Exam 24: Performance Evaluation and the Balanced Scorecard

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Johnson Construction Materials Company has a sales office which sells concrete culvert pipe to property developers. The sales office is a revenue center and must prepare a monthly performance report. It has provided the data below. Revenue Center Performance Report Actual Flexible Budget Flexible Sales Volume Static Product type: Sales Revenue Variance U/F Budget Variance U/F Budget 40 inch \ 31,500 \ 30,000 \ 40,000 36 inch long \ 40,150 \ 42,000 \ 33,000 36 inch short \ 36,200 \ 33,000 \ 30,000 32 inch \ 19,000 \ 20,000 \ 28,000 - How much is the flexible budget variance for the 32 inch pipe?

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All of the following statements reflect ways in which ROI is used as an evaluation tool EXCEPT:

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Asset turnover is defined as the average total assets divided by the sales revenue.

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ROI is calculated using income before taxes, interest expense, and other non-operating income.

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Which of the following is a disadvantage of decentralization?

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In a balanced scorecard system, which of the following KPIs would relate to the customer perspective?

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Which of the following would most likely be evaluated using return on investment?

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If a corporate division makes large asset purchases, that would have the effect of lowering ROI.

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If upper management is NOT satisfied with a division's asset turnover ratio, they should attempt to decrease operating expenses in order to raise the turnover.

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The formula for ROI can be broken down as follows: ROI = profit margin x asset turnover.

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Which of the following KPIs are used to evaluate how efficiently a business unit uses assets?

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Which of the following statements BEST describes management by exception?

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The central reservations office at American Airlines is most likely treated as a(n):

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A critical function of the performance report is to focus on which managers must take blame for unfavorable variances.

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Many companies use a balanced scorecard for performance evaluation. The balanced scorecard has four business perspectives, and utilizes KPIs to evaluate performance in various areas. Which of the following KPIs would relate to the internal business perspective?

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Which of the following statements BEST describes the purpose of the balanced scorecard approach?

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Many companies use a balanced scorecard for performance evaluation. The balanced scorecard has four business perspectives, and utilizes KPIs to evaluate performance in various areas. Which of the following KPIs would relate to the learning and growth perspective?

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Responsibility accounting performance reports are prepared by which types of business units?

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ROI is used to compare various units of a company to other companies in the industry, but is NOT used to compare various divisions within the same company because that would hinder creative management and competitiveness within the company.

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Real-time feedback on quality is a measure pertaining to the balanced scorecard's:

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