Question 1

Which of the following is NOT a function of a distribution centre?

Accepted Answer

A)  receiving 
B)  cross-docking 
C)  storing merchandise 
D)  getting merchandise "floor-ready" 
E)  negotiating with vendors 
A)  receiving 
B)  cross-docking 
C)  storing merchandise 
D)  getting merchandise "floor-ready" 
E)  negotiating with vendors

Question 2

Which of the following is NOT a benefit of EDI to retailers and their vendors?

Accepted Answer

A)  EDI reduces lead time. 
B)  Information flows quicker so inventory turnover is higher. 
C)  It improves overall quality of communication. 
D)  It is a computer readable format that can be easily analyzed. 
E)  EDI increases the desirability of the product for the end consumer. 
A)  EDI reduces lead time. 
B)  Information flows quicker so inventory turnover is higher. 
C)  It improves overall quality of communication. 
D)  It is a computer readable format that can be easily analyzed. 
E)  EDI increases the desirability of the product for the end consumer.

Question 3

Identify and explain the three objectives that a security policy should meet.

Accepted Answer

(1)The first objective a security policy

Question 4

In what two ways do efficient supply chains benefit customers and how do these customer benefits translate into benefits for the retailer?

Accepted Answer

An efficient supply chain prod

Question 5

Which of the following describes the limitations of vendor-managed inventory that retailers may encounter?

Accepted Answer

A)  Since the vendor owns the merchandise until it is sold by the retailer, at which time the retailer pays for the merchandise, a retailer bears a financial risk. 
B)  Retail buyers and planners need to monitor inventory levels. 
C)  When the vendor coordinates the supply chain for its specific products, it does not know what other actions the retailer is taking that might affect the sales of its products in the future. 
D)  It takes longer for a product to go from design to the ordering to have the product on the selling floor. 
E)  It is an added cost with little benefit for the retailer to share selling information with their vendors. 
A)  Since the vendor owns the merchandise until it is sold by the retailer, at which time the retailer pays for the merchandise, a retailer bears a financial risk. 
B)  Retail buyers and planners need to monitor inventory levels. 
C)  When the vendor coordinates the supply chain for its specific products, it does not know what other actions the retailer is taking that might affect the sales of its products in the future. 
D)  It takes longer for a product to go from design to the ordering to have the product on the selling floor. 
E)  It is an added cost with little benefit for the retailer to share selling information with their vendors.

Question 6

Which of the following does NOT describe the ways to reduce the level of inventory in the supply chain and the number of stockouts in the stores?

Accepted Answer

A)  using EDI 
B)  sharing information 
C)  using reverse logistics 
D)  using vendor-managed inventory (VMI) 
E)  employing collaborative planning, forecasting, and replenishment (CPFR) 
A)  using EDI 
B)  sharing information 
C)  using reverse logistics 
D)  using vendor-managed inventory (VMI) 
E)  employing collaborative planning, forecasting, and replenishment (CPFR)

Question 7

The building up of inventory in an uncoordinated channel is called a(n):

Accepted Answer

A)  adversary supply chain 
B)  bullwhip effect 
C)  buildup effect 
D)  mishap effect 
E)  CPFR 
A)  adversary supply chain 
B)  bullwhip effect 
C)  buildup effect 
D)  mishap effect 
E)  CPFR

Question 8

Which of the following describes the benefits of a pull strategy?

Accepted Answer

A)  It does not require advanced systems to implement. 
B)  It decreases inventory turnover. 
C)  There is less likelihood of being overstocked or out of stock at each store. 
D)  It allows more efficient production and distribution scheduling to reduce costs. 
E)  It forecasts the competitor's demand. 
A)  It does not require advanced systems to implement. 
B)  It decreases inventory turnover. 
C)  There is less likelihood of being overstocked or out of stock at each store. 
D)  It allows more efficient production and distribution scheduling to reduce costs. 
E)  It forecasts the competitor's demand.

Question 9

Purchase data collected at the point of sale that goes into a huge database known as:

Accepted Answer

A)  a spreadsheet 
B)  a computerized processing unit 
C)  a data holding cell 
D)  a data warehouse 
E)  a database chain 
A)  a spreadsheet 
B)  a computerized processing unit 
C)  a data holding cell 
D)  a data warehouse 
E)  a database chain

Question 10

Which of the following does NOT describe the benefits of a pull strategy?

Accepted Answer

A)  There exists less likelihood of being overstocked, or out of stock, because the store orders merchandise as needed on the basis of consumer demand. 
B)  It increases inventory turnover. 
C)  It is more responsive to changes in customer demand. 
D)  It becomes more efficient than a push approach when demand is uncertain and difficult to forecast. 
E)  All of these are benefits of a pull strategy. 
A)  There exists less likelihood of being overstocked, or out of stock, because the store orders merchandise as needed on the basis of consumer demand. 
B)  It increases inventory turnover. 
C)  It is more responsive to changes in customer demand. 
D)  It becomes more efficient than a push approach when demand is uncertain and difficult to forecast. 
E)  All of these are benefits of a pull strategy.

