Question 1

Regular exercise has been shown to elevate the heart rate so much that it actually increases stress levels.

Accepted Answer

A) True 
 B)False

Question 2

Stress only has negative effects on an individual's health and work.

Accepted Answer

A) True 
 B)False

Question 3

_____ use a graphic approach to systematically represent the root causes of a problem,the relationships between different causes,and sometimes a prioritization of which causes are most important.

Accepted Answer

A)  Cause analysis approaches 
B)  Force field analysis 
C)  Cause-and-effect diagrams 
D)  Root-cause diagrams 
A)  Cause analysis approaches 
B)  Force field analysis 
C)  Cause-and-effect diagrams 
D)  Root-cause diagrams

Question 4

What is the Abilene paradox? Why does it occur? How can it be avoided? Describe a time when you have experienced the Abilene paradox.

Accepted Answer

Sometimes the hardest people to be asser

Question 5

Communication effectiveness is the degree to which someone tells others something and ensures that they understand what was said.

Accepted Answer

A) True 
 B)False

Question 6

A group consisting of individuals with a variety of experiences,values,and preferences will most likely be creative but could experience a high degree of conflict,which may make it difficult for the leader to get consensus on a final solution.

Accepted Answer

A) True 
 B)False

Question 7

Leaders can encourage creativity in an organization by delegating authority and empowering followers to take risks.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is the LEAST likely way to increase assertiveness?

Accepted Answer

A)  Using first-person pronouns when speaking 
B)  Learning to say "yes" to others more often 
C)  Having self-talk that is positive and affirming 
D)  Being persistent when seeking objectives 
A)  Using first-person pronouns when speaking 
B)  Learning to say "yes" to others more often 
C)  Having self-talk that is positive and affirming 
D)  Being persistent when seeking objectives

Question 9

The _____ component of assertiveness skills concerns knowing where and when not to behave assertively.

Accepted Answer

A)  evaluative 
B)  behavioral 
C)  knowledge 
D)  assertive 
A)  evaluative 
B)  behavioral 
C)  knowledge 
D)  assertive

Question 10

All of the following are ways leaders can improve communication skills EXCEPT:

Accepted Answer

A)  knowing the purpose of the message. 
B)  choosing an appropriate medium. 
C)  using constructive sarcasm. 
D)  sending clear signals. 
A)  knowing the purpose of the message. 
B)  choosing an appropriate medium. 
C)  using constructive sarcasm. 
D)  sending clear signals.

Question 11

The first stage of problem solving is analyzing the causes of the problem.

Accepted Answer

A) True 
 B)False

Question 12

The degree to which someone tells others something and ensures that they understand what was said is called:

Accepted Answer

A)  active communication. 
B)  expression effectiveness. 
C)  the intention component. 
D)  communication effectiveness. 
A)  active communication. 
B)  expression effectiveness. 
C)  the intention component. 
D)  communication effectiveness.

Question 13

One way to maximize the attendance and benefits of a meeting is to:

Accepted Answer

A)  make it convenient. 
B)  encourage participation. 
C)  stick to the agenda. 
D)  provide pertinent materials. 
A)  make it convenient. 
B)  encourage participation. 
C)  stick to the agenda. 
D)  provide pertinent materials.

Question 14

The A-B-C model is a stress management tool for changing a person's self-talk during stressful events.

Accepted Answer

A) True 
 B)False

Question 15

All of the following are guidelines for effectively managing stress EXCEPT:

Accepted Answer

A)  getting an adequate amount of sleep. 
B)  developing supportive relationships. 
C)  avoiding exercise late in the day. 
D)  learning how to relax. 
A)  getting an adequate amount of sleep. 
B)  developing supportive relationships. 
C)  avoiding exercise late in the day. 
D)  learning how to relax.

Question 16

The Abilene paradox occurs when leaders are assertive but unclear with subordinates.

Accepted Answer

A) True 
 B)False

Question 17

A leader in the first quadrant of the credibility matrix has a _____ of trust and a _____ of expertise.

Accepted Answer

A)  low level;low level 
B)  low level;high level 
C)  high level;high level 
D)  high level;low level 
A)  low level;low level 
B)  low level;high level 
C)  high level;high level 
D)  high level;low level

Question 18

What are the steps in the systems view of communication? Provide an example to illustrate what each step entails.

Accepted Answer

The systems view of communication is com

Question 19

The best listeners are passive listeners because they do not interrupt the speaker.

