Question 1

Behaviour modification seeks to gradually shape trainee behaviour using reinforcement.

Accepted Answer

A) True 
 B)False

Question 2

What is the main difference between training and development?

Accepted Answer

A) Training is more important than development. 
B) Development is a broader term used to describe learning processes in an organization. 
C) Development is more future-oriented and broadly focused. 
D) Development is more narrowly focused. 
A) Training is more important than development. 
B) Development is a broader term used to describe learning processes in an organization. 
C) Development is more future-oriented and broadly focused. 
D) Development is more narrowly focused.

Question 3

Which learning method would be well-suited to teach air-traffic controllers how use the radar display?

Accepted Answer

A) the simulation method 
B) programmed instruction 
C) audiovisual learning 
D) on-the-job training 
A) the simulation method 
B) programmed instruction 
C) audiovisual learning 
D) on-the-job training

Question 4

Using participant reaction to evaluate training is the best way to determine training effectiveness.

Accepted Answer

A) True 
 B)False

Question 5

Team building is a relatively simple process.

Accepted Answer

A) True 
 B)False

Question 6

In assessing the effectiveness of a training program,which of the following is the most useful information for an HR manager to use?

Accepted Answer

A) how many employees signed up for it 
B) the average employee reaction to it 
C) how it helped to reduce wasted materials 
D) the costs for running it 
A) how many employees signed up for it 
B) the average employee reaction to it 
C) how it helped to reduce wasted materials 
D) the costs for running it

Question 7

In which stage of needs assessment are issues such as technological change and globalization assessed in training programs?

Accepted Answer

A) task analysis 
B) environmental analysis 
C) person analysis 
D) organization analysis 
A) task analysis 
B) environmental analysis 
C) person analysis 
D) organization analysis

Question 8

Benchmarking is concerned with measuring employee retention of training materials at specific points in time.

Accepted Answer

A) True 
 B)False

Question 9

Most organizations choose and implement training programs based on their overall strategic objectives.

Accepted Answer

A) True 
 B)False

Question 10

What is a common index used to calculate the benefits of a training program relative to its costs?

Accepted Answer

A) cost of living index 
B) return on capital 
C) return on investment 
D) productivity index 
A) cost of living index 
B) return on capital 
C) return on investment 
D) productivity index

Question 11

The greatest proportion of training is spent on which groups of employees?

Accepted Answer

A) executives and senior managers 
B) temporary and pat-time workers 
C) rank-and-file employees and supervisors 
D) senior managers and middle managers 
A) executives and senior managers 
B) temporary and pat-time workers 
C) rank-and-file employees and supervisors 
D) senior managers and middle managers

Question 12

Behaviour modelling appears to work in helping managers to interact with employees,introduce change,and handle discipline.

Accepted Answer

A) True 
 B)False

Question 13

Organization B is very keen to get the most benefit out of its training budgets and efforts.Which of the following plans is most likely to help Organization B's employees utilize their new training when they are back at their desks?

Accepted Answer

A) have employees hand in summaries of how they have used their training in their job 
B) devote a large part of the budget to vestibule training 
C) have the training mimic the actual work situation as closely as possible; train employees on how to implement their new training even when they are faced with roadblocks 
D) have employees exposed to both massed and distributed practice 
A) have employees hand in summaries of how they have used their training in their job 
B) devote a large part of the budget to vestibule training 
C) have the training mimic the actual work situation as closely as possible; train employees on how to implement their new training even when they are faced with roadblocks 
D) have employees exposed to both massed and distributed practice

Question 14

Classroom instruction is cost-effective because it allows the maximum number of trainees to be handled by the minimum number of instructors.

Accepted Answer

A) True 
 B)False

Question 15

Behaviour modelling is an approach that demonstrates desired behaviour and gives trainees the chance to practise and role-play those behaviours and receive feedback.

Accepted Answer

A) True 
 B)False

Question 16

The success of any training effort depends more upon the content of the program than on the teaching skills and personal characteristics of those conducting the training.

Accepted Answer

A) True 
 B)False

Question 17

Most executives believe that formal orientation programs are effective in helping to retain and motivate employees.

