Question 1

What is organization development? What is the philosophy behind OD? How does it work?

Accepted Answer

Organization development (OD) differs fr

Question 2

________ is a stress-reduction technique that is expensive because it requires a trained psychologist or counselor.

Accepted Answer

A)  Muscle relaxation 
B)  Meditation 
C)  Cognitive restructuring 
D)  Holistic wellness 
E)  Biofeedback 
A)  Muscle relaxation 
B)  Meditation 
C)  Cognitive restructuring 
D)  Holistic wellness 
E)  Biofeedback

Question 3

All stress is associated with negative emotions or outcomes.

Accepted Answer

A) True 
 B)False

Question 4

In Lewin's model, unfreezing creates the motivation to change.

Accepted Answer

A) True 
 B)False

Question 5

One underlying assumption of Lewin's change model is that is bound to occur with any attempt to change.

Accepted Answer

A) True 
 B)False

Question 6

The stages of OD are, in order:

Accepted Answer

A)  Diagnosis, evaluation, intervention, feedback 
B)  Evaluation, diagnosis, intervention, feedback 
C)  Feedback, evaluation, diagnosis, intervention 
D)  Evaluation, feedback, diagnosis, intervention 
E)  Diagnosis, intervention, evaluation, feedback 
A)  Diagnosis, evaluation, intervention, feedback 
B)  Evaluation, diagnosis, intervention, feedback 
C)  Feedback, evaluation, diagnosis, intervention 
D)  Evaluation, feedback, diagnosis, intervention 
E)  Diagnosis, intervention, evaluation, feedback

Question 7

The recommended way to look at resistance to change is to view it as caused by:

Accepted Answer

A)  Primarily the personality of the recipient 
B)  Recipient characteristics, change agent characteristics, and the relationship between the change agent and the recipient 
C)  Mistakes the change agent makes 
D)  Cultural differences 
E)  Eustress 
A)  Primarily the personality of the recipient 
B)  Recipient characteristics, change agent characteristics, and the relationship between the change agent and the recipient 
C)  Mistakes the change agent makes 
D)  Cultural differences 
E)  Eustress

Question 8

"Good" stress is called:

Accepted Answer

A)  Un-stress 
B)  De-stress 
C)  Eustress 
D)  Positive stress 
E)  Distress 
A)  Un-stress 
B)  De-stress 
C)  Eustress 
D)  Positive stress 
E)  Distress

Question 9

To cognitively restructure, one can follow the ABCDE approach.

Accepted Answer

A) True 
 B)False

Question 10

The advantage of _________ as a means of overcoming change is that it is speedy and can overcome any kind of resistance.

Accepted Answer

A)  Facilitation and support 
B)  Explicit and implicit coercion 
C)  Manipulation and cooptation 
D)  Participation and involvement 
E)  Education and commitment 
A)  Facilitation and support 
B)  Explicit and implicit coercion 
C)  Manipulation and cooptation 
D)  Participation and involvement 
E)  Education and commitment

Question 11

The step of Kotter's Eight-Step model that involves the guiding coalition using credibility from short-term wins to create more change is:

Accepted Answer

A)  Establishing a sense of urgency 
B)  Communicating the change vision 
C)  Empowering the broad-based action 
D)  Consolidating gains 
E)  Anchoring new approaches in the culture 
A)  Establishing a sense of urgency 
B)  Communicating the change vision 
C)  Empowering the broad-based action 
D)  Consolidating gains 
E)  Anchoring new approaches in the culture

Question 12

Identify the three general types of change and describe how they differ from each other.

Accepted Answer

The many kinds of change are often descr

Question 13

The advantage of _________ as a means of overcoming change is that once persuaded, people will often help with the implementation of the change.

Accepted Answer

A)  Facilitation and support 
B)  Explicit and implicit coercion 
C)  Negotiation and agreement 
D)  Participation and involvement 
E)  Education and communication 
A)  Facilitation and support 
B)  Explicit and implicit coercion 
C)  Negotiation and agreement 
D)  Participation and involvement 
E)  Education and communication

Question 14

Organization development is not at all similar to empowerment.

