Exam 16: Managing Change and Stress

When Mr. Boss, the new CEO of XYZ Department Stores, took over, his first action was to get rid of the organization's existing marketing strategy, which was heavily based on couponing, and replaced it with a strategy of low prices every day, a policy with which some of its competitors were having much success. This was a(n) ________ change.

The reason an organization exists is articulated in its:

Vision statements represent the reason that organizations exist.

What are the inputs into the systems model of change? Describe and give examples of each.

Which of the following is true about organizational development?

The focus of the changing stage of Lewin's change model is:

People resist both actual and imagined events.

Describe Lewin's change model, identifying the key assumptions that underlie it. Describe each stage of the model.

Radically innovative changes potentially realize the greatest benefits for organizations.

Resistance to change is a dynamic interaction among recipient characteristics, change agent characteristics, and the relationship between the recipient and the change agent.

The first step of Kotter's change model is to create the guiding coalition.

The systems model of change can be used to diagnose what to change, but other models must be used to determine how to evaluate the success of a change effort.

The education and communication approach to overcoming resistance to change should be used when:

One of the demographic changes organizations need to respond to is the increasing diversity of the workforce and customer base.

The first step of the ABCDE method of cognitive restructuring is:

Visions describe a highly desirable future and outline how the organization will get there, who will be involved, and how all these elements align with the organization's values.

Mortimer, Inc., states, "We build the world's best mousetraps." This is its:

Organizational culture is one of the social factors that may be a target of change.

An example of a stressor at the group level is:

Able, Baker, and Charlie, Ltd., is an accounting partnership. The Internal Revenue Service has implemented new procedures for filing taxes beginning next year. What kind of change does this represent?