Accepted Answer

A) True 
 B)False

Question 18

Explain the strategic approach to training.

Accepted Answer

The strategic approach to training makes

Question 19

A combination of on-the-job training,seminars,conferences,classroom instruction,and role-playing would be a good assortment of learning methods for which group of employees?

Accepted Answer

A) interns 
B) new managers 
C) experienced front-line staff 
D) new employees at all levels 
A) interns 
B) new managers 
C) experienced front-line staff 
D) new employees at all levels

Question 20

The task analysis portion of organization analysis is shifting from emphasis on a fixed schedule of tasks to a flexible set of competencies needed for performance.

Accepted Answer

A) True 
 B)False

Behaviour modification seeks to gradually shape trainee behaviour using reinforcement.

What is the main difference between training and development?

Which learning method would be well-suited to teach air-traffic controllers how use the radar display?

Using participant reaction to evaluate training is the best way to determine training effectiveness.

Team building is a relatively simple process.

In assessing the effectiveness of a training program,which of the following is the most useful information for an HR manager to use?

In which stage of needs assessment are issues such as technological change and globalization assessed in training programs?

Benchmarking is concerned with measuring employee retention of training materials at specific points in time.

Most organizations choose and implement training programs based on their overall strategic objectives.

What is a common index used to calculate the benefits of a training program relative to its costs?

The greatest proportion of training is spent on which groups of employees?

Behaviour modelling appears to work in helping managers to interact with employees,introduce change,and handle discipline.

Organization B is very keen to get the most benefit out of its training budgets and efforts.Which of the following plans is most likely to help Organization B's employees utilize their new training when they are back at their desks?

Classroom instruction is cost-effective because it allows the maximum number of trainees to be handled by the minimum number of instructors.

Behaviour modelling is an approach that demonstrates desired behaviour and gives trainees the chance to practise and role-play those behaviours and receive feedback.

The success of any training effort depends more upon the content of the program than on the teaching skills and personal characteristics of those conducting the training.

Most executives believe that formal orientation programs are effective in helping to retain and motivate employees.

Explain the strategic approach to training.

A combination of on-the-job training,seminars,conferences,classroom instruction,and role-playing would be a good assortment of learning methods for which group of employees?

The task analysis portion of organization analysis is shifting from emphasis on a fixed schedule of tasks to a flexible set of competencies needed for performance.

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Performance Management

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

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Exam 7: Training and Development

Behaviour modification seeks to gradually shape trainee behaviour using reinforcement.

What is the main difference between training and development?

Which learning method would be well-suited to teach air-traffic controllers how use the radar display?

Using participant reaction to evaluate training is the best way to determine training effectiveness.

Team building is a relatively simple process.

In assessing the effectiveness of a training program,which of the following is the most useful information for an HR manager to use?

In which stage of needs assessment are issues such as technological change and globalization assessed in training programs?

Benchmarking is concerned with measuring employee retention of training materials at specific points in time.

Most organizations choose and implement training programs based on their overall strategic objectives.

What is a common index used to calculate the benefits of a training program relative to its costs?

The greatest proportion of training is spent on which groups of employees?

Behaviour modelling appears to work in helping managers to interact with employees,introduce change,and handle discipline.

Organization B is very keen to get the most benefit out of its training budgets and efforts.Which of the following plans is most likely to help Organization B's employees utilize their new training when they are back at their desks?

Classroom instruction is cost-effective because it allows the maximum number of trainees to be handled by the minimum number of instructors.

Behaviour modelling is an approach that demonstrates desired behaviour and gives trainees the chance to practise and role-play those behaviours and receive feedback.

The success of any training effort depends more upon the content of the program than on the teaching skills and personal characteristics of those conducting the training.

Most executives believe that formal orientation programs are effective in helping to retain and motivate employees.

Explain the strategic approach to training.

A combination of on-the-job training,seminars,conferences,classroom instruction,and role-playing would be a good assortment of learning methods for which group of employees?

The task analysis portion of organization analysis is shifting from emphasis on a fixed schedule of tasks to a flexible set of competencies needed for performance.

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Performance Management

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Filters