Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

This question contains two parts;be sure to answer both.First,define a virtual team and explain some of its benefits.Second,suppose you are the leader of a virtual team that writes test questions for the SAT test.Your team is composed of six members who live and work in three different countries-question writers,question testers,and administrative assistants.What are some of the challenges you might face in leading the team,and what techniques might you use to face those challenges?

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Question 1

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Virtual teams work together over time and distance via electronic media to combine effort and achieve common goals.Advocates say that virtual teams are very flexible and efficient because they are driven by information and skills,not by time and location.People with needed information and/or skills can be team members,regardless of where or when they actually do their work.Potential benefits of virtual teams include reduced real estate costs;the ability to leverage diverse knowledge,skills,and experience across geography and time;ability to share knowledge of diverse markets;reduced commuting and travel expenses;and better work-life balance for employees.
Students should explain the challenges they might face in leading their virtual team,and how they might go about facing these challenges.

Tension was apparent as the management team discussed changes to promotion requirements.But then Chris made a joke about Jake's white-knuckled grip on his pen,and the laughter seemed to lighten the mood.Chris was acting in a ______ role.

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Question 2

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Which of the following is not a benefit of teamwork in an organization?

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Question 3

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A(n)________ group is created to do something productive for the organization and is headed by a leader.For example,this group may be created to develop a new line of skin-care products specifically for people over the age of 60)

(Multiple Choice)

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Question 4

Common commitment is the essence of a team,and what differentiates it from a group.

(True/False)

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Question 5

This question contains two parts;be sure to answer both.First,list the four devices for stimulating constructive conflict.Next,suppose that you own a small hardware store in the downtown area.You have watched your business get drained away by huge retailers like The Home Depot and Lowe's.You decide you want to "explode" your business model and make some drastic changes.Explain how you would use two of these devices within your organization to brainstorm a way to remain in business and return to profitability.

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Question 6

Which of the following is the best way to manage virtual teams?

(Multiple Choice)

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Question 7

______ is the conflict-handling style in which both parties give up something to gain something.

(Multiple Choice)

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Question 8

Which of the following is not considered an essential consideration in building a group into an effective team?

(Multiple Choice)

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Question 9

_________,the second stage of team development,is characterized by the emergence of individual personalities and roles and conflicts within the group.

(Multiple Choice)

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Question 10

Collaborating-devising solutions that benefit both parties;appropriate for complex issues plagued by misunderstanding.

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Question 11

________ conflict is defined as interpersonal opposition based on personal dislike,disagreement,or differing styles.For example,Sasha and Alexandra,who both work as salespeople at a local boutique,may simply not like each other.

(Multiple Choice)

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Question 12

This question contains two parts;be sure to answer both.First,explain the five stages of group development.Second,imagine you are assembling a work group whose goal is to create a business model for a transportation service that will compete with taxis,limousines,Uber,and Lyft.Dicuss what you would do to facilitate group development at each stage. Forming: the process of getting oriented and acquainted.People ask,"Why are we here?" Leaders should help people get to know each other.

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Question 13

The best way to manage virtual teams is to focus on what's accomplished,not whether an employee is working from her patio or at 10 p.m.

(True/False)

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Question 14

Twenty-six new employees from Global Technologies Inc.are attending orientation,receiving information about company policies,and filling out various forms.These employees comprise a group.

(True/False)

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Question 15

During the performing stage of team development,the group answers the question

(Multiple Choice)

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Question 16

Someone at a team meeting who says,"Let's hear from those who oppose this plan," is performing a ______ role.

(Multiple Choice)

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Question 17

Molly organized several teachers to discuss the school's interior painting scheduled for the summer.They looked at several brands and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators.In this instance,the teachers made up a(n)

(Multiple Choice)

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Question 18

Because hard feelings about group leadership and assignments have passed,the members of Robin's group now seem to be relating much better.At the meeting tomorrow,she should take advantage of this moment by

(Multiple Choice)

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Question 19

In managing virtual workers,a manager should

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Question 20

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Tension was apparent as the management team discussed changes to promotion requirements.But then Chris made a joke about Jake's white-knuckled grip on his pen,and the laughter seemed to lighten the mood.Chris was acting in a ______ role.

Which of the following is not a benefit of teamwork in an organization?

A(n)________ group is created to do something productive for the organization and is headed by a leader.For example,this group may be created to develop a new line of skin-care products specifically for people over the age of 60)

Common commitment is the essence of a team,and what differentiates it from a group.

Which of the following is the best way to manage virtual teams?

______ is the conflict-handling style in which both parties give up something to gain something.

Which of the following is not considered an essential consideration in building a group into an effective team?

_________,the second stage of team development,is characterized by the emergence of individual personalities and roles and conflicts within the group.

Collaborating-devising solutions that benefit both parties;appropriate for complex issues plagued by misunderstanding.

________ conflict is defined as interpersonal opposition based on personal dislike,disagreement,or differing styles.For example,Sasha and Alexandra,who both work as salespeople at a local boutique,may simply not like each other.

The best way to manage virtual teams is to focus on what's accomplished,not whether an employee is working from her patio or at 10 p.m.

Twenty-six new employees from Global Technologies Inc.are attending orientation,receiving information about company policies,and filling out various forms.These employees comprise a group.

During the performing stage of team development,the group answers the question

Someone at a team meeting who says,"Let's hear from those who oppose this plan," is performing a ______ role.

Molly organized several teachers to discuss the school's interior painting scheduled for the summer.They looked at several brands and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators.In this instance,the teachers made up a(n)

Because hard feelings about group leadership and assignments have passed,the members of Robin's group now seem to be relating much better.At the meeting tomorrow,she should take advantage of this moment by

In managing virtual workers,a manager should

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