Question 1

An opportunity flow diagram is a time sequenced chart showing plotted values measuring the flow of end product or components.

Accepted Answer

A) True 
 B)False  False

Question 2

Which of the following is an analytical tool used in six-sigma quality improvement programs?

Accepted Answer

A)  Leadership 
B)  Pareto Charts 
C)  Management by fact 
D)  Continuous improvement 
E)  Kaizen 
A)  Leadership 
B)  Pareto Charts 
C)  Management by fact 
D)  Continuous improvement 
E)  Kaizen B

Question 3

With which of the following should we use an "X-bar" chart based on sample means to monitor process quality?

Accepted Answer

A)  Grades in a freshman "pass/fail" course 
B)  Tire pressures in an auto assembly plant 
C)  Vehicles passing emissions inspection 
D)  Computer software errors 
E)  Number of units with missing operations 
A)  Grades in a freshman "pass/fail" course 
B)  Tire pressures in an auto assembly plant 
C)  Vehicles passing emissions inspection 
D)  Computer software errors 
E)  Number of units with missing operations B

Question 4

The term CTQ is used in the "Define (D)" portion of the DMAIC methodology.

Accepted Answer

A) True 
 B)False

Question 5

A flow chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A)  Define 
B)  Measure 
C)  Analyze 
D)  Improve 
E)  Control 
A)  Define 
B)  Measure 
C)  Analyze 
D)  Improve 
E)  Control

Question 6

LTPD in acceptance sampling stands for "lot tolerance for parts defective."

Accepted Answer

A) True 
 B)False

Question 7

AQL stands for accepting questionable lots in production quality management.

Accepted Answer

A) True 
 B)False

Question 8

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products.For instance,certain luxury sedans are said to be of "higher quality" than some low-priced sub-compact automobiles.

Accepted Answer

A) True 
 B)False

Question 9

You want to determine the upper control line for a "p" chart for quality control purposes.You take several samples of a size of 100 items in your production process.From the samples you determine the fraction defective is 0.05 and the standard deviation is 0.01.If the desired confidence level is 99.7 percent,which of the following is the resulting UCL value for the line?

Accepted Answer

A)  0.39 
B)  0.08 
C)  0.06 
D)  0.05 
E)  None of the above 
A)  0.39 
B)  0.08 
C)  0.06 
D)  0.05 
E)  None of the above

Question 10

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving)those specifications.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following are eligible companies to be considered for the Baldrige award?

Accepted Answer

A)  Auditing firms 
B)  Offshore suppliers to U.S.companies 
C)  Firms operating only outside the U.S. 
D)  State Government agencies 
E)  None of the above 
A)  Auditing firms 
B)  Offshore suppliers to U.S.companies 
C)  Firms operating only outside the U.S. 
D)  State Government agencies 
E)  None of the above

Question 12

The International Organization for Standardization (ISO)is a specialized international agency recognized by affiliates in more than 160 countries.

Accepted Answer

A) True 
 B)False

Question 13

While small business organizations can seek to achieve the Baldrige National Quality Award,hospitals cannot.

Accepted Answer

A) True 
 B)False

Question 14

The capability index (Cpk)calculates the percentage of items being produced within specifications.

Accepted Answer

A) True 
 B)False

Question 15

The producer's risk associated with rejecting a high quality lot is denoted in acceptance sampling with the Greek letter beta.

Accepted Answer

A) True 
 B)False

Question 16

The dimension of design quality that concerns secondary characteristics is which of the following?

Accepted Answer

A)  Features 
B)  Serviceability 
C)  Reliability 
D)  Reputation 
E)  Perceived quality 
A)  Features 
B)  Serviceability 
C)  Reliability 
D)  Reputation 
E)  Perceived quality

Question 17

You are developing an "X-bar" chart based on sample means.You know the standard deviation of the sample means is 4,the desired confidence level is 99 percent,and the average of the sample means is 20.What is your LCL? _________________________________________

Accepted Answer

968
Explanation: Using equatio

Question 18

Philip Crosby states that the correct cost for a well-run quality management program should be under 2.5 percent of sales.

