Question 1

_________ is the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions.

Accepted Answer

A)  perceived stress 
B)  counterproductive work behavior 
C)  psychological dissonance 
D)  cognitive dissonance 
E)  affective discomfort 
A)  perceived stress 
B)  counterproductive work behavior 
C)  psychological dissonance 
D)  cognitive dissonance 
E)  affective discomfort

Question 2

According to the Ajzen model,someone's intention to engage in a particular behavior is necessarily a strong predictor of that behavior.

Accepted Answer

A) True 
 B)False

Question 3

Eleanor wants to be sure that the final team project in a senior capstone course is of top quality.Jerome,another team member,just wants to get it done quickly.Using Alzen's model,what can Eleanor do to try and encourage Jerome to work hard?

Accepted Answer

A)  Create a positive attitude. 
B)  Use emotional blackmail. 
C)  Show behavioral intent. 
D)  Express emotional dissonance. 
E)  Enforce cognitive dissonance. 
A)  Create a positive attitude. 
B)  Use emotional blackmail. 
C)  Show behavioral intent. 
D)  Express emotional dissonance. 
E)  Enforce cognitive dissonance.

Question 4

The idea of perceived organizational support is that if treated well,employees are motivated by

Accepted Answer

A)  the norm of reciprocity. 
B)  cognitive dissonance. 
C)  met expectations. 
D)  the psychological contract. 
E)  dispositional factors. 
A)  the norm of reciprocity. 
B)  cognitive dissonance. 
C)  met expectations. 
D)  the psychological contract. 
E)  dispositional factors.

Question 5

Managers should attempt to reduce the negative effects of stress by improving job satisfaction and by encouraging employees to take work home.

Accepted Answer

A) True 
 B)False

Question 6

Juliet often takes office supplies home for her personal use.This is an example of

Accepted Answer

A) OC 
B) COW. 
C) CW 
D) POS. 
E) EEG. 
A) OC 
B) COW. 
C) CW 
D) POS. 
E) EEG.

Question 7

Janice creates advertising slogans for the advertising firm that employs her.She works with beliefs,perceptions,and informal obligations about what she is entitled to receive in return for what she provides to the organization.A(n)________ represents Janice's beliefs.

Accepted Answer

A)  high level of emotional labor 
B)  employment contract 
C)  high normative commitment 
D)  high affective commitment 
E)  psychological contract 
A)  high level of emotional labor 
B)  employment contract 
C)  high normative commitment 
D)  high affective commitment 
E)  psychological contract

Question 8

Berto manages a staff of 10 at a local restaurant.Based on customer satisfaction surveys and YELP reviews,he knows that some of his staff are not providing adequate customer service.Berto lost his summer help and is already short-staffed.He is torn between finding enough qualified servers and meeting customer expectations.
Under what circumstances is organizational turnover good or bad?

Accepted Answer

Turnover: Consider the pros and cons of

Question 9

Tanya believes that people should be kind to each other.She notices that Ellie is picking on a new employee,Michele.Tanya asks Ellie to stop bullying Michele,but Ellie's behavior doesn't change.Tanya confronts Ellie and a heated argument ensues,after which Tanya suggests that Ellie transfer to another department.In this case,Tanya's ________ are different from her values.

Accepted Answer

A)  intentions 
B)  abstract ideals 
C)  personal beliefs 
D)  personal goals 
E)  cognitions 
A)  intentions 
B)  abstract ideals 
C)  personal beliefs 
D)  personal goals 
E)  cognitions

Question 10

Mason is highly satisfied with his job.He receives consistently strong evaluations and volunteers to train new employees.Mason exhibits positive job performance and

Accepted Answer

A)  community involvement. 
B)  organizational citizenship behaviors. 
C)  genetic components. 
D)  withdrawal cognitions. 
E)  personal motivation. 
A)  community involvement. 
B)  organizational citizenship behaviors. 
C)  genetic components. 
D)  withdrawal cognitions. 
E)  personal motivation.

