Question 1

Explain the nature of the database component of an Enterprise Resource Planning (ERP)solution.

Accepted Answer

An ERP solution includes a database design as well as initial configuration data. It does not, of course, contain the company's operational data. During development, the team must enter the initial values for that data as part of the development effort. SAP, the leading vendor of ERP solutions, provides ERP databases that contain over 15,000 tables. The design includes the metadata for those tables, as well as their relationships to each other, and rules and constraints about how the data in some tables must relate to data in other tables. The ERP solution also contains tables filled with initial configuration data.
Large organizational databases contain two types of program code. The first, called a trigger, is a computer program stored within the database that runs to keep the database consistent when certain conditions arise. The second, called a stored procedure, is a computer program stored in the database that is used to enforce business rules. An example of such a rule would be never to sell certain items at a discount. Triggers and stored procedures are also part of the ERP solution. Developers and business users need to configure the operation of such code during the ERP implementation as well.

Question 2

Which of the following is an example of a structured process?

Accepted Answer

A) ill-defined situations 
B) collaboration 
C) customer returns 
D) social networking 
A) ill-defined situations 
B) collaboration 
C) customer returns 
D) social networking C

Question 3

Identify the top two ERP vendors.

Accepted Answer

A) Infor and SAP 
B) SAP and Oracle 
C) Microsoft Dynamics and Infor 
D) Microsoft Dynamics and SAP 
A) Infor and SAP 
B) SAP and Oracle 
C) Microsoft Dynamics and Infor 
D) Microsoft Dynamics and SAP B

Question 4

Structured processes are standardized processes that involve day-to-day operations.

Accepted Answer

A) True 
 B)False

Question 5

Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers?

Accepted Answer

A) loss/churn 
B) customer acquisition 
C) relationship management 
D) marketing 
A) loss/churn 
B) customer acquisition 
C) relationship management 
D) marketing

Question 6

Which of the following conditions exists when data are isolated in separated information systems?

Accepted Answer

A) information overload 
B) encapsulation 
C) information silo 
D) data segregation 
A) information overload 
B) encapsulation 
C) information silo 
D) data segregation

Question 7

An ERP solution includes a database design, initial configuration data, and the company's operational data.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is a characteristic of dynamic processes?

Accepted Answer

A) They support strategic and less structured managerial decisions. 
B) They are usually formally defined and documented. 
C) They support operational and managerial decisions and activities. 
D) They are standardized processes. 
A) They support strategic and less structured managerial decisions. 
B) They are usually formally defined and documented. 
C) They support operational and managerial decisions and activities. 
D) They are standardized processes.

Question 9

Joanna is appointed as a media advisor at a publishing house. With her love of writing and a graduate degree in mass communication, Joanna is confident of being successful at her job. Joanna's confidence is a reflection of her ________.

Accepted Answer

A) self-appraisal 
B) self-actualization 
C) self-efficacy 
D) self-elevation 
A) self-appraisal 
B) self-actualization 
C) self-efficacy 
D) self-elevation

Question 10

Dynamic processes support operational activities.

Accepted Answer

A) True 
 B)False

Question 11

A(n)________ system is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

Accepted Answer

A) business process reengineering 
B) customer relationship management 
C) enterprise resource planning 
D) customer lifecycle management 
A) business process reengineering 
B) customer relationship management 
C) enterprise resource planning 
D) customer lifecycle management

Question 12

The primary purpose of an ERP system is ________.

Accepted Answer

A) customization 
B) duplication 
C) integration 
D) customer acquisition 
A) customization 
B) duplication 
C) integration 
D) customer acquisition

Question 13

A stored procedure is a ________.

Accepted Answer

A) program stored in a database that keeps the database consistent when certain conditions arise 
B) history of actions executed by a database management system 
C) computer program stored in a database that is used to enforce business rules 
D) data structure that improves the speed of data-retrieval operations in a database 
A) program stored in a database that keeps the database consistent when certain conditions arise 
B) history of actions executed by a database management system 
C) computer program stored in a database that is used to enforce business rules 
D) data structure that improves the speed of data-retrieval operations in a database

Question 14

List the problems associated with information silos.

Accepted Answer

The problems associated with information

Question 15

Which of the following is true of implementing new enterprise systems?

