Exam 3: Assessing the Internal Environment of the Firm

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A variety of firm resources include interpersonal relations among managers in the firm,its culture,and its reputation with its suppliers and customers.Such competitive advantages are based upon

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Accounting is a sort of transformation process that converts daily records of individual transactions into monthly financial reports.The __________ are the inputs,accounting is the operation that adds value,and ___________ are the outputs.

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Technology development is a much broader concept than research and development.

(True/False)
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Sometimes firms become preoccupied with _________ or a key feature of the product or service they are offering and ignore other factors needed for competitive success.

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__________ among organizations is played out over time.

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Strategists who rely on traditional definitions of their industry and competitive environment often focus their sights too ___________ on current customers,technologies,and competitors.

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The internal business perspective of the balanced scorecard answers which of the following questions?

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In conducting a SWOT analysis,a risk for strategists is that they rely on traditional definitions of their industry and competitive environment and therefore focus too narrowly on current competitors.

(True/False)
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Which of the following is not an advantage of Just-In-Time inventory systems?

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Employee exit cost is a factor that can increase employee bargaining power and help him or her appropriate profits of the firm.

(True/False)
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To survive and prosper,managers must not make frequent changes to existing products and services,because it will confuse the customer.

(True/False)
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Inventory turnover is a measure of asset utilization.

(True/False)
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Support activities provide support for primary activities,but not each other.

(True/False)
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Tangible resources are assets that are relatively easy to identify such as financial and physical assets.

(True/False)
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The innovation and learning perspective of the balanced scorecard answers which of the following questions?

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FedEx employees take computer-based job competency tests every 6 to 12 months in order to identify areas of individual weakness and provide input to a computer database of employee skills.This is an example of a tangible resource.

(True/False)
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The internal measures should reflect business processes that have ______ impact on customer satisfaction.These include factors that affect cycle time,quality,employee skills,and productivity.

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The activities that may provide support only to one company may be critical to the primary value-adding activity of another firm.

(True/False)
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Ratios that reflect whether or not a firm is efficiently using its resources are known as

(Multiple Choice)
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__________ are the competencies or skills that a firm employs to transform inputs into outputs.

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