Exam 7: Service Processes

Machine breakdown and repair in a twelve machine factory having three repair mechanics would develop which type of queuing system line structure concerning machine breakdowns?

In the service-system design matrix,a face-to-face loose specs service encounter is expected to have which of the following?

Which of the following are alternative possible service encounters included in the Service-System Design Matrix?

The customer arrivals in a queuing system come almost exclusively from infinite populations.

In essence,a queuing system includes several major components.Which of the following is not one of them?

A constant arrival rate is more common in productive systems than a variable arrival rate.

Best customer last is a queue discipline discussed in the textbook.

Buying food at a large food store with multiple checkout counters features which type of queuing system line structure?

Which following queue discipline is discussed in the textbook?

Which of the following is not a suggestion for managing queues presented in the textbook?

An important aspect of service products is that they cannot be inventoried.

A department of 25 machines is kept running by three operators who respond to randomly occurring equipment problems.An analyst who wanted to know how much production was being lost by machines waiting for service could use queuing theory analysis to find out.

In the service-system design matrix,what kind of production efficiency is expected from a service encounter designed to be "face-to-face loose specs?" ______________________________________

The demand on a hospital's emergency medical services is considered a controllable arrival pattern of the calling population.

Poka-Yoke is roughly translated from Japanese as "Quality Management."

For an infinite queuing situation,if the arrival rate for loading trucks is 5 trucks per hour,what is the mean time between arrivals?

Because little or no inventory is carried in a service operation,it is easy to separate the operations management functions from marketing in services.

A tellers' window in a bank is an example of a single channel,multiphase queuing system.

A car wash is an example of a single channel,multiphase queuing system.

In infinite queuing theory,the average waiting time in line is denoted by what symbol? _________________________