Question 1

The final stage of the creative performance behavior process is:

Accepted Answer

A)  Problem formulation 
B)  Problem definition 
C)  Preparation/information gathering 
D)  Idea generation 
E)  Idea evaluation/validation 
A)  Problem formulation 
B)  Problem definition 
C)  Preparation/information gathering 
D)  Idea generation 
E)  Idea evaluation/validation E

Question 2

Analyze the advantages and disadvantages of group decision making. For what types of decision should group decision making be used?

Accepted Answer

The advantages to using groups include: (1) greater pool of knowledge, (2) different approaches to a problem, (3) greater commitment to a decision, (4) better understanding of decision rationale, and (5) more visible role modeling. The disadvantages to using groups include: (1) social pressure, (2) a few people dominate, (3) goal displacement, and (4) groupthink.
You should use a contingency approach in deciding whether or not to include groups in the decision-making process. If the decision occurs frequently and is of a routine nature use groups because they tend to produce more consistent decisions than do individuals. Given time constraints, let the most competent individual rather than a group, make the decision. In the face of environmental threats such as time pressure and potential serious effects of a decision, groups use less information and fewer communication channels. This increases the probability of a bad decision. With complex tasks, managers should devise mechanisms to enhance communication effectiveness. The quality of communication strongly affects a group's productivity.

Question 3

In informing a decision,

Accepted Answer

A)  Evidence forms the basis of the decision. 
B)  Evidence is one of several inputs to the decision process. 
C)  Evidence is created to support a decision using other inputs. 
D)  Evidence should not be used. 
E)  Only quantitative evidence is used. 
A)  Evidence forms the basis of the decision. 
B)  Evidence is one of several inputs to the decision process. 
C)  Evidence is created to support a decision using other inputs. 
D)  Evidence should not be used. 
E)  Only quantitative evidence is used. B

Question 4

In the confirmation bias, the decision maker tends to base decisions on information that is readily available in memory.

Accepted Answer

A) True 
 B)False

Question 5

A person with a high tolerance for ambiguity who is oriented toward task and technical concerns when making a decision has which style?

Accepted Answer

A)  Analytical 
B)  Conceptual 
C)  Directive 
D)  Behavioral 
E)  Consultative 
A)  Analytical 
B)  Conceptual 
C)  Directive 
D)  Behavioral 
E)  Consultative

Question 6

The stages of rational decision making, in order, are:

Accepted Answer

A)  Identify the problem or opportunity; generate alternative solutions; evaluate alternatives; and implement and evaluate the solution. 
B)  Generate alternative solutions; identify the problem or opportunity; evaluate alternatives; and implement and evaluate the solution. 
C)  Evaluate alternatives; identify the problem or opportunity; generate alternative solutions; and implement and evaluate the solution. 
D)  Evaluate alternatives; generate alternative solutions; identify the problem or opportunity; and implement and evaluate the solution. 
E)  Identify the problem or opportunity; evaluate alternatives; generate alternative solutions; and implement and evaluate the solutions. 
A)  Identify the problem or opportunity; generate alternative solutions; evaluate alternatives; and implement and evaluate the solution. 
B)  Generate alternative solutions; identify the problem or opportunity; evaluate alternatives; and implement and evaluate the solution. 
C)  Evaluate alternatives; identify the problem or opportunity; generate alternative solutions; and implement and evaluate the solution. 
D)  Evaluate alternatives; generate alternative solutions; identify the problem or opportunity; and implement and evaluate the solution. 
E)  Identify the problem or opportunity; evaluate alternatives; generate alternative solutions; and implement and evaluate the solutions.

Question 7

Brainsourcing is a common technique used by individuals and groups to generate potential solutions.

Accepted Answer

A) True 
 B)False

Question 8

In groupthink, the "inherent morality" symptom is likely to:

Accepted Answer

A)  Breed excessive optimism 
B)  Cause groups to underestimate opponents 
C)  Cause groups to interpret silence as assent 
D)  Question loyalty of dissenters 
E)  Cause the group to ignore ethical considerations 
A)  Breed excessive optimism 
B)  Cause groups to underestimate opponents 
C)  Cause groups to interpret silence as assent 
D)  Question loyalty of dissenters 
E)  Cause the group to ignore ethical considerations

Question 9

The dimensions that compose a person's decision-making style are:

Accepted Answer

A)  Extraversion and agreeableness 
B)  Value orientation and tolerance for ambiguity 
C)  Locus of control and conscientiousness 
D)  Emotionality and individualism 
E)  Intuition and emotional intelligence 
A)  Extraversion and agreeableness 
B)  Value orientation and tolerance for ambiguity 
C)  Locus of control and conscientiousness 
D)  Emotionality and individualism 
E)  Intuition and emotional intelligence

Question 10

Creativity involves a convergence between tacit and explicit knowledge.

Accepted Answer

A) True 
 B)False

Question 11

In evaluating alternatives and selecting a solution, managers should evaluate the legality and efficiency of potential solutions and conduct a cost-benefit analysis.

Accepted Answer

A) True 
 B)False

Question 12

In the _________ bias, a decision maker tends to stick to an ineffective course of action when it is unlikely that the bad situation can be reversed.

