Question 1

A stereotype occurs when assumptions are made about others on the basis of their membership in a social group.

Accepted Answer

A) True 
 B)False

Question 2

The workers at Snack Time are always on their feet and do not take extra long breaks because their supervisor Mr.Dan pays surprise visits to the production department.This practice helps the firm exceed performance targets.Mr.Dan practices which of the following reinforcement schedules?

Accepted Answer

A) Variable ratio schedule 
B) Fixed interval schedule 
C) Continuous schedule 
D) Variable interval schedule 
E) Fixed ratio schedule 
A) Variable ratio schedule 
B) Fixed interval schedule 
C) Continuous schedule 
D) Variable interval schedule 
E) Fixed ratio schedule

Question 3

_____ theory argues that people in organizations have the ability to learn through the observation of others.

Accepted Answer

A) Social learning 
B) Learning life cycle 
C) Bounded rationality 
D) Social identity 
E) Attribution 
A) Social learning 
B) Learning life cycle 
C) Bounded rationality 
D) Social identity 
E) Attribution

Question 4

Organizations use four specific consequences to modify employee behavior.They are known as the:

Accepted Answer

A) attribution biases. 
B) communities of practice. 
C) contingencies of reinforcement. 
D) climates of transfer. 
E) heuristics. 
A) attribution biases. 
B) communities of practice. 
C) contingencies of reinforcement. 
D) climates of transfer. 
E) heuristics.

Question 5

For positive reinforcement to be successful,an employee needs to see a direct link between his or her behavior and the desired outcome.

Accepted Answer

A) True 
 B)False

Question 6

The tendency for people to base their judgments on information that is easier to recall refers to the:

Accepted Answer

A) availability bias. 
B) bandwagon effect. 
C) self-fulfilling prophecy. 
D) projection bias. 
E) environmental bias. 
A) availability bias. 
B) bandwagon effect. 
C) self-fulfilling prophecy. 
D) projection bias. 
E) environmental bias.

Question 7

A new,complex,and unrecognized situation calls for:

Accepted Answer

A) structured decisions. 
B) external decisions. 
C) direct decisions. 
D) nonprogrammed decisions. 
E) irrational decisions. 
A) structured decisions. 
B) external decisions. 
C) direct decisions. 
D) nonprogrammed decisions. 
E) irrational decisions.

Question 8

At a World Issues Conference,all the participants were asked to develop responses to two case situations.People split themselves up into teams based on their occupations.Which of the following helps to explain why the participants acted this way?

Accepted Answer

A) Self-fulfilling prophecy 
B) Bandwagon effect 
C) Social identity theory 
D) Projection bias 
E) Collective perception 
A) Self-fulfilling prophecy 
B) Bandwagon effect 
C) Social identity theory 
D) Projection bias 
E) Collective perception

Question 9

A student does his homework and assignments just to avoid being yelled at by the professor.Examine the form of reinforcement used in this situation.

Accepted Answer

The given situation is an example of neg

Question 10

Because of their tacit knowledge,experts sometimes cannot put into words why they know that a problem exists,why a solution will work,or how they accomplished a task.

Accepted Answer

A) True 
 B)False

Question 11

Projection bias causes problems in decision making because it limits our ability to develop appropriate criteria for a decision and evaluate decisions carefully.

Accepted Answer

A) True 
 B)False

Question 12

_____ is the process of selecting,organizing,storing,and retrieving information about the environment.

Accepted Answer

A) Perception 
B) Reinforcement 
C) Heuristic 
D) Stereotyping 
E) Attribution 
A) Perception 
B) Reinforcement 
C) Heuristic 
D) Stereotyping 
E) Attribution

Question 13

In general,_____ and _____ should be the most common forms of reinforcement used by managers to create learning among their employees.

Accepted Answer

A) punishment; extinction 
B) negative reinforcement; extinction 
C) punishment; negative reinforcement 
D) positive reinforcement; negative reinforcement 
E) positive reinforcement; extinction 
A) punishment; extinction 
B) negative reinforcement; extinction 
C) punishment; negative reinforcement 
D) positive reinforcement; negative reinforcement 
E) positive reinforcement; extinction

Question 14

Explain the two methods that employees can use to make decisions.

Accepted Answer

The two methods that employees can use t

Question 15

A(n)_____ occurs when assumptions are made about others on the basis of their membership in a social group.

Accepted Answer

A) availability bias 
B) bandwagon effect 
C) self-efficacy 
D) projection bias 
E) stereotype 
A) availability bias 
B) bandwagon effect 
C) self-efficacy 
D) projection bias 
E) stereotype

Question 16

The rational decision-making model offers a step-by-step approach to making decisions that maximize outcomes by examining all available alternatives.

Accepted Answer

A) True 
 B)False

Question 17

Decision making reflects relatively permanent changes in an employee's knowledge or skills that result from experience.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a characteristic of tacit knowledge?

Accepted Answer

A) Transferability through written communication 
B) Existence as general information 
C) Ability to be learned through books 
D) High personal nature 
E) Existence as conscious and accessible information 
A) Transferability through written communication 
B) Existence as general information 
C) Ability to be learned through books 
D) High personal nature 
E) Existence as conscious and accessible information

Question 19

Albert is the manager of a large retail store.He has the authority to appoint employees in the store.The store does not have a specialized human resource executive and Albert himself conducts selection interviews.Albert has not received any training on selection and recruitment.This often leads to selection errors.

Accepted Answer

A) availability bias 
B) bandwagon effect 
C) self-fulfilling prophecy 
D) projection bias 
E) social identification 
A) availability bias 
B) bandwagon effect 
C) self-fulfilling prophecy 
D) projection bias 
E) social identification

Question 20

Research shows that the differences between experts and novices are almost always a function of:

Accepted Answer

A) intelligence. 
B) consensus. 
C) heuristic. 
D) personality. 
E) learning. 
A) intelligence. 
B) consensus. 
C) heuristic. 
D) personality. 
E) learning.

A stereotype occurs when assumptions are made about others on the basis of their membership in a social group.

The workers at Snack Time are always on their feet and do not take extra long breaks because their supervisor Mr.Dan pays surprise visits to the production department.This practice helps the firm exceed performance targets.Mr.Dan practices which of the following reinforcement schedules?

_____ theory argues that people in organizations have the ability to learn through the observation of others.

Organizations use four specific consequences to modify employee behavior.They are known as the:

For positive reinforcement to be successful,an employee needs to see a direct link between his or her behavior and the desired outcome.

The tendency for people to base their judgments on information that is easier to recall refers to the:

A new,complex,and unrecognized situation calls for:

At a World Issues Conference,all the participants were asked to develop responses to two case situations.People split themselves up into teams based on their occupations.Which of the following helps to explain why the participants acted this way?

A student does his homework and assignments just to avoid being yelled at by the professor.Examine the form of reinforcement used in this situation.

Because of their tacit knowledge,experts sometimes cannot put into words why they know that a problem exists,why a solution will work,or how they accomplished a task.

Projection bias causes problems in decision making because it limits our ability to develop appropriate criteria for a decision and evaluate decisions carefully.

_____ is the process of selecting,organizing,storing,and retrieving information about the environment.

In general,_ and _ should be the most common forms of reinforcement used by managers to create learning among their employees.

Explain the two methods that employees can use to make decisions.

A(n)_____ occurs when assumptions are made about others on the basis of their membership in a social group.

The rational decision-making model offers a step-by-step approach to making decisions that maximize outcomes by examining all available alternatives.

Decision making reflects relatively permanent changes in an employee's knowledge or skills that result from experience.

Which of the following is a characteristic of tacit knowledge?

Research shows that the differences between experts and novices are almost always a function of:

What Is Organizational Behavior

Job Performance

Organizational Commitment

Job Satisfaction

Stress

Motivation

Trust, Justice, and Ethics

Personality and Cultural Values

Ability

Teams: Characteristics and Diversity

Teams: Processes and Communication

Leadership: Power and Negotiation

Leadership: Styles and Behaviors

Organizational Structure

Organizational Culture

Filters

Exam 8: Learning and Decision Making

A stereotype occurs when assumptions are made about others on the basis of their membership in a social group.

The workers at Snack Time are always on their feet and do not take extra long breaks because their supervisor Mr.Dan pays surprise visits to the production department.This practice helps the firm exceed performance targets.Mr.Dan practices which of the following reinforcement schedules?

_____ theory argues that people in organizations have the ability to learn through the observation of others.

Organizations use four specific consequences to modify employee behavior.They are known as the:

For positive reinforcement to be successful,an employee needs to see a direct link between his or her behavior and the desired outcome.

The tendency for people to base their judgments on information that is easier to recall refers to the:

A new,complex,and unrecognized situation calls for:

At a World Issues Conference,all the participants were asked to develop responses to two case situations.People split themselves up into teams based on their occupations.Which of the following helps to explain why the participants acted this way?

A student does his homework and assignments just to avoid being yelled at by the professor.Examine the form of reinforcement used in this situation.

Because of their tacit knowledge,experts sometimes cannot put into words why they know that a problem exists,why a solution will work,or how they accomplished a task.

Projection bias causes problems in decision making because it limits our ability to develop appropriate criteria for a decision and evaluate decisions carefully.

_____ is the process of selecting,organizing,storing,and retrieving information about the environment.

In general,_____ and _____ should be the most common forms of reinforcement used by managers to create learning among their employees.

Explain the two methods that employees can use to make decisions.

A(n)_____ occurs when assumptions are made about others on the basis of their membership in a social group.

The rational decision-making model offers a step-by-step approach to making decisions that maximize outcomes by examining all available alternatives.

Decision making reflects relatively permanent changes in an employee's knowledge or skills that result from experience.

Which of the following is a characteristic of tacit knowledge?

Research shows that the differences between experts and novices are almost always a function of:

What Is Organizational Behavior

Job Performance

Organizational Commitment

Job Satisfaction

Stress

Motivation

Trust, Justice, and Ethics

Personality and Cultural Values

Ability

Teams: Characteristics and Diversity

Teams: Processes and Communication

Leadership: Power and Negotiation

Leadership: Styles and Behaviors

Organizational Structure

Organizational Culture

Filters

In general,_ and _ should be the most common forms of reinforcement used by managers to create learning among their employees.