Accepted Answer

A) It poses no risks. 
B) It is expensive and can be well over the budget. 
C) It does not require updates. 
D) It is simple and adaptable. 
A) It poses no risks. 
B) It is expensive and can be well over the budget. 
C) It does not require updates. 
D) It is simple and adaptable.

Question 16

Workgroups can develop information systems for their own needs, but, over time, this would result in information silos.

Accepted Answer

A) True 
 B)False

Question 17

Supply chain management is an example of a(n)________.

Accepted Answer

A) enterprise information system 
B) personal information system 
C) inter-enterprise information system 
D) departmental information system 
A) enterprise information system 
B) personal information system 
C) inter-enterprise information system 
D) departmental information system

Question 18

________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

Accepted Answer

A) Enterprise resource planning 
B) Customer relationship management 
C) Enterprise application integration 
D) Business process reengineering 
A) Enterprise resource planning 
B) Customer relationship management 
C) Enterprise application integration 
D) Business process reengineering

Question 19

Matt works at a take-out restaurant. His job is to take orders over the phone and then pass it on to the kitchen staff. As a result of being short-staffed, the restaurant management decided to automate Matt's job and assign him kitchen duties instead. In this case, information systems is ________.

Accepted Answer

A) augmenting a human performing an activity 
B) controlling data quality process flow 
C) performing an activity 
D) cutting down expenses 
A) augmenting a human performing an activity 
B) controlling data quality process flow 
C) performing an activity 
D) cutting down expenses

Question 20

What is the fundamental problem of information silos? How can this problem be remedied?

Accepted Answer

The fundamental problem of information s

Explain the nature of the database component of an Enterprise Resource Planning (ERP)solution.

Which of the following is an example of a structured process?

Identify the top two ERP vendors.

Structured processes are standardized processes that involve day-to-day operations.

Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers?

Which of the following conditions exists when data are isolated in separated information systems?

An ERP solution includes a database design, initial configuration data, and the company's operational data.

Which of the following is a characteristic of dynamic processes?

Joanna is appointed as a media advisor at a publishing house. With her love of writing and a graduate degree in mass communication, Joanna is confident of being successful at her job. Joanna's confidence is a reflection of her ________.

Dynamic processes support operational activities.

A(n)________ system is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

The primary purpose of an ERP system is ________.

A stored procedure is a ________.

List the problems associated with information silos.

Which of the following is true of implementing new enterprise systems?

Workgroups can develop information systems for their own needs, but, over time, this would result in information silos.

Supply chain management is an example of a(n)________.

________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

Matt works at a take-out restaurant. His job is to take orders over the phone and then pass it on to the kitchen staff. As a result of being short-staffed, the restaurant management decided to automate Matt's job and assign him kitchen duties instead. In this case, information systems is ________.

What is the fundamental problem of information silos? How can this problem be remedied?

The Importance of Mis

Collaboration Information Systems

Strategy and Information Systems

Hardware, Software, and Mobile Systems

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Filters

Exam 7: Processes, Organizations, and Information Systems

Explain the nature of the database component of an Enterprise Resource Planning (ERP)solution.

Which of the following is an example of a structured process?

Identify the top two ERP vendors.

Structured processes are standardized processes that involve day-to-day operations.

Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers?

Which of the following conditions exists when data are isolated in separated information systems?

An ERP solution includes a database design, initial configuration data, and the company's operational data.

Which of the following is a characteristic of dynamic processes?

Joanna is appointed as a media advisor at a publishing house. With her love of writing and a graduate degree in mass communication, Joanna is confident of being successful at her job. Joanna's confidence is a reflection of her ________.

Dynamic processes support operational activities.

A(n)________ system is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

The primary purpose of an ERP system is ________.

A stored procedure is a ________.

List the problems associated with information silos.

Which of the following is true of implementing new enterprise systems?

Workgroups can develop information systems for their own needs, but, over time, this would result in information silos.

Supply chain management is an example of a(n)________.

________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

Matt works at a take-out restaurant. His job is to take orders over the phone and then pass it on to the kitchen staff. As a result of being short-staffed, the restaurant management decided to automate Matt's job and assign him kitchen duties instead. In this case, information systems is ________.

What is the fundamental problem of information silos? How can this problem be remedied?

The Importance of Mis

Collaboration Information Systems

Strategy and Information Systems

Hardware, Software, and Mobile Systems

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Filters