Exam 7: Processes, Organizations, and Information Systems

In the context of new enterprise systems, how should organizations manage employee resistance to change?

Striking Apparels has launched its new stock of summer wear. It plans to target shoppers between the ages of twenty and thirty to sell its products. Daniel is responsible for sending out promotional emails and messages to these target customers. Daniel belongs to the ________ department of Striking Apparels.

Describe the two categories of Enterprise Resource Planning (ERP)training.

Order tracking and account tracking are business processes concerning the operations department.

________ are flexible, informal, and adaptive processes that normally involve strategic and less structured managerial decisions and activities.

Both structured processes and dynamic processes are formally defined processes.

Define enterprise information systems, and describe their characteristics.

Tony requests a credit approval of $25,000. Instead, he gets $15,000 approved as customer credit. Which of the following problems caused by information silos is most likely the reason behind it?

The procedures for using workgroup information systems need to be understood only by the IT department of an organization.

Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is to ________.

________ is an example of an inter-enterprise information system.

Which of the following is a characteristic of an inter-enterprise information system?

SAP and Oracle are the highest ranked ERP vendors in the market.

The inherent processes that are defined in an ERP solution are referred to by some ERP vendors as process blueprints.

The inherent processes defined in an ERP solution are referred to by some ERP vendors as ________.

Which of the following is an example of a dynamic process?

Discuss any four challenges of implementing new enterprise systems.

The finance department of Global Couriers decides that half of the previous year's profits should be reinvested into the business. The marketing department, however, plans to extend the company's services to five more cities, which would require additional investment. The department heads hold a meeting at the end of the quarter to discuss the company's strategies; the meeting is, however, adjourned when they realize that their opinions clash. Information silo, in this case, has led to ________.

Enterprise application integration is a ________.