences adds to the existence of conflicts.

Which of the following is a gain associated with the accommodation strategy?

Using an accommodation strategy to resolve a conflict:

Managers should create a climate and culture at work that support constructive conflict-encouraging the clash of ideas and developing processes,training,and tools that help people work through their inevitable differences with each other.