Exam 9: Information Systems and Supply Chain Management
Exam 1: Introduction to the World of Retailing80 Questions
Exam 2: Types of Retailers104 Questions
Exam 3: Customer Buying Behaviour60 Questions
Exam 4: Retail Market Strategy120 Questions
Exam 5: Retail Locations Strategytrade Area Decisions and Site Assessment160 Questions
Exam 6: Store Design, layout, and Visual Merchandising Strategy107 Questions
Exam 7: International Retailing Strategy43 Questions
Exam 8: Financial Strategy109 Questions
Exam 9: Information Systems and Supply Chain Management105 Questions
Exam 10: Merchandise Management79 Questions
Exam 11: Buying Strategies111 Questions
Exam 12: Retail Pricing131 Questions
Exam 13: Human Resource Management and Staff Training Issues151 Questions
Exam 14: Building Customer Loyalty: Customer Relationship Management and Service Strategies185 Questions
Exam 15: Appealing to the Customer: Retail Communication Mix96 Questions
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From the retailer's view,___________ reduces the retailer's supply chain costs and investment because the vendor assumes the costs and risks of shipping the product to the customer.
(Multiple Choice)
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Ali supervises the conveyor belts in a distribution centre.Her job is to make sure the merchandise moves quickly from the receiving docks to the staging area in order for the trucks to load and deliver.No merchandise is stored as the vendors already prepared it specifically for the stores.Ali works in ______________________ at the distribution centre.
(Multiple Choice)
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With quick response (QR)delivery systems,the ability to satisfy the customer's demand can _____________ while inventory investment can ____________.
(Short Answer)
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_______ are companies that purchase transport services.Then they consolidate small shipments from a number of shippers into large shipments which move at a lower freight rate.
(Multiple Choice)
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The retailer's order is transmitted to the distribution system via computers.Then the computer at the distribution centre creates a(n)____,a document or display on the screen in a forklift truck that tells the order filler how much of each item to get from the storage area and to take to the staging area.
(Multiple Choice)
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A _____ stores purchase data collected at the point of sale that is used to access data designed to support decision making in an organization.
(Multiple Choice)
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How can the QR system increase product availability,yet decrease inventory investment?
(Essay)
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To meet specific needs of a variety of customers,retailers must:
(Multiple Choice)
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Which of the following is a benefit of having an efficient supply chain?
(Multiple Choice)
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_____________________________ is the computer-to-computer exchange of business documents from retailer to vendor and back.
(Short Answer)
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________________________ includes logistics,and is a set of activities and techniques firms employ to efficiently and effectively manage the flow of merchandise from the vendors to the retailer's customers.
(Short Answer)
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Because of their position in the supply chain,retailers are in a unique position to:
(Multiple Choice)
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Alvin works in a distribution centre.According to his job description,he is responsible for _____ or filling out paperwork to record the receipt of merchandise at the centre.
(Multiple Choice)
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Which is NOT a benefit of using RFID over traditional bar codes?
(Multiple Choice)
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Ian's job at the Nordstrom distribution centre is to place some of the incoming apparel on hangers in size order before rolling them down to be ticketed.Ian is preparing the merchandise to be:
(Multiple Choice)
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Which of the following is a computer-to-computer exchange of business documents from retailer to vendor and back?
(Multiple Choice)
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