Exam 7: Processes, Organizations, and Information Systems

Which of the following workgroup processes is related to customer service?

________ is the activity of altering existing and designing new business processes to take advantage of new information systems.

Jobcon Electronics Inc.'s market strategy for the coming year is to capture a larger market share by upgrading the technology used in its products. The company's R&D department works on technologically enhancing the products. The new products are an instant hit in the market and considerably increase Jobcon's market share. This is an example of the R&D department's ________.

Lilian interviews ten applicants for the position of sales manager in her organization. Based on the applicants' qualification and experience, she selects the best candidate. Lilian belongs to the ________ workgroup.

Which of the following statements about enterprise information systems is true?

Structured processes are adaptive processes that change structure rapidly and readily.

Which ERP vendor acquired PeopleSoft and Siebel?

The two dimensions of process quality are ________.

Information systems improve process quality by ________.

The structure of a process has no bearing on its efficiency.

Inter-enterprise systems can solve the problems of workgroup information silos but not those of enterprise silos.

What are the four phases of the customer life cycle? Briefly describe each phase.

Which of the following workgroup processes is related to manufacturing?

Define structured processes and list their characteristics.

________ are formally defined, standardized processes that involve day-to-day operations.

In distributed systems, applications processing is distributed across multiple computing devices.

________ is a measure of the ratio of process outputs to inputs.

________ are predesigned procedures for using software products.

Which of the following is a solution for problems arising from information silos?

Dollar Bill Supermarket is one of the best in the city. However, shoppers prefer other supermarkets to it as there is always a long queue at the billing counter. The outdated billing registers make the entire process inefficient. Which of the following steps should the supermarket management take to improve the billing process?