Question 1

Managers cannot be trained to reduce implicit cognition; the best that they can do is to merely recognize its importance.

Accepted Answer

A) True 
 B)False  False

Question 2

What is a stereotype? How are stereotypes formed and maintained?

Accepted Answer

A stereotype is an individual's set of beliefs about the characteristics or attributes of a group. Stereotyping is based on a four-step process: categorization, inferences, expectations, and maintenance. In categorization, we categorize people into groups according to criteria gender, age, race, and occupation. In inferences, we infer that all people within a category possess the same traits or characteristics. In expectations, we form expectations of others and interpret their behavior according to our stereotypes. In maintenance, we overestimate the frequency of stereotypic behaviors, incorrectly explain expected and unexpected behaviors, and differentiate minority individuals from ourselves.

Question 3

The second stage of perception involves translating raw information into mental representations.

Accepted Answer

A) True 
 B)False  True

Question 4

Justine, a manager, has decided that Halim is performing poorly because he is lazy. This is an example of a negativity bias.

Accepted Answer

A) True 
 B)False

Question 5

Chris has studied for his mathematics test and his English test. He expects to do moderately well in both subjects. He gets an "A" in English, but fails mathematics. While Chris feels that the grade he got for English was well-deserved, he blames his failure in mathematics on the fact that his teacher, Mr. Wallace, does not like him. In this situation, Chris is exhibiting __________.

Accepted Answer

A)  Stereotypical behavior 
B)  A fundamental attribution bias 
C)  A negativity bias 
D)  Micro-aggression 
E)  A self-serving bias 
A)  Stereotypical behavior 
B)  A fundamental attribution bias 
C)  A negativity bias 
D)  Micro-aggression 
E)  A self-serving bias

Question 6

Describe the two attributional tendencies that can bias our interpretations of observed behavior. Give an example of each. Why are these important for managers to understand?

Accepted Answer

Researchers have uncovered two attributi

Question 7

Bill provides directions to his house to Mark. Mark listens carefully to make sure that he does not forget the directions and does not get lost on the way. Which stage of the information processing model is Mark currently undergoing?

Accepted Answer

A)  Selective attention/comprehension 
B)  Encoding and simplification 
C)  Storage and retention 
D)  Retrieval and response 
E)  Implicit cognition 
A)  Selective attention/comprehension 
B)  Encoding and simplification 
C)  Storage and retention 
D)  Retrieval and response 
E)  Implicit cognition

Question 8

Which of the following is not one of the recommendations to managers about reducing stereotypes?

Accepted Answer

A)  Managers should educate people about stereotypes 
B)  Managers should create opportunities for diverse employees to work together 
C)  Managers should encourage all employees to strive to increase their awareness of stereotypes 
D)  Managers should actively ignore stereotypes 
E)  Managers should provide opportunities for employees to get accurate data about the characteristics of other groups of people 
A)  Managers should educate people about stereotypes 
B)  Managers should create opportunities for diverse employees to work together 
C)  Managers should encourage all employees to strive to increase their awareness of stereotypes 
D)  Managers should actively ignore stereotypes 
E)  Managers should provide opportunities for employees to get accurate data about the characteristics of other groups of people

Question 9

Japanese people see apologies as an admission of wrongdoing.

Accepted Answer

A) True 
 B)False

Question 10

The feeling that one's cultural rules and norms are superior or more appropriate than the rules and norms of another culture is known as:

Accepted Answer

A)  Stereotyping 
B)  Negative diversity 
C)  Ethnocentrism 
D)  Reverse discrimination 
E)  Negative culture 
A)  Stereotyping 
B)  Negative diversity 
C)  Ethnocentrism 
D)  Reverse discrimination 
E)  Negative culture

Question 11

_______ is(are) an artificial intervention aimed at giving management a chance to correct an imbalance, injustice, mistake, or outright discrimination that occurred in the past.

Accepted Answer

A)  Discrimination rectification 
B)  Affirmative action 
C)  Managing diversity 
D)  Access-and-legitimacy programs 
E)  The glass ceiling 
A)  Discrimination rectification 
B)  Affirmative action 
C)  Managing diversity 
D)  Access-and-legitimacy programs 
E)  The glass ceiling

Question 12

Apologies-saying "I'm sorry"-are perceived the same in all societies.

Accepted Answer

A) True 
 B)False

Question 13

Managers should communicate the behavioral characteristics and results they are looking for in good performance to subordinates at the end of a performance cycle.

Accepted Answer

A) True 
 B)False

Question 14

External factors include all but one of the following. Which one?

Accepted Answer

A)  Luck 
B)  Difficult task 
C)  Poor coworkers 
D)  Putting forth effort 
E)  Unsympathetic boss 
A)  Luck 
B)  Difficult task 
C)  Poor coworkers 
D)  Putting forth effort 
E)  Unsympathetic boss

Question 15

A recent study reported in The Wall Street Journal suggested that men with shaved heads are perceived to have greater leadership potential than those with longer or thinning hair.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is a surface-level characteristic of a person?

Accepted Answer

A)  Age 
B)  Personality 
C)  Educational background 
D)  Seniority 
E)  Religion 
A)  Age 
B)  Personality 
C)  Educational background 
D)  Seniority 
E)  Religion

Question 17

At its most basic, a person's behavior can be attributed to either ______ or ______ factors.

