Question 1

Crowdsourcing occurs when companies invite other employees to contribute to particular goals and manage that process via the Internet.

Accepted Answer

A) True 
 B)False  False

Question 2

Reports are rich in data and information, but stories are rich in emotion.

Accepted Answer

A) True 
 B)False  True

Question 3

A crucial conversation is one that is characterized by high stakes, consensus, and strong informational content.

Accepted Answer

A) True 
 B)False  False

Question 4

In regard to differences in how men and women communicate, in general:

Accepted Answer

A)  Males are expected to hide their emotions 
B)  Males are expected to communicate less aggressively 
C)  Females focus less on rapport 
D)  Females give less confirmation and support 
E)  Differences between males and females are insignificant 
A)  Males are expected to hide their emotions 
B)  Males are expected to communicate less aggressively 
C)  Females focus less on rapport 
D)  Females give less confirmation and support 
E)  Differences between males and females are insignificant

Question 5

Compared to men, women are more likely to:

Accepted Answer

A)  Share credit 
B)  Hide emotions 
C)  Communicate more aggressively 
D)  Interrupt others 
E)  See conversations as a way to maintain the upper hand 
A)  Share credit 
B)  Hide emotions 
C)  Communicate more aggressively 
D)  Interrupt others 
E)  See conversations as a way to maintain the upper hand

Question 6

Anything that interferes with the transmission and understanding of a message is known as feedback.

Accepted Answer

A) True 
 B)False

Question 7

Restricting employees' use of social media at work can lead to losses in productivity.

Accepted Answer

A) True 
 B)False

Question 8

Men tend to see conversations as negotiations in which people try to achieve and maintain the upper hand.

Accepted Answer

A) True 
 B)False

Question 9

Office locations, furnishings, and seating locations are forms of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 10

Communication begins when:

Accepted Answer

A)  A sender encodes a thought or idea 
B)  A sender chooses a medium 
C)  A sender decodes the meaning of the message 
D)  A receiver decodes the meaning of the message 
E)  The feedback loop is completed 
A)  A sender encodes a thought or idea 
B)  A sender chooses a medium 
C)  A sender decodes the meaning of the message 
D)  A receiver decodes the meaning of the message 
E)  The feedback loop is completed

Question 11

One advantage of having a face-to-face conversation is that it:

Accepted Answer

A)  Gives immediate feedback 
B)  Is the fastest way to communicate 
C)  Useful for communicating with people in other locations 
D)  Provides a written record 
E)  Creates an impersonal, formal mood 
A)  Gives immediate feedback 
B)  Is the fastest way to communicate 
C)  Useful for communicating with people in other locations 
D)  Provides a written record 
E)  Creates an impersonal, formal mood

Question 12

Linguistic style includes all but one of the following. Which one?

Accepted Answer

A)  Use of stories 
B)  Pacing and pausing 
C)  Word choice 
D)  Nonverbal behavior 
E)  Use of jokes 
A)  Use of stories 
B)  Pacing and pausing 
C)  Word choice 
D)  Nonverbal behavior 
E)  Use of jokes

Question 13

Research has demonstrated that the effect of social media on employee productivity is:

Accepted Answer

A)  It increases employee job satisfaction, performance, and creativity 
B)  It increases employee job satisfaction but decreases performance 
C)  It increases employee creativity and collaboration but decreases performance 
D)  It decreases job satisfaction but increases performance 
E)  It increases employee life-work balance but decreases performance and creativity 
A)  It increases employee job satisfaction, performance, and creativity 
B)  It increases employee job satisfaction but decreases performance 
C)  It increases employee creativity and collaboration but decreases performance 
D)  It decreases job satisfaction but increases performance 
E)  It increases employee life-work balance but decreases performance and creativity

Question 14

In the TED five-step protocol for effective presentations, TED stands for:

Accepted Answer

A)  Technology, education, delivery 
B)  Technology, education, design 
C)  Teaching, education, development 
D)  Technique, effort, delivery 
E)  Technique, education, development 
A)  Technology, education, delivery 
B)  Technology, education, design 
C)  Teaching, education, development 
D)  Technique, effort, delivery 
E)  Technique, education, development

Question 15

Effective PowerPoint presentations are characterized by using many images.

Accepted Answer

A) True 
 B)False

Question 16

The capacity of a given communication medium to convey information and promote understanding is known as media fluency.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements about linguistic style is not true?