Question 11

________ is a set of activities and techniques that companies implement to efficiently and effectively manage the flow of merchandise from the vendors to the retailer.

Accepted Answer

A)  Logistics 
B)  Supply chain management 
C)  Total quality management 
D)  Electronic data interchange (EDI) 
E)  Materials handling 
A)  Logistics 
B)  Supply chain management 
C)  Total quality management 
D)  Electronic data interchange (EDI) 
E)  Materials handling

Question 12

How do retailers and vendors ensure that information that passes back and forth between retailers and vendors is secure?

Accepted Answer

A)  Paper hard copies are sent to one another for comparison to be certain that the information is accurate. 
B)  Suppliers, customers, and new clients all have a form of access to information. 
C)  With a high level of planning, implementation and control of the flow of information, the information will be secure. 
D)  There is an element of trust that is necessary in doing business with one another. 
E)  The system ensures that the information received has not been tampered with by ensuring that the communication is both authentic and authorized. 
A)  Paper hard copies are sent to one another for comparison to be certain that the information is accurate. 
B)  Suppliers, customers, and new clients all have a form of access to information. 
C)  With a high level of planning, implementation and control of the flow of information, the information will be secure. 
D)  There is an element of trust that is necessary in doing business with one another. 
E)  The system ensures that the information received has not been tampered with by ensuring that the communication is both authentic and authorized.

Question 13

Retailers transmit their purchase orders,transportation routings,and price tag information to their vendors through a(n)_____________.

Accepted Answer

A)  automated replenishment system 
B)  Universal Product Code (UP
C)  system 
C)  electronic data interchange (EDI) system 
D)  point-of-sale (POS) 
E)  collaborative planning, forecasting, and replenishment (CPFR) 
A)  automated replenishment system 
B)  Universal Product Code (UP
C)  system 
C)  electronic data interchange (EDI) system 
D)  point-of-sale (POS) 
E)  collaborative planning, forecasting, and replenishment (CPFR)

Question 14

Which of the following does NOT describe a retailer's strategic advantage gained through the efficient supply chain and information system?

Accepted Answer

A)  All retailers can increase sales, and reduce costs, by using high performance information systems. 
B)  All retailers can develop a competitive advantage from their information and supply chain systems. 
C)  The competitive advantage from information and supply chain systems is not easy to be duplicated by competitors. 
D)  Retailers can implement efficient supply chain management by buying best-in-class software packages. 
E)  The effective use of supply chain and information systems requires only the coordinated effort of employees and functional areas throughout the company. 
A)  All retailers can increase sales, and reduce costs, by using high performance information systems. 
B)  All retailers can develop a competitive advantage from their information and supply chain systems. 
C)  The competitive advantage from information and supply chain systems is not easy to be duplicated by competitors. 
D)  Retailers can implement efficient supply chain management by buying best-in-class software packages. 
E)  The effective use of supply chain and information systems requires only the coordinated effort of employees and functional areas throughout the company.

Question 15

When the law office of Dewey,Cheatham and Howe received the case of legal paper it had ordered from an Internet office supply retailer,the office manager was dismayed to find the paper was pink even though it was marked white.The office manager packed the paper back up and sent it back to the retailer who in turn sent it back to the vendor.This is an example of:

Accepted Answer

A)  resourcing 
B)  backwards distribution 
C)  reverse logistics 
D)  backwards handling 
E)  demarketing 
A)  resourcing 
B)  backwards distribution 
C)  reverse logistics 
D)  backwards handling 
E)  demarketing

Question 16

What is the quick response delivery system,and what are its advantages?

Accepted Answer

The quick response delivery systems are

Question 17

Which of the following does NOT cause the bullwhip effect in an uncoordinated supply chain?

Accepted Answer

A)  delays in transmitting orders 
B)  overreacting to shortages 
C)  ordering in batches 
D)  delays in receiving orders 
E)  information sharing 
A)  delays in transmitting orders 
B)  overreacting to shortages 
C)  ordering in batches 
D)  delays in receiving orders 
E)  information sharing

Question 18

For fashion merchandise where there is only one shipment of the products or collections,the best supply chain method to use is the ___________.

Accepted Answer

A)  cross check logistic strategy 
B)  pull supply chain strategy 
C)  cost efficient logistic strategy 
D)  push supply chain strategy 
E)  influential logistic strategy 
A)  cross check logistic strategy 
B)  pull supply chain strategy 
C)  cost efficient logistic strategy 
D)  push supply chain strategy 
E)  influential logistic strategy

Question 19

What type of retailer would most likely benefit from the use of direct store delivery?