Accepted Answer

A)  Confirmation 
B)  Availability 
C)  Escalation of commitment 
D)  Overconfidence 
E)  Framing 
A)  Confirmation 
B)  Availability 
C)  Escalation of commitment 
D)  Overconfidence 
E)  Framing

Question 13

People with a low tolerance for ambiguity thrive in uncertain situations.

Accepted Answer

A) True 
 B)False

Question 14

__________ and ________ drive creative performance behaviors.

Accepted Answer

A)  Task; person focus 
B)  Tolerance for ambiguity; locus of control 
C)  Heuristics; biases 
D)  Alternatives; solutions 
E)  Person factors; environmental characteristics 
A)  Task; person focus 
B)  Tolerance for ambiguity; locus of control 
C)  Heuristics; biases 
D)  Alternatives; solutions 
E)  Person factors; environmental characteristics

Question 15

In what types of situations should a manager use rational and nonrational models of decision making? Explain.

Accepted Answer

Integrate rational and nonrational model

Question 16

Information that can easily be put into words is known as:

Accepted Answer

A)  Holistic 
B)  Bounded 
C)  Explicit knowledge 
D)  Normative 
E)  Heuristic 
A)  Holistic 
B)  Bounded 
C)  Explicit knowledge 
D)  Normative 
E)  Heuristic

Question 17

The rational model of decision making explains how managers should make decisions.

Accepted Answer

A) True 
 B)False

Question 18

People with a directive style have a low tolerance for ambiguity and are oriented toward people and social concerns.

Accepted Answer

A) True 
 B)False

Question 19

When Roger comes to work in the morning, the first thing he does is head to the employee lounge where he grabs a cup of coffee and talks to coworkers for several minutes. This implies that he probably has a:

Accepted Answer

A)  Low tolerance for ambiguity 
B)  High tolerance for ambiguity 
C)  Task orientation 
D)  Low need for structure 
E)  Social orientation 
A)  Low tolerance for ambiguity 
B)  High tolerance for ambiguity 
C)  Task orientation 
D)  Low need for structure 
E)  Social orientation

Question 20

The tendency to experience groupthink decreases as a group becomes more cohesive.

Accepted Answer

A) True 
 B)False

The final stage of the creative performance behavior process is:

Analyze the advantages and disadvantages of group decision making. For what types of decision should group decision making be used?

In informing a decision,

In the confirmation bias, the decision maker tends to base decisions on information that is readily available in memory.

A person with a high tolerance for ambiguity who is oriented toward task and technical concerns when making a decision has which style?

The stages of rational decision making, in order, are:

Brainsourcing is a common technique used by individuals and groups to generate potential solutions.

In groupthink, the "inherent morality" symptom is likely to:

The dimensions that compose a person's decision-making style are:

Creativity involves a convergence between tacit and explicit knowledge.

In evaluating alternatives and selecting a solution, managers should evaluate the legality and efficiency of potential solutions and conduct a cost-benefit analysis.

In the _________ bias, a decision maker tends to stick to an ineffective course of action when it is unlikely that the bad situation can be reversed.

People with a low tolerance for ambiguity thrive in uncertain situations.

__ and drive creative performance behaviors.

In what types of situations should a manager use rational and nonrational models of decision making? Explain.

Information that can easily be put into words is known as:

The rational model of decision making explains how managers should make decisions.

People with a directive style have a low tolerance for ambiguity and are oriented toward people and social concerns.

When Roger comes to work in the morning, the first thing he does is head to the employee lounge where he grabs a cup of coffee and talks to coworkers for several minutes. This implies that he probably has a:

The tendency to experience groupthink decreases as a group becomes more cohesive.

Making Ob Work for Me

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiation

Power, Influence, and Politics

Leadership Effectiveness

Organizational Culture, Socialization, and Mentoring

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters

Exam 11: Decision Making and Creativity

The final stage of the creative performance behavior process is:

Analyze the advantages and disadvantages of group decision making. For what types of decision should group decision making be used?

In informing a decision,

In the confirmation bias, the decision maker tends to base decisions on information that is readily available in memory.

A person with a high tolerance for ambiguity who is oriented toward task and technical concerns when making a decision has which style?

The stages of rational decision making, in order, are:

Brainsourcing is a common technique used by individuals and groups to generate potential solutions.

In groupthink, the "inherent morality" symptom is likely to:

The dimensions that compose a person's decision-making style are:

Creativity involves a convergence between tacit and explicit knowledge.

In evaluating alternatives and selecting a solution, managers should evaluate the legality and efficiency of potential solutions and conduct a cost-benefit analysis.

In the _________ bias, a decision maker tends to stick to an ineffective course of action when it is unlikely that the bad situation can be reversed.

People with a low tolerance for ambiguity thrive in uncertain situations.

__________ and ________ drive creative performance behaviors.

In what types of situations should a manager use rational and nonrational models of decision making? Explain.

Information that can easily be put into words is known as:

The rational model of decision making explains how managers should make decisions.

People with a directive style have a low tolerance for ambiguity and are oriented toward people and social concerns.

When Roger comes to work in the morning, the first thing he does is head to the employee lounge where he grabs a cup of coffee and talks to coworkers for several minutes. This implies that he probably has a:

The tendency to experience groupthink decreases as a group becomes more cohesive.

Making Ob Work for Me

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiation

Power, Influence, and Politics

Leadership Effectiveness

Organizational Culture, Socialization, and Mentoring

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters

__ and drive creative performance behaviors.