Exam 8: Skills for Building Personal Credibility and Influencing Others

What can a leaders do to manage their own stress and the stress levels of their followers?

During brainstorming sessions,leaders should encourage group members to piggyback off the ideas of other people.

Describe assertiveness and differentiate it from acquiescence and aggression.

Using the example of starting a new exercise program,which of the following would be a restraining force in a force field analysis?

Informal,personal communication is improved when the leader and follower are separated by a desk.

What are the components of expertise? How can leaders build expertise?

A force field analysis is an idea-generating activity conducted in a group setting to formulate creative solutions to a problem.

List and describe the steps involved in problem solving.

Leaders in the second quadrant of the credibility matrix most likely joined the company from an entirely different industry.

An active listener uses paraphrasing to improve understanding.