Accepted Answer

A) True 
 B)False

Question 19

You want to develop a three-sigma "R" chart.You know the average range is 12 based on several samples of size 6.Which of the following is the resulting LCL?

Accepted Answer

A)  20.0 
B)  18.3 
C)  7.02 
D)  5.6 
E)  0.0 
A)  20.0 
B)  18.3 
C)  7.02 
D)  5.6 
E)  0.0

Question 20

It is impossible to have zero variability in production processes.

Accepted Answer

A) True 
 B)False

An opportunity flow diagram is a time sequenced chart showing plotted values measuring the flow of end product or components.

Which of the following is an analytical tool used in six-sigma quality improvement programs?

With which of the following should we use an "X-bar" chart based on sample means to monitor process quality?

The term CTQ is used in the "Define (D)" portion of the DMAIC methodology.

A flow chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

LTPD in acceptance sampling stands for "lot tolerance for parts defective."

AQL stands for accepting questionable lots in production quality management.

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products.For instance,certain luxury sedans are said to be of "higher quality" than some low-priced sub-compact automobiles.

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving)those specifications.

Which of the following are eligible companies to be considered for the Baldrige award?

The International Organization for Standardization (ISO)is a specialized international agency recognized by affiliates in more than 160 countries.

While small business organizations can seek to achieve the Baldrige National Quality Award,hospitals cannot.

The capability index (Cpk)calculates the percentage of items being produced within specifications.

The producer's risk associated with rejecting a high quality lot is denoted in acceptance sampling with the Greek letter beta.

The dimension of design quality that concerns secondary characteristics is which of the following?

You are developing an "X-bar" chart based on sample means.You know the standard deviation of the sample means is 4,the desired confidence level is 99 percent,and the average of the sample means is 20.What is your LCL? _________________________________________

Philip Crosby states that the correct cost for a well-run quality management program should be under 2.5 percent of sales.

You want to develop a three-sigma "R" chart.You know the average range is 12 based on several samples of size 6.Which of the following is the resulting LCL?

It is impossible to have zero variability in production processes.

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing and Service Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters

Exam 10: Quality Management and Six Sigma

An opportunity flow diagram is a time sequenced chart showing plotted values measuring the flow of end product or components.

Which of the following is an analytical tool used in six-sigma quality improvement programs?

With which of the following should we use an "X-bar" chart based on sample means to monitor process quality?

The term CTQ is used in the "Define (D)" portion of the DMAIC methodology.

A flow chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

LTPD in acceptance sampling stands for "lot tolerance for parts defective."

AQL stands for accepting questionable lots in production quality management.

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products.For instance,certain luxury sedans are said to be of "higher quality" than some low-priced sub-compact automobiles.

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving)those specifications.

Which of the following are eligible companies to be considered for the Baldrige award?

The International Organization for Standardization (ISO)is a specialized international agency recognized by affiliates in more than 160 countries.

While small business organizations can seek to achieve the Baldrige National Quality Award,hospitals cannot.

The capability index (Cpk)calculates the percentage of items being produced within specifications.

The producer's risk associated with rejecting a high quality lot is denoted in acceptance sampling with the Greek letter beta.

The dimension of design quality that concerns secondary characteristics is which of the following?

You are developing an "X-bar" chart based on sample means.You know the standard deviation of the sample means is 4,the desired confidence level is 99 percent,and the average of the sample means is 20.What is your LCL? _________________________________________

Philip Crosby states that the correct cost for a well-run quality management program should be under 2.5 percent of sales.

You want to develop a three-sigma "R" chart.You know the average range is 12 based on several samples of size 6.Which of the following is the resulting LCL?

It is impossible to have zero variability in production processes.

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing and Service Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters