Question 1

________ is/are characteristic of effective teams.

Accepted Answer

A) Homogeneous membership 
B) Closed communication 
C) Formal procedures 
D) Predictable decisions 
E) Civilized disagreement 
A) Homogeneous membership 
B) Closed communication 
C) Formal procedures 
D) Predictable decisions 
E) Civilized disagreement

Question 2

Phillip wants to determine whether the task is better suited for an individual or a team assignment.Which question will best help Phillip solve this dilemma?

Accepted Answer

A) Can the work be performed better by one person? 
B) Is management supportive? 
C) Have the performance appraisals and reward systems been modified to encourage better performance by team members? 
D) Are there enough resources to develop the team and support it through its early stages? 
E) Are individual team members experts in their specialized areas? 
A) Can the work be performed better by one person? 
B) Is management supportive? 
C) Have the performance appraisals and reward systems been modified to encourage better performance by team members? 
D) Are there enough resources to develop the team and support it through its early stages? 
E) Are individual team members experts in their specialized areas?

Question 3

SCENARIO 5-2
As a consultant who specializes in group dynamics,you are observing Stack Inc.'s self-managed teams,which are in different stages of development.Stack is a medium-sized manufacturing business with a diversity of employees at all levels.You have labelled the teams A,B,C,D,and E.

-Referring to SCENARIO 5-2,in Team B at least one group member has withdrawn by sitting apart from the others,and is no longer participating in the discussions.This team seems to be in the _____________ stage.

Accepted Answer

A) norming 
B) performing 
C) adjourning 
D) storming 
E) forming 
A) norming 
B) performing 
C) adjourning 
D) storming 
E) forming

Question 4

According to the punctuated-equilibrium model,productivity is highest during the time of

Accepted Answer

A) transition. 
B) the last meeting. 
C) the first meeting. 
D) inertia. 
E) the end of the first phase. 
A) transition. 
B) the last meeting. 
C) the first meeting. 
D) inertia. 
E) the end of the first phase.

Question 5

Suppose an ad hoc group forms to help eliminate a parking problem within their organization.As the group begins to work on this project,a new public transportation system is introduced and fewer employees drive to work.Discovering that its mission is no longer needed,the group gradually disbands and eventually stops meeting altogether.In what stage of development does this group appear to be?

Accepted Answer

A) controlling 
B) performing 
C) adjourning 
D) norming 
E) storming 
A) controlling 
B) performing 
C) adjourning 
D) norming 
E) storming

Question 6

Whenever his team was experiencing some conflict while making a tough decision,Kevin often resorted to using ________ as an effective way to reduce the conflict.

Accepted Answer

A) forming 
B) humour 
C) storming 
D) reflexivity 
E) controlling 
A) forming 
B) humour 
C) storming 
D) reflexivity 
E) controlling

Question 7

Evidence suggests that

Accepted Answer

A) the cost of virtual teams is much higher than the cost of traditional on-site teams. 
B) teams are not suitable for every situation. 
C) organizational leadership can outperform team incentives. 
D) the cost of maintaining teams is higher than the cost of maintaining individual work projects. 
E) teams are suitable for every task. 
A) the cost of virtual teams is much higher than the cost of traditional on-site teams. 
B) teams are not suitable for every situation. 
C) organizational leadership can outperform team incentives. 
D) the cost of maintaining teams is higher than the cost of maintaining individual work projects. 
E) teams are suitable for every task.

Question 8

SCENARIO 5-6
Your work team is newly formed and you are interested in understanding the various stages it might go through in its development so that you can be of help.Members of your team did not know one another prior to this work assignment.The project will likely last for several years.

-Referring to SCENARIO 5-6,the norming stage is one in which close relationships develop and the group demonstrates cohesiveness.

Accepted Answer

A) True 
 B)False

Question 9

SCENARIO 5-2
As a consultant who specializes in group dynamics,you are observing Stack Inc.'s self-managed teams,which are in different stages of development.Stack is a medium-sized manufacturing business with a diversity of employees at all levels.You have labelled the teams A,B,C,D,and E.

-Referring to SCENARIO 5-2,Team C,on the other hand,shows significant resistance to its appointed leader's guidance,and there is a lot of arguing over roles within the group.This team seems to be in the ____________ stage.

Accepted Answer

A) storming 
B) norming 
C) performing 
D) adjourning 
E) controlling 
A) storming 
B) norming 
C) performing 
D) adjourning 
E) controlling

Question 10

Effective teams show reflexivity,meaning that they think about and adjust their ________ when necessary.

Accepted Answer

A) master plan 
B) membership 
C) team roles 
D) resources 
E) conflict-management approach 
A) master plan 
B) membership 
C) team roles 
D) resources 
E) conflict-management approach

Question 11

A team is

Accepted Answer

A) any group of people working together. 
B) a number of people working together toward and accountable for a common goal. 
C) people,like factory workers,who perform the same tasks. 
D) a group of people with a common relationship. 
E) members of the same department. 
A) any group of people working together. 
B) a number of people working together toward and accountable for a common goal. 
C) people,like factory workers,who perform the same tasks. 
D) a group of people with a common relationship. 
E) members of the same department.

Question 12

SCENARIO 5-1
Your supervisor is interested in re-engineering work processes throughout the organization in order to establish work teams.However,he needs to make a presentation to senior executives outlining the benefits of such a plan.You have been asked to provide him with the rationale for such an endeavour.

-Referring to SCENARIO 5-1,which of the following is a good reason for undertaking such a plan?

Accepted Answer

A) It will reduce conflict. 
B) It will have negative synergy. 
C) It will dramatically decrease the amount of time to make decisions. 
D) Individuals will have greater job satisfaction because of higher pay levels. 
E) Employees will have greater task identity. 
A) It will reduce conflict. 
B) It will have negative synergy. 
C) It will dramatically decrease the amount of time to make decisions. 
D) Individuals will have greater job satisfaction because of higher pay levels. 
E) Employees will have greater task identity.

Question 13

SCENARIO 5-3
Several years ago,Ted Brown began a small retail store that sells computer parts.The store grew and the business expanded to offer computer repair and custom computer programming.Clients have expanded beyond walk-in customers to include small and medium-sized businesses.To accommodate this expansion,Ted had to hire additional personnel.Ted's new employees need to understand what their roles and those of others within the expanding company should be.

-Referring to SCENARIO 5-3,Ted can help his new employees understand their roles and the roles of others by explaining some common facts about roles.He explained to them that

Accepted Answer

A) each person will be expected to play a number of diverse roles and complete the tasks of some other members. 
B) teams do not expect members to be flexible enough to play multiple roles,because most people do not have the ability to shift roles rapidly even after training. 
C) role expectations are how people perceive their own given role. 
D) it may be helpful to view role expectations through the perspective of a psychological contract. 
E) individuals will be expected to take on individual roles that may or may not be helpful for keeping the team on task. 
A) each person will be expected to play a number of diverse roles and complete the tasks of some other members. 
B) teams do not expect members to be flexible enough to play multiple roles,because most people do not have the ability to shift roles rapidly even after training. 
C) role expectations are how people perceive their own given role. 
D) it may be helpful to view role expectations through the perspective of a psychological contract. 
E) individuals will be expected to take on individual roles that may or may not be helpful for keeping the team on task.

Question 14

When discussing a model for team effectiveness,________ would be found under the process.

Accepted Answer

A) special abilities 
B) role diversity 
C) task identity 
D) conflict management 
E) extreme flexibility 
A) special abilities 
B) role diversity 
C) task identity 
D) conflict management 
E) extreme flexibility

Question 15

Virtual teams are best described as

Accepted Answer

A) groups of employees from different departments who are located on different floors of the same building. 
B) groups of employees who are almost (virtually)identical to one another in skills and values. 
C) cross-functional groups of employees that operate across space,time,and organizational boundaries. 
D) formal work teams in which most members do not feel that they are really part of the team. 
E) informal groups that meet only in cyberspace. 
A) groups of employees from different departments who are located on different floors of the same building. 
B) groups of employees who are almost (virtually)identical to one another in skills and values. 
C) cross-functional groups of employees that operate across space,time,and organizational boundaries. 
D) formal work teams in which most members do not feel that they are really part of the team. 
E) informal groups that meet only in cyberspace.

Question 16

Dawn has come to you for good advice on how to manage her sales team.She realizes that not all sales team members have the necessary skills to be effective team players.You suggest that Dawn

Accepted Answer

A) provide training to improve members' skills in the areas in which they are lacking,which will help the team develop and reach its full potential. 
B) replace team members with those who do have the necessary skills. 
C) add members to the existing team by recruiting other team members who have the complementary skills needed. 
D) allow the team to develop on its own,as team members will learn to trust one another. 
E) have members take part in trust strategies in order to gain mutual respect,trust,and new skills. 
A) provide training to improve members' skills in the areas in which they are lacking,which will help the team develop and reach its full potential. 
B) replace team members with those who do have the necessary skills. 
C) add members to the existing team by recruiting other team members who have the complementary skills needed. 
D) allow the team to develop on its own,as team members will learn to trust one another. 
E) have members take part in trust strategies in order to gain mutual respect,trust,and new skills.

