Question 1

Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.

Accepted Answer

A) True 
 B)False  False

Question 2

Operations and supply chain strategy are not important issues to investors who tend to focus on growth,dividends and earnings per share.

Accepted Answer

A) True 
 B)False  False

Question 3

The Goods-Services Continuum consists of which set of the following categories?

Accepted Answer

A)  No goods,some goods,even mix,some service,no service 
B)  Pure goods,core goods,core services,pure services 
C)  No service,some service,good service,excellent service 
D)  Self-service,help desk service,face-to-face service,service-with-a-simle 
E)  None of the above 
A)  No goods,some goods,even mix,some service,no service 
B)  Pure goods,core goods,core services,pure services 
C)  No service,some service,good service,excellent service 
D)  Self-service,help desk service,face-to-face service,service-with-a-simle 
E)  None of the above B

Question 4

It is critical that a sustainable strategy meet the needs of shareholders and employees.It is also highly desirable that it preserves the environment.

Accepted Answer

A) True 
 B)False

Question 5

Sustainability is the ability to maintain profits in a system.

Accepted Answer

A) True 
 B)False

Question 6

The central idea of supply chain management is to apply a total system approach to managing the flow of information,materials,and services from raw material suppliers through factories and warehouses to the end customer.

Accepted Answer

A) True 
 B)False

Question 7

Operations and supply chain processes can be conveniently categorized as planning,sourcing,making,and delivering.

Accepted Answer

A) True 
 B)False

Question 8

The "triple bottom line" relates to the economic,employee,and environmental impact of a firm's strategy.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following are defined as core goods?

Accepted Answer

A)  Chemicals 
B)  Airlines 
C)  Data storage systems 
D)  Hotels 
E)  None of the above 
A)  Chemicals 
B)  Airlines 
C)  Data storage systems 
D)  Hotels 
E)  None of the above

Question 10

Science Management and Engineering aims to apply the latest concepts in information technology to continue to improve service productivity of technology-based organizations.

Accepted Answer

A) True 
 B)False

Question 11

"Product-service bundling" refers to a company building service activities into its product offerings for its customers.

Accepted Answer

A) True 
 B)False

Question 12

List five OSCM job titles.
1.___________________
2.___________________
3.___________________
4.___________________
5.___________________

Accepted Answer

Any five from the list on page

Question 13

The supply network as can be thought of as a pipeline through which cash,material and information flows.

Accepted Answer

A) True 
 B)False

Question 14

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.

Accepted Answer

A) True 
 B)False

Question 15

The ability to maintain balance in a system is referred to as _______________.

Accepted Answer

Sustainability
Expla

Question 16

Automobiles and appliances are classified as "pure goods."

Accepted Answer

A) True 
 B)False

Question 17

Services are intangible processes that cannot be weighed or measured.

Accepted Answer

A) True 
 B)False

Question 18

One of the "package of features" that make up a service is:

Accepted Answer

A)  Appearance 
B)  Facilitating goods 
C)  Packaging 
D)  Cost 
E)  Implied use 
A)  Appearance 
B)  Facilitating goods 
C)  Packaging 
D)  Cost 
E)  Implied use

Question 19

The term "value" refers to the relationship between quality and the price paid by the consumer.

Accepted Answer

A) True 
 B)False

Question 20

Operations and supply chain management is defined as the design,operation,and improvement of the systems that create and deliver the firm's primary products and services.

Accepted Answer

A) True 
 B)False

Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.

Operations and supply chain strategy are not important issues to investors who tend to focus on growth,dividends and earnings per share.

The Goods-Services Continuum consists of which set of the following categories?

It is critical that a sustainable strategy meet the needs of shareholders and employees.It is also highly desirable that it preserves the environment.

Sustainability is the ability to maintain profits in a system.

The central idea of supply chain management is to apply a total system approach to managing the flow of information,materials,and services from raw material suppliers through factories and warehouses to the end customer.

Operations and supply chain processes can be conveniently categorized as planning,sourcing,making,and delivering.

The "triple bottom line" relates to the economic,employee,and environmental impact of a firm's strategy.

Which of the following are defined as core goods?

Science Management and Engineering aims to apply the latest concepts in information technology to continue to improve service productivity of technology-based organizations.

"Product-service bundling" refers to a company building service activities into its product offerings for its customers.

List five OSCM job titles. 1._________ 2._ 3._ 4._ 5.___________

The supply network as can be thought of as a pipeline through which cash,material and information flows.

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.

The ability to maintain balance in a system is referred to as _______________.

Automobiles and appliances are classified as "pure goods."

Services are intangible processes that cannot be weighed or measured.

One of the "package of features" that make up a service is:

The term "value" refers to the relationship between quality and the price paid by the consumer.

Operations and supply chain management is defined as the design,operation,and improvement of the systems that create and deliver the firm's primary products and services.

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing and Service Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Quality Management and Six Sigma

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters

Exam 1: Operations and Supply Chain Management

Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.

Operations and supply chain strategy are not important issues to investors who tend to focus on growth,dividends and earnings per share.

The Goods-Services Continuum consists of which set of the following categories?

It is critical that a sustainable strategy meet the needs of shareholders and employees.It is also highly desirable that it preserves the environment.

Sustainability is the ability to maintain profits in a system.

The central idea of supply chain management is to apply a total system approach to managing the flow of information,materials,and services from raw material suppliers through factories and warehouses to the end customer.

Operations and supply chain processes can be conveniently categorized as planning,sourcing,making,and delivering.

The "triple bottom line" relates to the economic,employee,and environmental impact of a firm's strategy.

Which of the following are defined as core goods?

Science Management and Engineering aims to apply the latest concepts in information technology to continue to improve service productivity of technology-based organizations.

"Product-service bundling" refers to a company building service activities into its product offerings for its customers.

List five OSCM job titles. 1.___________________ 2.___________________ 3.___________________ 4.___________________ 5.___________________

The supply network as can be thought of as a pipeline through which cash,material and information flows.

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.

The ability to maintain balance in a system is referred to as _______________.

Automobiles and appliances are classified as "pure goods."

Services are intangible processes that cannot be weighed or measured.

One of the "package of features" that make up a service is:

The term "value" refers to the relationship between quality and the price paid by the consumer.

Operations and supply chain management is defined as the design,operation,and improvement of the systems that create and deliver the firm's primary products and services.

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing and Service Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Quality Management and Six Sigma

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters

List five OSCM job titles. 1._________ 2._ 3._ 4._ 5.___________