Exam 24: Performance Evaluation and the Balanced Scorecard

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Zhongfang Consumer Products has a small car division that operates as a profit center. Below is a partially completed performance report for the first quarter. Flexible Budget Actual Flexible Budget Variance U/F \% variance U/F Sales Revenue \ 688,000 \ 700,000 Variable expenses 309,000 320,000 Contribution margin 379,000 380,000 Traceable fixed expenses 371,000 368,000 Division margin \ 8,000 \ 12,000 -How much is the percentage variance for sales revenue?

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The manager of a profit center has control of:

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Zhongfang Consumer Products has a small car division that operates as a profit center. Below is a partially completed performance report for the first quarter. Flexible Budget Actual Flexible Budget Variance U/F \% variance U/F Sales Revenue \ 688,000 \ 700,000 Variable expenses 309,000 320,000 Contribution margin 379,000 380,000 Traceable fixed expenses 371,000 368,000 Division margin \ 8,000 \ 12,000 - How much is the variance for traceable fixed expenses?

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In a balanced scorecard system, if operational efficiency was one of the critical factors, which of the following would be a relevant KPI?

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Tavares Manufactured Homes Company has a sales division which submits a monthly performance report as a revenue center. A partially completed performance report appears below: Revenue Center Performance Report -SK Actual Flexible Budget Flexible Sales Volume Static Product type: Sales Revenue Variance U/F Budget Variance U/F Budget Model A \ 11,200 \ 12,000 \ 10,000 Model B1 \ 3,300 \ 3,000 \ 5,000 Model B2 \ 3,960 \ 4,000 \ 4,000 Model B3 \ 5,100 \ 5,000 \ 4,000 -How much is the sales volume variance for Model B3?

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Which of the following would be considered a profit center?

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Which of the following statements MOST accurately explains a positive residual income?

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KPIs for revenue growth and cost cutting pertain to which of the four perspectives of a balanced scorecard?

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If upper management is NOT satisfied with a division's current profit margin, which of the following strategies would they most likely recommend?

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If a company division has a negative RI (residual income,) that means that the division did NOT use its assets as effectively as management expected.

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Rockland Heavy Industries has a sales division that focuses on power cranes. The sales division is a revenue center. Below is a partially completed performance report for the month of June. Revenue Center Performance Report - \K Actual Flexible Budget Flexible Sales Volume Static Product type: Sales Revenue Variance U/F Budget Variance U/F Budget Lightweight \ 10,900 \ 11,000 \ 10,000 Heavyweight \ 9,120 \ 9,000 \ 10,000 Green model \ 6,100 \ 8,000 \ 7,000 Extended length \ 5,100 \ 5,000 \ 5,000 Rockland uses management by exception to investigate flexible budget variances. On which of the following variances would they focus first for investigation?

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When a small company grows to a large size, it may decide to decentralize because it is difficult for one owner (or manager) to manage an entire, large business.

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Union Company's corporate payroll department is a cost center, and prepares monthly performance reports. Union uses the management by exception approach, based on the dollar amounts of the variances. Based on the performance report for the payroll department shown below, on which of the following variances would the company focus first for investigation and explanation? Cost Center Flexible Flexible Budget Performance Report Actual Budget Variance / \% variance / Salary \& benefits \ 46,000 \ 44,500 \ 1,50 U 3.4 Rent expense 12,750 11,900 850 U 7.1\% Depreciation expense 8,900 9,080 180 2.0\% F Supply expense 1,890 2,200 310 14.1\% F Miscellaneous expense 4,320 4,120 200 U 4.9\% U \7 3,860 \7 1,800 \2 ,060 U 2.9\% U

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Which of the following statements MOST accurately describes asset turnover?

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In a decentralized business, a typical cost center is responsible for not only the profit and loss of its business, but also for the evaluation and return on capital investment projects.

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In a balanced scorecard system, if financial profitability was one of the critical factors, which of the following would be a relevant KPI?

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A key benefit of using the balanced scorecard to evaluate business performance is that:

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A product line at Coca-Cola is most likely treated as a(n):

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Innovation, operations and post-sales service are key factors related to which of the four perspectives of a balanced scorecard?

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The formula for ROI takes the total company net income and divides by assets.

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