Question 1

P-D-C-A describes the basic logic for the "zero defects" movement.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following points is not true about Philip Crosby?

Accepted Answer

A)  One of Crosby's best selling books was "Quality is Free" 
B)  Crosby developed the Cost of Quality model 
C)  One of Crosby's best selling books was "Quality without Tears" 
D)  Crosby believed strongly in the philosophy of Zero Defects 
E)  Crosby believed that companies should "Do it right the first time!" 
A)  One of Crosby's best selling books was "Quality is Free" 
B)  Crosby developed the Cost of Quality model 
C)  One of Crosby's best selling books was "Quality without Tears" 
D)  Crosby believed strongly in the philosophy of Zero Defects 
E)  Crosby believed that companies should "Do it right the first time!"

Question 3

Wasteful activities do not add value to fulfilling the needs of the customer.

Accepted Answer

A) True 
 B)False

Question 4

Just-in-time's two major tenets are: 1.Respect for people,and 2.Elimination of waste.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not one of Deming's fourteen points?

Accepted Answer

A)  Use fear to drive change 
B)  Create constancy of purpose for continual improvement of product and service 
C)  Adopt the new philosophy for economic stability 
D)  Cease dependence on inspection to achieve quality 
E)  End the practice of awarding business on price tag alone 
A)  Use fear to drive change 
B)  Create constancy of purpose for continual improvement of product and service 
C)  Adopt the new philosophy for economic stability 
D)  Cease dependence on inspection to achieve quality 
E)  End the practice of awarding business on price tag alone

Question 6

Which of the following is not one of the four factors presented in the textbook that determine the long-run quality level of a firm's purchased materials?

Accepted Answer

A)  Complete and appropriate specifications 
B)  Selection of suppliers 
C)  Realistic understanding of quality requirements 
D)  Monitoring of suppliers' performance 
E)  Competitive capability of suppliers 
A)  Complete and appropriate specifications 
B)  Selection of suppliers 
C)  Realistic understanding of quality requirements 
D)  Monitoring of suppliers' performance 
E)  Competitive capability of suppliers

Question 7

Which of the following points is not true about Genechi Taguchi?

Accepted Answer

A)  Taguchi developed the cause and effect diagram 
B)  Taguchi believes the goalpost philosophy underestimates the costs of poor quality 
C)  Taguchi advocates a Loss to Society model 
D)  Taguchi believes the in creating robust designs 
E)  Taguchi believes in using statistical experimentation to support producing to target parameters 
A)  Taguchi developed the cause and effect diagram 
B)  Taguchi believes the goalpost philosophy underestimates the costs of poor quality 
C)  Taguchi advocates a Loss to Society model 
D)  Taguchi believes the in creating robust designs 
E)  Taguchi believes in using statistical experimentation to support producing to target parameters

Question 8

Which of the following individuals was not presented in the text as a quality guru?

Accepted Answer

A)  Philip Crosby 
B)  Sheila Petcavage 
C)  Masaaki Imai 
D)  Genechi Taguchi 
E)  Joseph Juran 
A)  Philip Crosby 
B)  Sheila Petcavage 
C)  Masaaki Imai 
D)  Genechi Taguchi 
E)  Joseph Juran

Question 9

Quality management is a minor component of supply management's responsibility.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is not true of Six Sigma?

Accepted Answer

A)  Six Sigma is a broad and comprehensive system for building and sustaining business performance, success, and leadership 
B)  The key focus is on processes 
C)  Measurement of both processes and products is critical to Six Sigma success 
D)  Six Sigma calls for zero defects 
E)  Statistical six sigma goal is near-perfection, 3.4 defects per million opportunities (DPMO) 
A)  Six Sigma is a broad and comprehensive system for building and sustaining business performance, success, and leadership 
B)  The key focus is on processes 
C)  Measurement of both processes and products is critical to Six Sigma success 
D)  Six Sigma calls for zero defects 
E)  Statistical six sigma goal is near-perfection, 3.4 defects per million opportunities (DPMO)

Question 11

Which of the following is not a basic problem with inspection?

Accepted Answer

A)  Duplication of inspection activity often occurs 
B)  Inspection does not help to identify sources of problems 
C)  Often results in a very large number of items being inspected 
D)  Defective items are found only after they are finished 
E)  Responsibility for quality is divided between inspector and supplier 
A)  Duplication of inspection activity often occurs 
B)  Inspection does not help to identify sources of problems 
C)  Often results in a very large number of items being inspected 
D)  Defective items are found only after they are finished 
E)  Responsibility for quality is divided between inspector and supplier

Question 12

Supply professionals that plan to guide their organization and chain to SM must understand how to evaluate the management of quality within their own facilities and those of their suppliers.Evaluation of the underlying philosophy,management system,facilitating tools and methodologies of a supplier is the first step; however,SM calls for going beyond mere evaluation to aiding in the development and improvement of supplier quality.