Accepted Answer

A)  Internal; external 
B)  Motivated; accidental 
C)  Effort; ability 
D)  Success; failure 
E)  Implicit; explicit 
A)  Internal; external 
B)  Motivated; accidental 
C)  Effort; ability 
D)  Success; failure 
E)  Implicit; explicit

Question 18

The topic of diversity includes:

Accepted Answer

A)  Age 
B)  Sexual orientation 
C)  Personality 
D)  Personal habits 
E)  All of the above 
A)  Age 
B)  Sexual orientation 
C)  Personality 
D)  Personal habits 
E)  All of the above

Question 19

The last step of the social perception process is:

Accepted Answer

A)  Storage and retention 
B)  Encoding and simplification 
C)  Selective attention and comprehension 
D)  Attribution and inference 
E)  Retrieval and response 
A)  Storage and retention 
B)  Encoding and simplification 
C)  Selective attention and comprehension 
D)  Attribution and inference 
E)  Retrieval and response

Question 20

Carlos, a manager, is looking at records of Mary's work performance. He notes that she performed very well on task A, but poorly on task B. He is observing:

Accepted Answer

A)  Consensus 
B)  Distinctiveness 
C)  Implicit factors 
D)  Explicit factors 
E)  Consistency 
A)  Consensus 
B)  Distinctiveness 
C)  Implicit factors 
D)  Explicit factors 
E)  Consistency

Managers cannot be trained to reduce implicit cognition; the best that they can do is to merely recognize its importance.

What is a stereotype? How are stereotypes formed and maintained?

The second stage of perception involves translating raw information into mental representations.

Justine, a manager, has decided that Halim is performing poorly because he is lazy. This is an example of a negativity bias.

Describe the two attributional tendencies that can bias our interpretations of observed behavior. Give an example of each. Why are these important for managers to understand?

Bill provides directions to his house to Mark. Mark listens carefully to make sure that he does not forget the directions and does not get lost on the way. Which stage of the information processing model is Mark currently undergoing?

Which of the following is not one of the recommendations to managers about reducing stereotypes?

Japanese people see apologies as an admission of wrongdoing.

The feeling that one's cultural rules and norms are superior or more appropriate than the rules and norms of another culture is known as:

_______ is(are) an artificial intervention aimed at giving management a chance to correct an imbalance, injustice, mistake, or outright discrimination that occurred in the past.

Apologies-saying "I'm sorry"-are perceived the same in all societies.

Managers should communicate the behavioral characteristics and results they are looking for in good performance to subordinates at the end of a performance cycle.

External factors include all but one of the following. Which one?

A recent study reported in The Wall Street Journal suggested that men with shaved heads are perceived to have greater leadership potential than those with longer or thinning hair.

Which of the following is a surface-level characteristic of a person?

At its most basic, a person's behavior can be attributed to either or factors.

The topic of diversity includes:

The last step of the social perception process is:

Carlos, a manager, is looking at records of Mary's work performance. He notes that she performed very well on task A, but poorly on task B. He is observing:

Making Ob Work for Me

Values and Attitudes

Individual Differences and Emotions

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiation

Decision Making and Creativity

Power, Influence, and Politics

Leadership Effectiveness

Organizational Culture, Socialization, and Mentoring

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters

Exam 4: Social Perception and Managing Diversity

Managers cannot be trained to reduce implicit cognition; the best that they can do is to merely recognize its importance.

What is a stereotype? How are stereotypes formed and maintained?

The second stage of perception involves translating raw information into mental representations.

Justine, a manager, has decided that Halim is performing poorly because he is lazy. This is an example of a negativity bias.

Describe the two attributional tendencies that can bias our interpretations of observed behavior. Give an example of each. Why are these important for managers to understand?

Bill provides directions to his house to Mark. Mark listens carefully to make sure that he does not forget the directions and does not get lost on the way. Which stage of the information processing model is Mark currently undergoing?

Which of the following is not one of the recommendations to managers about reducing stereotypes?

Japanese people see apologies as an admission of wrongdoing.

The feeling that one's cultural rules and norms are superior or more appropriate than the rules and norms of another culture is known as:

_______ is(are) an artificial intervention aimed at giving management a chance to correct an imbalance, injustice, mistake, or outright discrimination that occurred in the past.

Apologies-saying "I'm sorry"-are perceived the same in all societies.

Managers should communicate the behavioral characteristics and results they are looking for in good performance to subordinates at the end of a performance cycle.

External factors include all but one of the following. Which one?

A recent study reported in The Wall Street Journal suggested that men with shaved heads are perceived to have greater leadership potential than those with longer or thinning hair.

Which of the following is a surface-level characteristic of a person?

At its most basic, a person's behavior can be attributed to either ______ or ______ factors.

The topic of diversity includes:

The last step of the social perception process is:

Carlos, a manager, is looking at records of Mary's work performance. He notes that she performed very well on task A, but poorly on task B. He is observing:

Making Ob Work for Me

Values and Attitudes

Individual Differences and Emotions

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiation

Decision Making and Creativity

Power, Influence, and Politics

Leadership Effectiveness

Organizational Culture, Socialization, and Mentoring

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters

At its most basic, a person's behavior can be attributed to either or factors.