Question 1

The grapevine is

Accepted Answer

A) a formal communication channel. 
B) almost wholly inaccurate. 
C) slower than formal channels. 
D) the source of as much as 90 percent of all organizational communication. 
E) more active when official communication is lacking. 
A) a formal communication channel. 
B) almost wholly inaccurate. 
C) slower than formal channels. 
D) the source of as much as 90 percent of all organizational communication. 
E) more active when official communication is lacking. E

Question 2

According to Deborah Tannen,men are more likely than women to

Accepted Answer

A) boast about achievements. 
B) mention "we" or "you" in a conversation with a coworker. 
C) use positive overlaps such as "I agree." 
D) decipher nonverbal cues accurately. 
E) provide more information than needed. 
A) boast about achievements. 
B) mention "we" or "you" in a conversation with a coworker. 
C) use positive overlaps such as "I agree." 
D) decipher nonverbal cues accurately. 
E) provide more information than needed. A

Question 3

Among people age 18-24,the most popular social network is _______;among people aged 35-44,the most popular social network is ________.

Accepted Answer

A) Facebook,Pinterest 
B) Twitter,Google+ 
C) Instagram,Tumblr 
D) Snapchat;LinkedIn 
E) Pinterest,Twitter 
A) Facebook,Pinterest 
B) Twitter,Google+ 
C) Instagram,Tumblr 
D) Snapchat;LinkedIn 
E) Pinterest,Twitter D

Question 4

Active listening requires all of the following except

Accepted Answer

A) decoding. 
B) interpreting verbal messages. 
C) full attention. 
D) processing of information. 
E) focusing on the delivery rather than content. 
A) decoding. 
B) interpreting verbal messages. 
C) full attention. 
D) processing of information. 
E) focusing on the delivery rather than content.

Question 5

______________ is the process of translating a message into understandable symbols or language.

Accepted Answer

A) Mediation 
B) Transformation 
C) Encoding 
D) Decoding 
E) Enriching 
A) Mediation 
B) Transformation 
C) Encoding 
D) Decoding 
E) Enriching

Question 6

Most people from Western cultures tend to ______ when conveying bad news or negative feedback.

Accepted Answer

A) avoid eye contact 
B) smile 
C) nod their heads 
D) lean forward 
E) yawn 
A) avoid eye contact 
B) smile 
C) nod their heads 
D) lean forward 
E) yawn

Question 7

Which of the following is appropriate for workplace e-mail?

Accepted Answer

A) forwarding e-mails to friends and relatives 
B) complicated topics 
C) maintaining work-life balance by not sending e-mails before or after work hours 
D) informality and grammatical errors 
E) sensitive personal issues 
A) forwarding e-mails to friends and relatives 
B) complicated topics 
C) maintaining work-life balance by not sending e-mails before or after work hours 
D) informality and grammatical errors 
E) sensitive personal issues

Question 8

Which of the following is not an element of an effective social media policy?

Accepted Answer

A) Encourage employees to post honest,bold,and even unpopular decisions. 
B) Align social policy with the organization's culture. 
C) Explain what is considered illegal. 
D) Clarify what is confidential. 
E) Create safe channels for employees to air their concerns before going online. 
A) Encourage employees to post honest,bold,and even unpopular decisions. 
B) Align social policy with the organization's culture. 
C) Explain what is considered illegal. 
D) Clarify what is confidential. 
E) Create safe channels for employees to air their concerns before going online.

Question 9

This question contains two parts;be sure to answer both.First,describe the elements of the communication process.Next,imagine that you are the CEO of a cosmetics company.Your company is headquartered in Chicago,where you have more than 3,000 employees.You are planning to give a talk to all the employees,a "state of the company" address that reviews the company's performance,victories,and challenges over the past 12 months.Because you want every employee to be able to listen to your address,you decide to do it as a webcast that employees can watch on their computers in real time.Explain how your webcast includes each element of the communication process.

Accepted Answer

The sender is the person wanting to shar

Question 10

Which of the following is not one of the top five qualities that employers are looking for most in college graduates?

Accepted Answer

A) leadership 
B) teamwork 
C) creativity 
D) problem-solving skills 
E) written and verbal communication skills 
A) leadership 
B) teamwork 
C) creativity 
D) problem-solving skills 
E) written and verbal communication skills

Question 11

The more management levels through which a message passes,the

Accepted Answer

A) more important the message is. 
B) higher the chance the message will become external. 
C) more informal the organization. 
D) more disorganized the organization. 
E) more distorted the message may become. 
A) more important the message is. 
B) higher the chance the message will become external. 
C) more informal the organization. 
D) more disorganized the organization. 
E) more distorted the message may become.

Question 12

Which of the following is the most appropriate medium for a manager advising employees of a revision to the company's bonus structure?

Accepted Answer

A) e-mail to all those affected 
B) face-to-face meeting 
C) an announcement posted near the office coffee machine 
D) telephone call to each 
E) personal note to each 
A) e-mail to all those affected 
B) face-to-face meeting 
C) an announcement posted near the office coffee machine 
D) telephone call to each 
E) personal note to each

Question 13

Discuss four general strategies that managers can use to streamline meetings.

Accepted Answer

Four general strateg

Question 14

The source for crowdsourcing is most often

Accepted Answer

A) executive advisory councils. 
B) the Internet and social media. 
C) boards of directors. 
D) professional associations. 
E) competitors. 
A) executive advisory councils. 
B) the Internet and social media. 
C) boards of directors. 
D) professional associations. 
E) competitors.