Accepted Answer

A)  It is a set of culturally learned signals 
B)  It affects how we communicate what we mean 
C)  It involves interpreting others' meaning 
D)  It is useful for understanding differences between men and women 
E)  It is not useful for understanding differences between generations 
A)  It is a set of culturally learned signals 
B)  It affects how we communicate what we mean 
C)  It involves interpreting others' meaning 
D)  It is useful for understanding differences between men and women 
E)  It is not useful for understanding differences between generations

Question 18

__________ are time consuming, but best to use when it is difficult to meet with another person, when formality and a written record are important, and when face-to-face interaction is not necessary to enhance understanding.

Accepted Answer

A)  Phone calls 
B)  Text messages 
C)  Voice mails 
D)  Group meetings 
E)  Memos 
A)  Phone calls 
B)  Text messages 
C)  Voice mails 
D)  Group meetings 
E)  Memos

Question 19

Negative nonverbal communication skills include all but one of the following. Which one?

Accepted Answer

A)  Avoiding eye contact 
B)  Leaning forward 
C)  Speaking too fast 
D)  Speaking too slowly 
E)  Closing your eyes 
A)  Avoiding eye contact 
B)  Leaning forward 
C)  Speaking too fast 
D)  Speaking too slowly 
E)  Closing your eyes

Question 20

Communication begins when a sender selects a medium for the communication.

Accepted Answer

A) True 
 B)False

Crowdsourcing occurs when companies invite other employees to contribute to particular goals and manage that process via the Internet.

Reports are rich in data and information, but stories are rich in emotion.

A crucial conversation is one that is characterized by high stakes, consensus, and strong informational content.

In regard to differences in how men and women communicate, in general:

Compared to men, women are more likely to:

Anything that interferes with the transmission and understanding of a message is known as feedback.

Restricting employees' use of social media at work can lead to losses in productivity.

Men tend to see conversations as negotiations in which people try to achieve and maintain the upper hand.

Office locations, furnishings, and seating locations are forms of nonverbal communication.

Communication begins when:

One advantage of having a face-to-face conversation is that it:

Linguistic style includes all but one of the following. Which one?

Research has demonstrated that the effect of social media on employee productivity is:

In the TED five-step protocol for effective presentations, TED stands for:

Effective PowerPoint presentations are characterized by using many images.

The capacity of a given communication medium to convey information and promote understanding is known as media fluency.

Which of the following statements about linguistic style is not true?

__________ are time consuming, but best to use when it is difficult to meet with another person, when formality and a written record are important, and when face-to-face interaction is not necessary to enhance understanding.

Negative nonverbal communication skills include all but one of the following. Which one?

Communication begins when a sender selects a medium for the communication.

Making Ob Work for Me

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Managing Conflict and Negotiation

Decision Making and Creativity

Power, Influence, and Politics

Leadership Effectiveness

Organizational Culture, Socialization, and Mentoring

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters

Exam 9: Communication in the Digital Age

Crowdsourcing occurs when companies invite other employees to contribute to particular goals and manage that process via the Internet.

Reports are rich in data and information, but stories are rich in emotion.

A crucial conversation is one that is characterized by high stakes, consensus, and strong informational content.

In regard to differences in how men and women communicate, in general:

Compared to men, women are more likely to:

Anything that interferes with the transmission and understanding of a message is known as feedback.

Restricting employees' use of social media at work can lead to losses in productivity.

Men tend to see conversations as negotiations in which people try to achieve and maintain the upper hand.

Office locations, furnishings, and seating locations are forms of nonverbal communication.

Communication begins when:

One advantage of having a face-to-face conversation is that it:

Linguistic style includes all but one of the following. Which one?

Research has demonstrated that the effect of social media on employee productivity is:

In the TED five-step protocol for effective presentations, TED stands for:

Effective PowerPoint presentations are characterized by using many images.

The capacity of a given communication medium to convey information and promote understanding is known as media fluency.

Which of the following statements about linguistic style is not true?

__________ are time consuming, but best to use when it is difficult to meet with another person, when formality and a written record are important, and when face-to-face interaction is not necessary to enhance understanding.

Negative nonverbal communication skills include all but one of the following. Which one?

Communication begins when a sender selects a medium for the communication.

Making Ob Work for Me

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Managing Conflict and Negotiation

Decision Making and Creativity

Power, Influence, and Politics

Leadership Effectiveness

Organizational Culture, Socialization, and Mentoring

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters