Exam 3: Assessing the Internal Environment of the Firm

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Financial analysis provides an accurate way to assess the relative strengths of firms and can be used as a complete guide to study companies.

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Advertising is a _____ activity.Supply of replacement parts is a _____ activity.

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A primary benefit of the "balanced scorecard" is that it complements financial indicators with operational measures of customer satisfaction,internal processes,and the organization's innovation and improvement activities.

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When using industry norms as a standard of comparison,managers must be sure that the firms used in the comparisons are representative of all sizes and strategies within the industry.

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What are some ways in which a firm's general administration can help create (or enhance)competitive advantages?

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Primary activities contribute to the physical creation of a product or service,its sale and transfer to the buyer,and its service after the sale.

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How should managers assess changes in their firm's competitive position in their industries during a period of unusual economic growth?

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How can a firm develop (or enhance)its advantages in the marketplace by having strong,positive interrelationships among its value chain activities and those of its suppliers and customers? Provide an example.

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Inbound logistics include

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An important implication of the balanced scorecard is that managers need not look at their job as primarily balancing stakeholder demands.

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Gillette combines several technologies (e.g.,metallurgy,physiology,physics)to attain unparalleled success in the wet shaving industry.This is an example of their

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Which of these categories of financial ratios is used to measure a company's ability to meet its short-term financial obligations?

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Historical comparisons provide information to managers about changes in a firm's competitive position.Historical comparisons are often misleading

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The best measure of a company's ability to meet imminent financial obligations is known as the

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A meaningful ratio analysis

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The balanced scorecard enables managers to consider their business from all of the following perspectives except

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Products and services that are difficult to imitate help firms sustain their profitability.

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In value chain analysis,value is measured by market value of the total stock outstanding of the company.

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The "balanced scorecard" developed by Kaplan and Norton helps to integrate

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The following are examples of socially complex organizational phenomena except

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