Question 1

A firm that takes on too much long-term debt to finance operations will see an immediate impact on its indicators of _______ financial leverage.

Accepted Answer

A)  short-term 
B)  long-term 
C)  relative 
D)  comparable 
A)  short-term 
B)  long-term 
C)  relative 
D)  comparable

Question 2

The balanced scorecard,developed by Kaplan and Norton,helps to integrate

Accepted Answer

A)  financial analysis and the reputation of a firm. 
B)  intangible resources and operational measures. 
C)  financial analysis and stakeholder perspectives. 
D)  short-term perspectives and strategic positioning. 
A)  financial analysis and the reputation of a firm. 
B)  intangible resources and operational measures. 
C)  financial analysis and stakeholder perspectives. 
D)  short-term perspectives and strategic positioning.

Question 3

Path dependency has no impact on the inimitability of resources.

Accepted Answer

A) True 
 B)False

Question 4

The resource-based view of the firm focuses solely on the internal analysis of the operations of the firm.

Accepted Answer

A) True 
 B)False

Question 5

In value-chain analysis,value is measured by the market value of the total stock outstanding of the company.

Accepted Answer

A) True 
 B)False

Question 6

A travel agent does not add value by creating an itinerary that includes transportation,accommodations,and activities that are customized to your budget and travel dates.

Accepted Answer

A) True 
 B)False

Question 7

Products and services that are difficult to imitate help firms sustain their profitability.

Accepted Answer

A) True 
 B)False

Question 8

In an interview with Lise Saari,former director of global workforce research at IBM,she notes that HR must be a true partner of the business,with a deep and up-to-date understanding of business realities and objectives,and must ensure HR initiatives fully support them at all points of the value chain.This is an example of

Accepted Answer

A)  relationships among activities within the firm and with other stakeholders. 
B)  relationships between firms. 
C)  interrelationships among activities within the firm. 
D)  interrelationships among firms. 
A)  relationships among activities within the firm and with other stakeholders. 
B)  relationships between firms. 
C)  interrelationships among activities within the firm. 
D)  interrelationships among firms.

Question 9

Which of the following would be most difficult to assess?

Accepted Answer

A)  the liquidity position of a firm 
B)  market share growth 
C)  the legitimacy and reputation of a firm 
D)  the efficiency with which a firm utilizes its assets 
A)  the liquidity position of a firm 
B)  market share growth 
C)  the legitimacy and reputation of a firm 
D)  the efficiency with which a firm utilizes its assets

Question 10

According to value-chain analysis,which of the following would be considered part of the general administration in a firm?

Accepted Answer

A)  information systems 
B)  technology development 
C)  human resource management 
D)  procurement 
A)  information systems 
B)  technology development 
C)  human resource management 
D)  procurement

Question 11

With the total performance indicators in place at Sears,it can evaluate if a single store improves its employee attitude by 5 percent and therefore predict with confidence that if the revenue growth in the district as a whole is 5 percent,the revenue growth in this particular store would be 5.5 percent.This is an example of the _______ perspective of the balanced scorecard.

Accepted Answer

A)  customer 
B)  internal business 
C)  financial 
D)  innovation and learning 
A)  customer 
B)  internal business 
C)  financial 
D)  innovation and learning

Question 12

Focusing too narrowly on current customers,technologies,and competitors can lead to a failure to notice important changes on the periphery of their environment that may trigger the need to redefine industry boundaries and identify a whole new set of competitive relationships.This is a result of relying

Accepted Answer

A)  on traditional definitions of all industries and competitive environments. 
B)  on traditional definitions of the relevant industry and competitive environment. 
C)  solely on intuition. 
D)  on a superficial evaluation of the relevant industry and competitive environment. 
A)  on traditional definitions of all industries and competitive environments. 
B)  on traditional definitions of the relevant industry and competitive environment. 
C)  solely on intuition. 
D)  on a superficial evaluation of the relevant industry and competitive environment.

Question 13

A key __________ of SWOT is that it is primarily a static assessment.

Accepted Answer

A)  strength 
B)  threat 
C)  opportunity 
D)  weakness 
A)  strength 
B)  threat 
C)  opportunity 
D)  weakness

Question 14

In assessing its primary activities,an airline would examine

Accepted Answer

A)  employee training programs. 
B)  baggage handling. 
C)  criteria for lease versus purchase decisions. 
D)  the effectiveness of its lobbying activities. 
A)  employee training programs. 
B)  baggage handling. 
C)  criteria for lease versus purchase decisions. 
D)  the effectiveness of its lobbying activities.

Question 15

German truck and trailer manufacturer,Schmitz Cargobull,mainly serves customers that are operators of truck or trailer fleets.What sets the company apart is its expertise in telematics (the integrated application of telecommunications data)to monitor the current state of any Schmitz Cargobull-produced trailer.This is an example of using ________ to enhance customer value and increase _______ position.

Accepted Answer

A)  sales; competitive 
B)  operations; marketing 
C)  information technology; competitive 
D)  human resources; marketing 
A)  sales; competitive 
B)  operations; marketing 
C)  information technology; competitive 
D)  human resources; marketing

Question 16

Four factors help explain the extent to which employees and managers will be able to obtain a proportionately high level of the profits that they generate.Which is not one of these factors?

