Question 1

Generally speaking, the netiquette guidelines that apply to microblog posts do not apply to email.

Accepted Answer

A) True 
 B)False  False

Question 2

Provide an example of a letter cliché.

Accepted Answer

Answers will vary. "As per your request, " "attached please find," and "pursuant to our agreement" are some common examples mentioned in the text.

Question 3

A small manufacturer of computer games discovers an error in the instructions shipped with the latest product. A writer at the company has been asked to write a letter to recent purchasers of the product explaining the correct information and apologizing for the mistake. Which of the following elements would NOT appropriately be included in this letter?

Accepted Answer

A)  blind-copy notation 
B)  a heading 
C)  a subject line 
D)  a discount offer on another product 
A)  blind-copy notation 
B)  a heading 
C)  a subject line 
D)  a discount offer on another product A

Question 4

When it appears in a letter, memo, or email, what does the symbol "c" stand for?

Accepted Answer

A)  confidential 
B)  contract 
C)  copy 
D)  correspondence 
A)  confidential 
B)  contract 
C)  copy 
D)  correspondence

Question 5

You are one of four people on a search committee interviewing candidates for a marketing manager position in your department. The Human Resources (HR) department has asked each person on the committee to provide feedback after every interview. The candidate you interviewed this afternoon, Mr. Zoolander, did not seem at ease, and you were disappointed in several of his responses to questions. Which passage would be best to include in your email to the HR department?

Accepted Answer

A)  I was disappointed with several of Mr. Zoolander's responses to our questions. He did not show that he had thought deeply about the issues our department is facing. 
B)  Zoolander is a no-go. Kind of a bug-eyed weirdo if you ask me. 
C)  Zoolander almost blew a gasket when I asked him for a specific example of his leadership. And he went to that college on the other side of the state? That's all you need to know right there. 
D)  Mr. Zoolander presents a curious case for this committee. I think his nervousness belies his enthusiasm for the position, but one cannot be too sure. I find myself in a position of ambivalence. 
A)  I was disappointed with several of Mr. Zoolander's responses to our questions. He did not show that he had thought deeply about the issues our department is facing. 
B)  Zoolander is a no-go. Kind of a bug-eyed weirdo if you ask me. 
C)  Zoolander almost blew a gasket when I asked him for a specific example of his leadership. And he went to that college on the other side of the state? That's all you need to know right there. 
D)  Mr. Zoolander presents a curious case for this committee. I think his nervousness belies his enthusiasm for the position, but one cannot be too sure. I find myself in a position of ambivalence.

Question 6

A salutation is a greeting at the beginning of a letter, traditionally consisting of the word "Dear," the reader's courtesy title and last name, and a colon.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following statements is true?

Accepted Answer

A)  Memos are commonly written to people outside your own organization. 
B)  Memos are commonly written to people within your own organization. 
C)  Memos are a highly formal type of workplace correspondence. 
D)  Memos should not contain content with section headings. 
A)  Memos are commonly written to people outside your own organization. 
B)  Memos are commonly written to people within your own organization. 
C)  Memos are a highly formal type of workplace correspondence. 
D)  Memos should not contain content with section headings.

Question 8

Twitter tweets and Facebook posts are forms of business correspondence.

Accepted Answer

A) True 
 B)False

Question 9

Why is it important to communicate honestly, no matter what type of document you create?

Accepted Answer

A)  To be ethical you must be honest and avoid misleading people. 
B)  Dishonest communication can lead customers to take their business elsewhere. 
C)  Honesty projects a "you attitude" toward your reader. 
D)  All responses are correct. 
A)  To be ethical you must be honest and avoid misleading people. 
B)  Dishonest communication can lead customers to take their business elsewhere. 
C)  Honesty projects a "you attitude" toward your reader. 
D)  All responses are correct.

Question 10

The terms letter and memo are interchangeable.

Accepted Answer

A) True 
 B)False

Question 11

it is inappropriate to use headings in informal documents such as memos or email.

