Exam 24: Performance Evaluation and the Balanced Scorecard

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Zhongfang Consumer Products has a small car division that operates as a profit center. Below is a partially completed performance report for the first quarter. Flexible Budget Actual Flexible Budget Variance U/F \% variance U/F Sales Revenue \ 688,000 \ 700,000 Variable expenses 309,000 320,000 Contribution margin 379,000 380,000 Traceable fixed expenses 371,000 368,000 Division margin \ 8,000 \ 12,000 - How much is the percentage variance for variable expenses?

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Which one of the following is NOT a goal of a performance evaluation system?

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When a company is comparing the financial performance of various divisions, it may choose to focus on RI as opposed to ROI because using RI tends to lead toward goal congruence between the division and the corporation.

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ROI (return on investment) focuses on the ratio of operating income to average assets.

(True/False)
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A good balanced scorecard focuses only on leading indicators, because lagging indicators that relate to past performance are not important for the scorecard.

(True/False)
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One part of the balanced scorecard helps management answer the question: "How do we look to shareholders?" Which of the four perspectives is being described here?

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