Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

At Panther Lighting Fixtures,employees were asked how the quality of the company's customer service could best be measured,and management then implemented a survey system based on the feedback.The company has overcome which of the following barriers to success of control systems?

Which of the following is part of Deming's PDCA cycle?

______ control is an approach to organizational control that is characterized by informal and organic structural arrangements.

At UPS,delivery ______ vary according to whether a route is urban,suburban,or rural in nature,because conditions vary in each type of route.

Before the fall term began,professors at Hillview College were required to fill out numerous forms,including performance objectives,surveys,and lists of their summer contacts with prospective students.Many professors complained that their time would be better spent preparing for their courses.This situation is an example of which barrier to successful control?

Kara was required to take a word-processing test as part of her application for an executive assistant position.This control is part of the ______ area.

Which of the following is not a purpose of a manager?

Current assets,fixed assets,and liabilities are all part of an organization's

Which of the following is not a financial control?

Some managers use _____,which provides four indicators with which organizations can set goals and measure performance.

Productivity is defined by the formula of outputs divided by inputs for a specified period of time.

Managers can increase overall productivity by increasing the efficiency of all the following except

Which of the following is a primary function of management?

Installing quality-control procedures that can be audited by independent quality-control experts is fundamental to

Gina was recently promoted to facilities director at Wholesome Grains.Which of the following should she do immediately as she tries to improve productivity?

_____ is the amount of acceptable deviation from a standard,determined when the standard was established.

A sales forecast is an example of an organizational control from the _____ area.

Techniques for improving quality include all of the following except

Which of the following is not a perspective of the balanced scorecard?

At Phoenix Instruments,Claudia pulls six samples an hour from an assembly line to examine them for quality defects.If she finds any,she makes adjustments to various pieces of equipment in her area.Claudia's job involves