Exam 8: Organizational Culture, Structure, and Design: Building Blocks of the Organization

Peter,the owner of Happy Burger,is involved in the company's daily decisions and has established procedures for every task.The company rules are clearly specified in the handbook,and Peter also believes in close supervision of all employees.Happy Burger is a(n)_______ organization.

Changing organizational culture is essentially a teaching process,a process in which members instruct each other about the organization's preferred values,beliefs,expectations,and behaviors.

Specialists work together to achieve ________ in a highly integrated organization.

Espoused values are _____.For example,Hewlett-Packard stresses the "HP Way," a collegial,egalitarian culture that gave as much authority and job security to employees as possible.

During a meeting,Tammy,a branch manager for USA Bank,pointed to the corporate organization chart on the wall.Tammy remarked that "These people provide advice,recommendations,and research for us,and they are indicated with a dotted line.Laura (our CEO)and the vice presidents of our organization are up here,indicated on the organization chart by a solid line vertical line." _______ are indicated on the organization chart by a solid line ____,and ______ are indicated by a dotted line.

A company's organizational structure is its formal and informal marketing systems of goods,services,ideas,and customer relationships.

________ enables a manager to make decisions,give orders,and utilize resources.For example,the manager of a local pizzeria has the right to hire and fire drivers based on their punctuality,performance,and customer-service ratings.

Organizations that are formed to offer services to clients and not make a profit are ____,whereas,________ are those organizations that are formed to make money,or profits,by offering products or services.

While figuring out how to save money for a bride who is having financial problems,Paula,the catering manager of Oh Happy Day,asked her assistant,"What do you think is the best menu to offer under these particular circumstances? How can we offer the bride and groom's guests a great meal within their budget?" Paula and her assistant are using the contingency approach.

Having realistic expectations and thinking about the kind of manager you want to be,not forgetting to manage upward and sideways as well as downward,getting guidance from other managers,and resisting isolation is good advice for those who are

Thrifty Bank has an external focus,concentrating on strategic planning,risk taking,and flexibility over stability.Thrifty Bank has a hierarchy culture.

Distinguish between a mechanistic organization and an organic organization.Think about a company you have worked with (or currently work with).Is it more mechanistic or more organic? Give three reasons for your response.

IT Technology has designed its corporate structure with divisions based on their location.For example,there are the Southern and Northern Divisions,and globally there are the European Division and the Asian Division.IT Technology is an example of a structure with

Quality Paper Products utilizes a structure that includes functional divisions,such as accounting and production,and a divisional chain of command,such as the home products and office divisions.For example,Mariana,a salesperson,reported to both her sales manager and the office products manager when she first started working on the city of Springfield account.Quality Paper Products has a

According to Lawrence and Lorsch,the stability of an organization's environment determines the degree of

Making formal statements,engaging in rites and rituals,utilizing employee training and coaching,demonstrating how a leader reacts to a crises,being a role model,and giving rewards,promotions,and bonuses are some of the teaching methods that organizations can utilize to

Ralph,the manager of a busy hardware store,knows that he needs to entrust many of his tasks to managers and other employees._____ is this process of assigning tasks to lower-level managers and employees.Ralph follows the 70% rule,which states that he should assign tasks to employees who can perform each task at least 70% as well as Ralph can.

Lena works as an order-taker at Fast Burger,a fast-food restaurant.She does not cook food,or even package the final order,but she does input the order and takes payment.Lena reports directly to the shift manager,and she seldom interacts with the general manager.Fast Burger is an example of a mechanistic organization.

Phillip,owner of Technology Sales,said,"We have to focus on our customers and how can we beat the competition,so we have to be flexible." He encourages his R&D department to develop innovative products and focuses on being quick to respond to market changes.Technology Sales has a(n)

Artem,the president of Instructor Services,told one of his new hires that "Managers at this company are encouraged to solve their own problems rather than buck the decision to a higher level,and decisions are made more quickly,which increases our organization's flexibility and efficiency." The key benefits of _______ are the advantages that Artem related to his new hires.