Question 11

Schwartz's model suggests that

Accepted Answer

A)  values may conflict with each other. 
B)  values are important, but have no direct effect on motivation. 
C)  values are unstable. 
D)  we are always aware of our values and how they influence us. 
E)  values are formed when we are in our early adulthood. 
A)  values may conflict with each other. 
B)  values are important, but have no direct effect on motivation. 
C)  values are unstable. 
D)  we are always aware of our values and how they influence us. 
E)  values are formed when we are in our early adulthood.

Question 12

Carlos works at Tyner Construction Company as an assistant project manager.His manager assured him that if his projects came in on time and under budget,he would be promoted within a year.At nine months,Carlo is promoted to project manager.This is an example of

Accepted Answer

A)  met expectations. 
B)  need fulfillment. 
C)  equity. 
D)  value attainment. 
E)  dispositional components. 
A)  met expectations. 
B)  need fulfillment. 
C)  equity. 
D)  value attainment. 
E)  dispositional components.

Question 13

What is "perceived organizational support"? How does it impact employees? How can managers foster POS? Can you describe a personal experience in which your POS was positive negative?

Accepted Answer

Perceived organizational support (POS)re

Question 14

Peter works for HR Associates.He is asked to present a report on the importance of organizational commitment and explain how managers can increase employees' organizational commitment.Create an outline for Peter's presentation.

Accepted Answer

1. Organizational commitment reflects t

Question 15

Which of the following is not a key workplace attitude that managers should track?

Accepted Answer

A)  job satisfaction 
B)  employee engagement 
C)  perceived organizational support 
D)  organizational commitment 
E)  turnover 
A)  job satisfaction 
B)  employee engagement 
C)  perceived organizational support 
D)  organizational commitment 
E)  turnover

Question 16

As a senior student representative on the ethics advisory board of your university,you feel strongly that cheating on college exams is unethical.You never cheated on any exam.However,this semester your best friend was desperate for your help,and you allowed him to take a quick "peek" at your answer sheet.Since then,you feel uncomfortable every time you think of the situation.Which of the following concepts best explains your psychological discomfort?

Accepted Answer

A)  job detachment 
B)  cognitive dissonance 
C)  emotional labor 
D)  emotional dissonance 
E)  affective detachment 
A)  job detachment 
B)  cognitive dissonance 
C)  emotional labor 
D)  emotional dissonance 
E)  affective detachment

Question 17

Lennie loves her job at Vail Corporation.She is even a community ambassador.Lennie exhibits all of the following qualities except

Accepted Answer

A)  pessimism. 
B)  urgency. 
C)  focus. 
D)  intensity. 
E)  enthusiasm. 
A)  pessimism. 
B)  urgency. 
C)  focus. 
D)  intensity. 
E)  enthusiasm.

Question 18

Discretionary individual behavior that promotes the effective functioning of the organization is called organizational citizenship behavior.______ is an example of OC B.

Accepted Answer

A) Expressing criticism of management decisions 
B) Focusing on your job and letting other people handle their projects 
C) Allowing new staff to learn about the company on their own 
D) Respecting the spirit as well as the letter of housekeeping rules 
E) Usually attending staff meetings on time 
A) Expressing criticism of management decisions 
B) Focusing on your job and letting other people handle their projects 
C) Allowing new staff to learn about the company on their own 
D) Respecting the spirit as well as the letter of housekeeping rules 
E) Usually attending staff meetings on time

Question 19

Waco Company monitors employees' perceptions of fairness by quarterly surveys and occasional focus groups.Management is following the _____ model.

Accepted Answer

A)  met expectations 
B)  need fulfillment 
C)  equity 
D)  value attainment 
E)  dispositional components 
A)  met expectations 
B)  need fulfillment 
C)  equity 
D)  value attainment 
E)  dispositional components

Question 20

Which of the following is not a suggestion for managers who want to reduce voluntary turnover?

Accepted Answer

A)  Foster employee engagement. 
B)  Create effective orientation programs. 
C)  Reward all employees equally. 
D)  Hire people who "fit" the organization's culture. 
E)  Provide clear expectations of the job. 
A)  Foster employee engagement. 
B)  Create effective orientation programs. 
C)  Reward all employees equally. 
D)  Hire people who "fit" the organization's culture. 
E)  Provide clear expectations of the job.

_________ is the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions.

According to the Ajzen model,someone's intention to engage in a particular behavior is necessarily a strong predictor of that behavior.