Question 17

SCENARIO 5-1
Your supervisor is interested in re-engineering work processes throughout the organization in order to establish work teams.However,he needs to make a presentation to senior executives outlining the benefits of such a plan.You have been asked to provide him with the rationale for such an endeavour.

-Referring to SCENARIO 5-1,since you understand when teams are most appropriate,and that they work best when there are significant levels of trust among team members,you caution your supervisor to consider ways that he could build trust among team members.You suggest that he build trust by

Accepted Answer

A) adjusting the reward system. 
B) being open and willing to protect and stand up for team members. 
C) increasing the interdependence of members. 
D) providing resources at the last minute to demonstrate to team members your reliability. 
E) explaining to team members how to do the tasks;this way there will be a standard process to follow and no surprises for team members. 
A) adjusting the reward system. 
B) being open and willing to protect and stand up for team members. 
C) increasing the interdependence of members. 
D) providing resources at the last minute to demonstrate to team members your reliability. 
E) explaining to team members how to do the tasks;this way there will be a standard process to follow and no surprises for team members.

Question 18

________ is the degree to which team members are attracted to one another and are motivated to stay on the team.

Accepted Answer

A) Context 
B) Composition 
C) Reflexivity 
D) Cohesiveness 
E) Flexibility 
A) Context 
B) Composition 
C) Reflexivity 
D) Cohesiveness 
E) Flexibility

Question 19

Teams that have been successful raise their beliefs about future success which,in turn,motivates them to work harder.

Accepted Answer

A) True 
 B)False

Question 20

The ideal group size depends on the type of task being completed.

Accepted Answer

A) True 
 B)False

________ is/are characteristic of effective teams.

Phillip wants to determine whether the task is better suited for an individual or a team assignment.Which question will best help Phillip solve this dilemma?

According to the punctuated-equilibrium model,productivity is highest during the time of

Whenever his team was experiencing some conflict while making a tough decision,Kevin often resorted to using ________ as an effective way to reduce the conflict.

Evidence suggests that

Effective teams show reflexivity,meaning that they think about and adjust their ________ when necessary.

A team is

When discussing a model for team effectiveness,________ would be found under the process.

Virtual teams are best described as

Dawn has come to you for good advice on how to manage her sales team.She realizes that not all sales team members have the necessary skills to be effective team players.You suggest that Dawn

________ is the degree to which team members are attracted to one another and are motivated to stay on the team.

Teams that have been successful raise their beliefs about future success which,in turn,motivates them to work harder.

The ideal group size depends on the type of task being completed.

What Is Organizational Behaviour

Perception, personality, and Emotions

Values, attitudes, and Their Effects in the Workplace

Motivating Self and Others

Communication, conflict, and Negotiation

Power and Politics

Leadership

Decision Making,creativity and Ethics

Organizational Culture and Change

Filters

Exam 5: Working in Teams

________ is/are characteristic of effective teams.

Phillip wants to determine whether the task is better suited for an individual or a team assignment.Which question will best help Phillip solve this dilemma?

According to the punctuated-equilibrium model,productivity is highest during the time of

Whenever his team was experiencing some conflict while making a tough decision,Kevin often resorted to using ________ as an effective way to reduce the conflict.

Evidence suggests that

Effective teams show reflexivity,meaning that they think about and adjust their ________ when necessary.

A team is

When discussing a model for team effectiveness,________ would be found under the process.

Virtual teams are best described as

Dawn has come to you for good advice on how to manage her sales team.She realizes that not all sales team members have the necessary skills to be effective team players.You suggest that Dawn

________ is the degree to which team members are attracted to one another and are motivated to stay on the team.

Teams that have been successful raise their beliefs about future success which,in turn,motivates them to work harder.

The ideal group size depends on the type of task being completed.

What Is Organizational Behaviour

Perception, personality, and Emotions

Values, attitudes, and Their Effects in the Workplace

Motivating Self and Others

Communication, conflict, and Negotiation

Power and Politics

Leadership

Decision Making,creativity and Ethics

Organizational Culture and Change

Filters