Exam 10: Managing Conflict and Negotiations

Dr.Hamrick is hired by the ABC Company to hear cases involving grievances of employees of the company.Sometimes evidence is presented and witnesses are called,and decisions are always based on legal merits,and his decisions are binding.This is an example of

Meryl wants to buy a used car,and she can spend $4 ,000.She meets up with Sandy who wants $4,750 for her 2008 Toyota.Meryl can't go any higher.This is an example of _________ negotiation.

Carol and Dee have never gotten along.Carol feels that Dee acts superior,while Dee believes that Carol just tries to please everyone.This is ________ conflict,which is defined as interpersonal opposition based on individual dislike or disagreement.

Which of the following statements about conflict handling styles is ?

Sanjay promotes the benefits of little or no conflict within an organization.This,he states,leads to greater productivity.Is this analysis correct?

Which of the following statements about incivility at work is ?

Taylor is creating a presentation on effective conflict management.Create notes for a series of slides that will identify and briefly discuss the desired outcomes of effective conflict management.

_______ is an alternative dispute resolution technique in which a neutral third party informally acts as a communication conduit between the disputing parties.

Laura is hired as a copyeditor for a journal.Seven other employees worked on this team editing this journal,including a senior editor named Tim.Laura had worked there for about a month when she and her fellow co-workers went for happy-hour after work.Everybody had a great time and had consumed a fair amount of alcohol.When everybody was leaving the bar to head home,Tim,who had been secretly attracted to Laura since she started work at the journal,hailed a cab and offered to share the ride with Laura.Laura accepted the offer.Once she was inside the cab,Tim started to make advances toward her.Laura pushed him away. The next day,Laura came to work feeling nervous.How would she deal with Tim? She was still new and didn't want to "rock the boat." Meanwhile,Tim came in and acted as if nothing had happened.However,Laura could see him looking at her frequently during the day. What are Laura's options?

Most people,when talking about conflict,immediately assume that it is a problem that needs to be "fixed." Is that ? Is conflict always bad for organizations? Define the types of conflict and provide examples of each situation.

What is programmed conflict? What are the two ways of producing programmed conflict? Describe each.

The Ethics Review Board at XYZ College is composed of students who were elected by the student body.When a student is charged with an ethics violation,the board meets to hear both sides of the dispute in a confidential meeting.Their decisions are not binding on the parties,according to college policies.They are acting as

Dr.Watson,dean of students at ABC University,has been assigned the task of working with faculty and students when they have disputes about course grades.During these discussions,he attempts to help the parties arrange a solution but he has no formal authority to impose one.He is most likely a(n)

In ________,the negotiating parties cooperatively develop multiple-deal packages while building a productive long-term relationship.

A local political group is divided on how to present their candidate.The debate is getting heated.Finally,the head of the group focuses the team on defending their idea based on facts,rather than personal preference.This is an example of ______ conflict.

The two basic types of negotiation are

Ashley finds herself waking up at night frequently thinking about a report she must present to the vice presidents of her firm at the end of the month.She is experiencing social work-family conflict.

Which of the following tips should be used by managers to reduce personality conflict?

Identifying and modeling appropriate ways for people to interact with colleagues is a(n)________ strategy.

In negotiation,the ZOPA is the _______.Remember that nonverbal communications also help convey your emotions during negotiations.