Exam 8: Learning and Decision Making

Organizations impart certain types of knowledge to employees through formal training whereas some forms of information cannot be communicated through such trainings.Identify and compare the two types of knowledge these information represent.

_____ occurs when an unwanted outcome is removed following a desired behavior.

Which of the following is the first step in the behavior modeling process?

Which two contingencies of reinforcement are designed to decrease undesired behaviors?

Escalation of commitment refers to the decision to continue to follow a failing course of action.

United Motors is facing shortage of funds and has decided to implement the piece-rate system of payment.This way the workers who perform better will get higher wages and it would not be a huge burden on the company's bank account.Which of the following methods of reinforcement schedules has United Motors implemented?

A slot machine is an example of a _____ reinforcement schedule.

Albert is the manager of a large retail store.He has the authority to appoint employees in the store.The store does not have a specialized human resource executive and Albert himself conducts selection interviews.Albert has not received any training on selection and recruitment.This often leads to selection errors.

Which of these occurs when an unwanted outcome follows an unwanted behavior?

Framing is the tendency to judge things erroneously based on a reference that is near to them.

Explicit knowledge is what employees can typically learn only through experience.

Learning is moderately correlated with task performance.

Lucy just moved to New York on a job assignment.Lucy got herself a map of the city and various other guides on restaurants,fitness centers,libraries,and theaters.Lucy learns about New York by studying these materials.Lucy acquires _____ knowledge by learning this way.

Tacit knowledge is the kind of information that can be easily communicated during training sessions or using written manuals.

A salaried paycheck is an example of _____ reinforcement schedule whereas piece-rate pay is an example of _____ reinforcement schedule.

Discuss the steps an organization can take to foster learning.Provide an example of each.

The notion that decision makers simply do not have the ability or resources to process all available information and alternatives to make an optimal decision refers to:

Learning has a weak positive effect on commitment.

_____ are simple,efficient,rules of thumb that allow us to make decisions more easily.

Define the term heuristic.