Eleanor wants to be sure that the final team project in a senior capstone course is of top quality.Jerome,another team member,just wants to get it done quickly.Using Alzen's model,what can Eleanor do to try and encourage Jerome to work hard?

The idea of perceived organizational support is that if treated well,employees are motivated by

Managers should attempt to reduce the negative effects of stress by improving job satisfaction and by encouraging employees to take work home.

Juliet often takes office supplies home for her personal use.This is an example of

Janice creates advertising slogans for the advertising firm that employs her.She works with beliefs,perceptions,and informal obligations about what she is entitled to receive in return for what she provides to the organization.A(n)________ represents Janice's beliefs.

Mason is highly satisfied with his job.He receives consistently strong evaluations and volunteers to train new employees.Mason exhibits positive job performance and

Schwartz's model suggests that

Carlos works at Tyner Construction Company as an assistant project manager.His manager assured him that if his projects came in on time and under budget,he would be promoted within a year.At nine months,Carlo is promoted to project manager.This is an example of

What is "perceived organizational support"? How does it impact employees? How can managers foster POS? Can you describe a personal experience in which your POS was positive negative?

Peter works for HR Associates.He is asked to present a report on the importance of organizational commitment and explain how managers can increase employees' organizational commitment.Create an outline for Peter's presentation.

Which of the following is not a key workplace attitude that managers should track?

Lennie loves her job at Vail Corporation.She is even a community ambassador.Lennie exhibits all of the following qualities except

Discretionary individual behavior that promotes the effective functioning of the organization is called organizational citizenship behavior.______ is an example of OC B.

Waco Company monitors employees' perceptions of fairness by quarterly surveys and occasional focus groups.Management is following the _____ model.

Which of the following is not a suggestion for managers who want to reduce voluntary turnover?

Making OB Work for Me

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiations

Decision Making and Creativity

Power,influence,and Politics

Leadership Effectiveness

Organizational Culture, socialization, and Mentoring

Organizational Design, effectiveness, and Innovation

Managing Change and Stres

Filters

Exam 2: Values and Attitudes

_________ is the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions.

According to the Ajzen model,someone's intention to engage in a particular behavior is necessarily a strong predictor of that behavior.

Eleanor wants to be sure that the final team project in a senior capstone course is of top quality.Jerome,another team member,just wants to get it done quickly.Using Alzen's model,what can Eleanor do to try and encourage Jerome to work hard?

The idea of perceived organizational support is that if treated well,employees are motivated by

Managers should attempt to reduce the negative effects of stress by improving job satisfaction and by encouraging employees to take work home.

Juliet often takes office supplies home for her personal use.This is an example of

Janice creates advertising slogans for the advertising firm that employs her.She works with beliefs,perceptions,and informal obligations about what she is entitled to receive in return for what she provides to the organization.A(n)________ represents Janice's beliefs.

Mason is highly satisfied with his job.He receives consistently strong evaluations and volunteers to train new employees.Mason exhibits positive job performance and

Schwartz's model suggests that

Carlos works at Tyner Construction Company as an assistant project manager.His manager assured him that if his projects came in on time and under budget,he would be promoted within a year.At nine months,Carlo is promoted to project manager.This is an example of

What is "perceived organizational support"? How does it impact employees? How can managers foster POS? Can you describe a personal experience in which your POS was positive negative?

Peter works for HR Associates.He is asked to present a report on the importance of organizational commitment and explain how managers can increase employees' organizational commitment.Create an outline for Peter's presentation.

Which of the following is not a key workplace attitude that managers should track?

Lennie loves her job at Vail Corporation.She is even a community ambassador.Lennie exhibits all of the following qualities except

Discretionary individual behavior that promotes the effective functioning of the organization is called organizational citizenship behavior.______ is an example of OC B.

Waco Company monitors employees' perceptions of fairness by quarterly surveys and occasional focus groups.Management is following the _____ model.

Which of the following is not a suggestion for managers who want to reduce voluntary turnover?

Making OB Work for Me

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiations

Decision Making and Creativity

Power,influence,and Politics

Leadership Effectiveness

Organizational Culture, socialization, and Mentoring

Organizational Design, effectiveness, and Innovation

Managing Change and Stres

Filters