Accepted Answer

A) True 
 B)False

Question 20

What are the two components necessary for leaders to build trust? How can these components be developed?

Accepted Answer

Trust can be broken down into clarifying

Regular exercise has been shown to elevate the heart rate so much that it actually increases stress levels.

Stress only has negative effects on an individual's health and work.

_____ use a graphic approach to systematically represent the root causes of a problem,the relationships between different causes,and sometimes a prioritization of which causes are most important.

What is the Abilene paradox? Why does it occur? How can it be avoided? Describe a time when you have experienced the Abilene paradox.

Communication effectiveness is the degree to which someone tells others something and ensures that they understand what was said.

A group consisting of individuals with a variety of experiences,values,and preferences will most likely be creative but could experience a high degree of conflict,which may make it difficult for the leader to get consensus on a final solution.

Leaders can encourage creativity in an organization by delegating authority and empowering followers to take risks.

Which of the following is the LEAST likely way to increase assertiveness?

The _____ component of assertiveness skills concerns knowing where and when not to behave assertively.

All of the following are ways leaders can improve communication skills EXCEPT:

The first stage of problem solving is analyzing the causes of the problem.

The degree to which someone tells others something and ensures that they understand what was said is called:

One way to maximize the attendance and benefits of a meeting is to:

The A-B-C model is a stress management tool for changing a person's self-talk during stressful events.

All of the following are guidelines for effectively managing stress EXCEPT:

The Abilene paradox occurs when leaders are assertive but unclear with subordinates.

A leader in the first quadrant of the credibility matrix has a _ of trust and a _ of expertise.

What are the steps in the systems view of communication? Provide an example to illustrate what each step entails.

The best listeners are passive listeners because they do not interrupt the speaker.

What are the two components necessary for leaders to build trust? How can these components be developed?

What Do We Mean by Leadership

Leader Development

Skills for Developing Yourself As a Leader

Power and Influence

Values, Ethics, and Character

Leadership Attributes

Leadership Behavior

Motivation, Satisfaction, and Performance

Groups, Teams, and Their Leadership

Skills for Developing Others

The Situation

Contingency Theories of Leadership

Leadership and Change

The Dark Side of Leadership

Skills for Optimizing Leadership As Situations Change

Filters

Exam 8: Skills for Building Personal Credibility and Influencing Others

Regular exercise has been shown to elevate the heart rate so much that it actually increases stress levels.

Stress only has negative effects on an individual's health and work.

_____ use a graphic approach to systematically represent the root causes of a problem,the relationships between different causes,and sometimes a prioritization of which causes are most important.

What is the Abilene paradox? Why does it occur? How can it be avoided? Describe a time when you have experienced the Abilene paradox.

Communication effectiveness is the degree to which someone tells others something and ensures that they understand what was said.

A group consisting of individuals with a variety of experiences,values,and preferences will most likely be creative but could experience a high degree of conflict,which may make it difficult for the leader to get consensus on a final solution.

Leaders can encourage creativity in an organization by delegating authority and empowering followers to take risks.

Which of the following is the LEAST likely way to increase assertiveness?

The _____ component of assertiveness skills concerns knowing where and when not to behave assertively.

All of the following are ways leaders can improve communication skills EXCEPT:

The first stage of problem solving is analyzing the causes of the problem.

The degree to which someone tells others something and ensures that they understand what was said is called:

One way to maximize the attendance and benefits of a meeting is to:

The A-B-C model is a stress management tool for changing a person's self-talk during stressful events.

All of the following are guidelines for effectively managing stress EXCEPT:

The Abilene paradox occurs when leaders are assertive but unclear with subordinates.

A leader in the first quadrant of the credibility matrix has a _____ of trust and a _____ of expertise.

What are the steps in the systems view of communication? Provide an example to illustrate what each step entails.

The best listeners are passive listeners because they do not interrupt the speaker.

What are the two components necessary for leaders to build trust? How can these components be developed?

What Do We Mean by Leadership

Leader Development

Skills for Developing Yourself As a Leader

Power and Influence

Values, Ethics, and Character

Leadership Attributes

Leadership Behavior

Motivation, Satisfaction, and Performance

Groups, Teams, and Their Leadership

Skills for Developing Others

The Situation

Contingency Theories of Leadership

Leadership and Change

The Dark Side of Leadership

Skills for Optimizing Leadership As Situations Change

Filters

A leader in the first quadrant of the credibility matrix has a _ of trust and a _ of expertise.