Question 15

Which of the following is an example of controlling communication?

Accepted Answer

A) You must complete the audit by Friday of this week. 
B) I have been sensing that you're dissatisfied with this job assignment. 
C) You can try doing it that way,but it won't work. 
D) I've been doing this job for much longer than you have;I know the right way to do it. 
E) Let's put our heads together and figure out a better way to accomplish this task. 
A) You must complete the audit by Friday of this week. 
B) I have been sensing that you're dissatisfied with this job assignment. 
C) You can try doing it that way,but it won't work. 
D) I've been doing this job for much longer than you have;I know the right way to do it. 
E) Let's put our heads together and figure out a better way to accomplish this task.

Question 16

Jyl,a supervisor,told her employees,"The store will close Monday for inventory.All employees are expected to participate." Jyl's communication to her employees is an example of upward communication.

Accepted Answer

A) True 
 B)False

Question 17

This question contains two parts;be sure to answer both.First,identify and explain the five types of communication barriers.Next,imagine that you manage the gate agents at a busy international airport.(The gate agents are the people who staff the gates,taking people's tickets,managing the boarding process,and helping to resolve issues with seating or meals. )Describe how the gate agents might encounter each type of barrier,and what you might do to reduce these barriers.

Accepted Answer

The five t

Question 18

Which of the following statements is not true about communication in the workplace?

Accepted Answer

A) Communication is a form of social information processing,in which receivers interpret messages by cognitively processing them. 
B) Efficient communicators can transmit their message accurately in the least amount of time. 
C) The pathway by which a message travels is called the medium. 
D) The communication process involves sender,message,and receiver;encoding and decoding;the medium;feedback;and dealing with "noise," or interference. 
E) Emails can cut through the misunderstandings that result from misinterpreted phone calls. 
A) Communication is a form of social information processing,in which receivers interpret messages by cognitively processing them. 
B) Efficient communicators can transmit their message accurately in the least amount of time. 
C) The pathway by which a message travels is called the medium. 
D) The communication process involves sender,message,and receiver;encoding and decoding;the medium;feedback;and dealing with "noise," or interference. 
E) Emails can cut through the misunderstandings that result from misinterpreted phone calls.

Question 19

______ is terminology that is specific to a particular profession or group.For example,statisticians talk about t-tests,chi-square tests,confidence intervals,and normal distributions.

Accepted Answer

A) The grapevine 
B) Technology 
C) Gossip 
D) Jargon 
E) Rhetoric 
A) The grapevine 
B) Technology 
C) Gossip 
D) Jargon 
E) Rhetoric

Question 20

Which of the following indicates how official communications should be routed?

Accepted Answer

A) organizational chart 
B) grapevine 
C) lateral networks 
D) corporate culture 
E) personnel files 
A) organizational chart 
B) grapevine 
C) lateral networks 
D) corporate culture 
E) personnel files

The grapevine is

According to Deborah Tannen,men are more likely than women to

Among people age 18-24,the most popular social network is _;among people aged 35-44,the most popular social network is __.

Active listening requires all of the following except

______________ is the process of translating a message into understandable symbols or language.

Most people from Western cultures tend to ______ when conveying bad news or negative feedback.

Which of the following is appropriate for workplace e-mail?

Which of the following is not an element of an effective social media policy?

Which of the following is not one of the top five qualities that employers are looking for most in college graduates?

The more management levels through which a message passes,the

Which of the following is the most appropriate medium for a manager advising employees of a revision to the company's bonus structure?

Discuss four general strategies that managers can use to streamline meetings.

The source for crowdsourcing is most often

Which of the following is an example of controlling communication?

Jyl,a supervisor,told her employees,"The store will close Monday for inventory.All employees are expected to participate." Jyl's communication to her employees is an example of upward communication.

Which of the following statements is not true about communication in the workplace?

______ is terminology that is specific to a particular profession or group.For example,statisticians talk about t-tests,chi-square tests,confidence intervals,and normal distributions.

Which of the following indicates how official communications should be routed?

The Exceptional Manager: What You Do How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 15: Interpersonal Organizational Communication: Mastering the Exchange of Information

The grapevine is

According to Deborah Tannen,men are more likely than women to

Among people age 18-24,the most popular social network is _______;among people aged 35-44,the most popular social network is ________.

Active listening requires all of the following except

______________ is the process of translating a message into understandable symbols or language.

Most people from Western cultures tend to ______ when conveying bad news or negative feedback.

Which of the following is appropriate for workplace e-mail?

Which of the following is not an element of an effective social media policy?

Which of the following is not one of the top five qualities that employers are looking for most in college graduates?

The more management levels through which a message passes,the

Which of the following is the most appropriate medium for a manager advising employees of a revision to the company's bonus structure?

Discuss four general strategies that managers can use to streamline meetings.

The source for crowdsourcing is most often

Which of the following is an example of controlling communication?

Jyl,a supervisor,told her employees,"The store will close Monday for inventory.All employees are expected to participate." Jyl's communication to her employees is an example of upward communication.

Which of the following statements is not true about communication in the workplace?

______ is terminology that is specific to a particular profession or group.For example,statisticians talk about t-tests,chi-square tests,confidence intervals,and normal distributions.

Which of the following indicates how official communications should be routed?

The Exceptional Manager: What You Do How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Among people age 18-24,the most popular social network is _;among people aged 35-44,the most popular social network is __.