Accepted Answer

A) True 
 B)False

Question 15

The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season, just like the regular retail employees do during that season. This is an example of a(n) _________ change.

Accepted Answer

A)  Innovative 
B)  Adaptive 
C)  Radically innovative 
D)  Product 
E)  Process 
A)  Innovative 
B)  Adaptive 
C)  Radically innovative 
D)  Product 
E)  Process

Question 16

Which of the following is not a targeted element of change?

Accepted Answer

A)  Organizational arrangements 
B)  The external environment 
C)  Social factors 
D)  Methods 
E)  People 
A)  Organizational arrangements 
B)  The external environment 
C)  Social factors 
D)  Methods 
E)  People

Question 17

When other tactics will not work or are too expensive, the best approach to overcoming resistance to change is:

Accepted Answer

A)  Facilitation and support 
B)  Explicit and implicit coercion 
C)  Manipulation and co-optation 
D)  Participation and involvement 
E)  Education and commitment 
A)  Facilitation and support 
B)  Explicit and implicit coercion 
C)  Manipulation and co-optation 
D)  Participation and involvement 
E)  Education and commitment

What is organization development? What is the philosophy behind OD? How does it work?

________ is a stress-reduction technique that is expensive because it requires a trained psychologist or counselor.

All stress is associated with negative emotions or outcomes.

In Lewin's model, unfreezing creates the motivation to change.

One underlying assumption of Lewin's change model is that is bound to occur with any attempt to change.

The stages of OD are, in order:

The recommended way to look at resistance to change is to view it as caused by:

"Good" stress is called:

To cognitively restructure, one can follow the ABCDE approach.

The advantage of _________ as a means of overcoming change is that it is speedy and can overcome any kind of resistance.

The step of Kotter's Eight-Step model that involves the guiding coalition using credibility from short-term wins to create more change is:

Identify the three general types of change and describe how they differ from each other.

The advantage of _________ as a means of overcoming change is that once persuaded, people will often help with the implementation of the change.

Organization development is not at all similar to empowerment.

The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season, just like the regular retail employees do during that season. This is an example of a(n) _________ change.

Which of the following is not a targeted element of change?

When other tactics will not work or are too expensive, the best approach to overcoming resistance to change is:

Making Ob Work for Me

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiation

Decision Making and Creativity

Power, Influence, and Politics

Leadership Effectiveness

Organizational Culture, Socialization, and Mentoring

Organizational Design, Effectiveness, and Innovation

Filters

Exam 16: Managing Change and Stress

What is organization development? What is the philosophy behind OD? How does it work?

________ is a stress-reduction technique that is expensive because it requires a trained psychologist or counselor.

All stress is associated with negative emotions or outcomes.

In Lewin's model, unfreezing creates the motivation to change.

One underlying assumption of Lewin's change model is that is bound to occur with any attempt to change.

The stages of OD are, in order:

The recommended way to look at resistance to change is to view it as caused by:

"Good" stress is called:

To cognitively restructure, one can follow the ABCDE approach.

The advantage of _________ as a means of overcoming change is that it is speedy and can overcome any kind of resistance.

The step of Kotter's Eight-Step model that involves the guiding coalition using credibility from short-term wins to create more change is:

Identify the three general types of change and describe how they differ from each other.

The advantage of _________ as a means of overcoming change is that once persuaded, people will often help with the implementation of the change.

Organization development is not at all similar to empowerment.

The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season, just like the regular retail employees do during that season. This is an example of a(n) _________ change.

Which of the following is not a targeted element of change?

When other tactics will not work or are too expensive, the best approach to overcoming resistance to change is:

Making Ob Work for Me

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiation

Decision Making and Creativity

Power, Influence, and Politics

Leadership Effectiveness

Organizational Culture, Socialization, and Mentoring

Organizational Design, Effectiveness, and Innovation

Filters