Accepted Answer

A) True 
 B)False

Question 13

Supply management should participate creatively in the corporate quality management program and in the firm's critical supplier quality efforts.

Accepted Answer

A) True 
 B)False

Question 14

Wasteful activities add little value to fulfilling the needs of the customer.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is not one of Deming's fourteen points?

Accepted Answer

A)  Improve constantly and forever the system of production and service 
B)  Institute training on the job 
C)  Adopt and institute modern methods of supervision and leadership 
D)  Drive out fear 
E)  Use inspection to ensure zero defects 
A)  Improve constantly and forever the system of production and service 
B)  Institute training on the job 
C)  Adopt and institute modern methods of supervision and leadership 
D)  Drive out fear 
E)  Use inspection to ensure zero defects

Question 16

Which of the following is not a common tool of quality as presented in the textbook?

Accepted Answer

A)  Quality Matrix 
B)  Pareto Charts 
C)  Cause and Effect Diagrams 
D)  Process Flow Charts 
E)  Run Plots 
A)  Quality Matrix 
B)  Pareto Charts 
C)  Cause and Effect Diagrams 
D)  Process Flow Charts 
E)  Run Plots

P-D-C-A describes the basic logic for the "zero defects" movement.

Which of the following points is not true about Philip Crosby?

Wasteful activities do not add value to fulfilling the needs of the customer.

Just-in-time's two major tenets are: 1.Respect for people,and 2.Elimination of waste.

Which of the following is not one of Deming's fourteen points?

Which of the following is not one of the four factors presented in the textbook that determine the long-run quality level of a firm's purchased materials?

Which of the following points is not true about Genechi Taguchi?

Which of the following individuals was not presented in the text as a quality guru?

Quality management is a minor component of supply management's responsibility.

Which of the following is not true of Six Sigma?

Which of the following is not a basic problem with inspection?

Supply management should participate creatively in the corporate quality management program and in the firm's critical supplier quality efforts.

Wasteful activities add little value to fulfilling the needs of the customer.

Which of the following is not one of Deming's fourteen points?

Which of the following is not a common tool of quality as presented in the textbook?

The Progression to Professional Supply Management

Organizational Issues

Supply Management: an Organization Spanning Activity

A Portfolio of Relationships

New Product Development

Purchasing Descriptions and Specifications

The Procurement of Equipment

Purchasing Services

Outsourcing

Sourcing

Global Supply Management

Total Cost of Ownership

Price and Cost Analysis

Methods of Compensation

Negotiation

Contract Formation and Legal Issues

Contact and Relationship Management

Ethics and Social Responsibilities

Production and Inventory Control

Demand Management and Logistics

Implementing Value Network Management

Filters

Exam 7: Managing for Quality

P-D-C-A describes the basic logic for the "zero defects" movement.

Which of the following points is not true about Philip Crosby?

Wasteful activities do not add value to fulfilling the needs of the customer.

Just-in-time's two major tenets are: 1.Respect for people,and 2.Elimination of waste.

Which of the following is not one of Deming's fourteen points?

Which of the following is not one of the four factors presented in the textbook that determine the long-run quality level of a firm's purchased materials?

Which of the following points is not true about Genechi Taguchi?

Which of the following individuals was not presented in the text as a quality guru?

Quality management is a minor component of supply management's responsibility.

Which of the following is not true of Six Sigma?

Which of the following is not a basic problem with inspection?

Supply management should participate creatively in the corporate quality management program and in the firm's critical supplier quality efforts.

Wasteful activities add little value to fulfilling the needs of the customer.

Which of the following is not one of Deming's fourteen points?

Which of the following is not a common tool of quality as presented in the textbook?

The Progression to Professional Supply Management

Organizational Issues

Supply Management: an Organization Spanning Activity

A Portfolio of Relationships

New Product Development

Purchasing Descriptions and Specifications

The Procurement of Equipment

Purchasing Services

Outsourcing

Sourcing

Global Supply Management

Total Cost of Ownership

Price and Cost Analysis

Methods of Compensation

Negotiation

Contract Formation and Legal Issues

Contact and Relationship Management

Ethics and Social Responsibilities

Production and Inventory Control

Demand Management and Logistics

Implementing Value Network Management

Filters