Accepted Answer

A)  A big-box electronics retailer 
B)  A supermarket 
C)  A big-box discount store 
D)  A large department store 
E)  A mall specialty store 
A)  A big-box electronics retailer 
B)  A supermarket 
C)  A big-box discount store 
D)  A large department store 
E)  A mall specialty store

Question 20

Which of the following does NOT describe why retailers have been increasingly taking a leadership role in managing their respective supply chains?

Accepted Answer

A)  consolidation of international retail chains 
B)  emergence of larger retailers 
C)  access to purchase information customer by customer 
D)  flexibility of changing retail price 
E)  large retailers are typically more knowledgeable than vendors 
A)  consolidation of international retail chains 
B)  emergence of larger retailers 
C)  access to purchase information customer by customer 
D)  flexibility of changing retail price 
E)  large retailers are typically more knowledgeable than vendors

Which of the following is NOT a function of a distribution centre?

Which of the following is NOT a benefit of EDI to retailers and their vendors?

Identify and explain the three objectives that a security policy should meet.

In what two ways do efficient supply chains benefit customers and how do these customer benefits translate into benefits for the retailer?

Which of the following describes the limitations of vendor-managed inventory that retailers may encounter?

Which of the following does NOT describe the ways to reduce the level of inventory in the supply chain and the number of stockouts in the stores?

The building up of inventory in an uncoordinated channel is called a(n):

Which of the following describes the benefits of a pull strategy?

Purchase data collected at the point of sale that goes into a huge database known as:

Which of the following does NOT describe the benefits of a pull strategy?

________ is a set of activities and techniques that companies implement to efficiently and effectively manage the flow of merchandise from the vendors to the retailer.

How do retailers and vendors ensure that information that passes back and forth between retailers and vendors is secure?

Retailers transmit their purchase orders,transportation routings,and price tag information to their vendors through a(n)_____________.

Which of the following does NOT describe a retailer's strategic advantage gained through the efficient supply chain and information system?

What is the quick response delivery system,and what are its advantages?

Which of the following does NOT cause the bullwhip effect in an uncoordinated supply chain?

For fashion merchandise where there is only one shipment of the products or collections,the best supply chain method to use is the ___________.

What type of retailer would most likely benefit from the use of direct store delivery?

Which of the following does NOT describe why retailers have been increasingly taking a leadership role in managing their respective supply chains?

Introduction to the World of Retailing

Types of Retailers

Customer Buying Behaviour

Retail Market Strategy

Retail Locations Strategytrade Area Decisions and Site Assessment

Store Design, layout, and Visual Merchandising Strategy

International Retailing Strategy

Financial Strategy

Merchandise Management

Buying Strategies

Retail Pricing

Human Resource Management and Staff Training Issues

Building Customer Loyalty: Customer Relationship Management and Service Strategies

Appealing to the Customer: Retail Communication Mix

Filters

Exam 9: Information Systems and Supply Chain Management

Which of the following is NOT a function of a distribution centre?

Which of the following is NOT a benefit of EDI to retailers and their vendors?

Identify and explain the three objectives that a security policy should meet.

In what two ways do efficient supply chains benefit customers and how do these customer benefits translate into benefits for the retailer?

Which of the following describes the limitations of vendor-managed inventory that retailers may encounter?

Which of the following does NOT describe the ways to reduce the level of inventory in the supply chain and the number of stockouts in the stores?

The building up of inventory in an uncoordinated channel is called a(n):

Which of the following describes the benefits of a pull strategy?

Purchase data collected at the point of sale that goes into a huge database known as:

Which of the following does NOT describe the benefits of a pull strategy?

________ is a set of activities and techniques that companies implement to efficiently and effectively manage the flow of merchandise from the vendors to the retailer.

How do retailers and vendors ensure that information that passes back and forth between retailers and vendors is secure?

Retailers transmit their purchase orders,transportation routings,and price tag information to their vendors through a(n)_____________.

Which of the following does NOT describe a retailer's strategic advantage gained through the efficient supply chain and information system?

What is the quick response delivery system,and what are its advantages?

Which of the following does NOT cause the bullwhip effect in an uncoordinated supply chain?

For fashion merchandise where there is only one shipment of the products or collections,the best supply chain method to use is the ___________.

What type of retailer would most likely benefit from the use of direct store delivery?

Which of the following does NOT describe why retailers have been increasingly taking a leadership role in managing their respective supply chains?

Introduction to the World of Retailing

Types of Retailers

Customer Buying Behaviour

Retail Market Strategy

Retail Locations Strategytrade Area Decisions and Site Assessment

Store Design, layout, and Visual Merchandising Strategy

International Retailing Strategy

Financial Strategy

Merchandise Management

Buying Strategies

Retail Pricing

Human Resource Management and Staff Training Issues

Building Customer Loyalty: Customer Relationship Management and Service Strategies

Appealing to the Customer: Retail Communication Mix

Filters