Accepted Answer

A)  employee bargaining power 
B)  employee replacement cost 
C)  employee exit costs 
D)  competitor bargaining power 
A)  employee bargaining power 
B)  employee replacement cost 
C)  employee exit costs 
D)  competitor bargaining power

Question 17

___________ is/are associated with collecting,storing,and distributing the product or service to buyers.They consist of warehousing,material handling,delivery operation,order processing,and scheduling.

Accepted Answer

A)  Services 
B)  Inbound logistics 
C)  Outbound logistics 
D)  Operations 
A)  Services 
B)  Inbound logistics 
C)  Outbound logistics 
D)  Operations

Question 18

A competitive advantage based on inimitability can be sustained for at least some time,if it has the following characteristics:

Accepted Answer

A)  psychographic uniqueness, path dependency, causal ambiguity, and substitutability. 
B)  physical uniqueness, path dependency, causal ambiguity, and social complexity. 
C)  rarity, path dependency, causal ambiguity, and social substitutability. 
D)  geographic uniqueness, cause dependency, social ambiguity, and path complexity. 
A)  psychographic uniqueness, path dependency, causal ambiguity, and substitutability. 
B)  physical uniqueness, path dependency, causal ambiguity, and social complexity. 
C)  rarity, path dependency, causal ambiguity, and social substitutability. 
D)  geographic uniqueness, cause dependency, social ambiguity, and path complexity.

Question 19

Financial resources such as cash and cash equivalents are intangible resources.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is not an example of organizational capabilities?

Accepted Answer

A)  outstanding customer service 
B)  reputation with customers for quality and reliability 
C)  innovativeness of products and services 
D)  ability to hire, motivate, and retain human capital 
A)  outstanding customer service 
B)  reputation with customers for quality and reliability 
C)  innovativeness of products and services 
D)  ability to hire, motivate, and retain human capital

A firm that takes on too much long-term debt to finance operations will see an immediate impact on its indicators of _______ financial leverage.

The balanced scorecard,developed by Kaplan and Norton,helps to integrate

Path dependency has no impact on the inimitability of resources.

The resource-based view of the firm focuses solely on the internal analysis of the operations of the firm.

In value-chain analysis,value is measured by the market value of the total stock outstanding of the company.

A travel agent does not add value by creating an itinerary that includes transportation,accommodations,and activities that are customized to your budget and travel dates.

Products and services that are difficult to imitate help firms sustain their profitability.

Which of the following would be most difficult to assess?

According to value-chain analysis,which of the following would be considered part of the general administration in a firm?

A key __________ of SWOT is that it is primarily a static assessment.

In assessing its primary activities,an airline would examine

Four factors help explain the extent to which employees and managers will be able to obtain a proportionately high level of the profits that they generate.Which is not one of these factors?

___________ is/are associated with collecting,storing,and distributing the product or service to buyers.They consist of warehousing,material handling,delivery operation,order processing,and scheduling.

A competitive advantage based on inimitability can be sustained for at least some time,if it has the following characteristics:

Financial resources such as cash and cash equivalents are intangible resources.

Which of the following is not an example of organizational capabilities?

Strategic Management: Creating Competitive Advantages

Analyzing the External Environment of the Firm: Creating Competitive Advantages

Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangible Resources

Business-Level Strategy: Creating and Sustaining Competitive Advantages

Corporate-Level Strategy: Creating Value Through Diversification

International Strategy: Creating Value in Global Markets

Entrepreneurial Strategy and Competitive Dynamics

Strategic Control and Corporate Governance

Creating Effective Organizational Designs

Strategic Leadership: Creating a Learning Organization and an Ethical Organization

Managing Innovation and Fostering Corporate Entrepreneurship

Filters

Exam 3: Assessing the Internal Environment of the Firm

A firm that takes on too much long-term debt to finance operations will see an immediate impact on its indicators of _______ financial leverage.

The balanced scorecard,developed by Kaplan and Norton,helps to integrate

Path dependency has no impact on the inimitability of resources.

The resource-based view of the firm focuses solely on the internal analysis of the operations of the firm.

In value-chain analysis,value is measured by the market value of the total stock outstanding of the company.

A travel agent does not add value by creating an itinerary that includes transportation,accommodations,and activities that are customized to your budget and travel dates.

Products and services that are difficult to imitate help firms sustain their profitability.

Which of the following would be most difficult to assess?

According to value-chain analysis,which of the following would be considered part of the general administration in a firm?

A key __________ of SWOT is that it is primarily a static assessment.

In assessing its primary activities,an airline would examine

Four factors help explain the extent to which employees and managers will be able to obtain a proportionately high level of the profits that they generate.Which is not one of these factors?

___________ is/are associated with collecting,storing,and distributing the product or service to buyers.They consist of warehousing,material handling,delivery operation,order processing,and scheduling.

A competitive advantage based on inimitability can be sustained for at least some time,if it has the following characteristics:

Financial resources such as cash and cash equivalents are intangible resources.

Which of the following is not an example of organizational capabilities?

Strategic Management: Creating Competitive Advantages

Analyzing the External Environment of the Firm: Creating Competitive Advantages

Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangible Resources

Business-Level Strategy: Creating and Sustaining Competitive Advantages

Corporate-Level Strategy: Creating Value Through Diversification

International Strategy: Creating Value in Global Markets

Entrepreneurial Strategy and Competitive Dynamics

Strategic Control and Corporate Governance

Creating Effective Organizational Designs

Strategic Leadership: Creating a Learning Organization and an Ethical Organization

Managing Innovation and Fostering Corporate Entrepreneurship

Filters