Accepted Answer

A) True 
 B)False

Question 12

In some cultures, a person is more likely to walk down the hall to deliver a brief message than to send an email, because doing so shows more respect.

Accepted Answer

A) True 
 B)False

Question 13

What is flaming?

Accepted Answer

To flame is to scorch a reader

Question 14

One disadvantage of correspondence clichés is that they can be hard to understand.

Accepted Answer

A) True 
 B)False

Question 15

The number following an enclosure notation at the bottom of a letter indicates the number of sheets of paper enclosed with the letter.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following best defines writing that projects the "you attitude"?

Accepted Answer

A)  writing that clearly sets the responsibility for a problem on the reader 
B)  writing with the kind of tone and style that you would prefer in a letter you receive 
C)  writing that conveys defensiveness and self-protection 
D)  writing that addresses the reader as "you" 
A)  writing that clearly sets the responsibility for a problem on the reader 
B)  writing with the kind of tone and style that you would prefer in a letter you receive 
C)  writing that conveys defensiveness and self-protection 
D)  writing that addresses the reader as "you"

Question 17

A writer working for the state department of agriculture wishes to educate farmers statewide about upcoming changes in irrigation policies. Which of the following types of communication would be most effective?

Accepted Answer

A)  memo 
B)  email 
C)  letter 
D)  fax 
A)  memo 
B)  email 
C)  letter 
D)  fax

Question 18

three elements are nearly always found at the top of the second and subsequent pages of a memo. One is the page number. What are the other two elements?

Accepted Answer

The name of the reci

Question 19

What does the notation "cc" stand for in a letter, memo, or email?

Accepted Answer

The answer of What does the notation "cc" stand for...

Question 20

three elements are always found at the top of the second and subsequent pages of a memo. One is the page number. What are the other two?

Accepted Answer

A)  the writer's contact information 
B)  the date of the memo 
C)  the attention line 
D)  the name of the recipient 
A)  the writer's contact information 
B)  the date of the memo 
C)  the attention line 
D)  the name of the recipient

Generally speaking, the netiquette guidelines that apply to microblog posts do not apply to email.

Provide an example of a letter cliché.

When it appears in a letter, memo, or email, what does the symbol "c" stand for?

A salutation is a greeting at the beginning of a letter, traditionally consisting of the word "Dear," the reader's courtesy title and last name, and a colon.

Which of the following statements is true?

Twitter tweets and Facebook posts are forms of business correspondence.

Why is it important to communicate honestly, no matter what type of document you create?

The terms letter and memo are interchangeable.

it is inappropriate to use headings in informal documents such as memos or email.

In some cultures, a person is more likely to walk down the hall to deliver a brief message than to send an email, because doing so shows more respect.

What is flaming?

One disadvantage of correspondence clichés is that they can be hard to understand.

The number following an enclosure notation at the bottom of a letter indicates the number of sheets of paper enclosed with the letter.

Which of the following best defines writing that projects the "you attitude"?

A writer working for the state department of agriculture wishes to educate farmers statewide about upcoming changes in irrigation policies. Which of the following types of communication would be most effective?

three elements are nearly always found at the top of the second and subsequent pages of a memo. One is the page number. What are the other two elements?

What does the notation "cc" stand for in a letter, memo, or email?

three elements are always found at the top of the second and subsequent pages of a memo. One is the page number. What are the other two?

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Reviewing, Evaluating, and Testing Documents and Web Sites

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters

Exam 14: Writing Correspondence

Generally speaking, the netiquette guidelines that apply to microblog posts do not apply to email.

Provide an example of a letter cliché.

When it appears in a letter, memo, or email, what does the symbol "c" stand for?

A salutation is a greeting at the beginning of a letter, traditionally consisting of the word "Dear," the reader's courtesy title and last name, and a colon.

Which of the following statements is true?

Twitter tweets and Facebook posts are forms of business correspondence.

Why is it important to communicate honestly, no matter what type of document you create?

The terms letter and memo are interchangeable.

it is inappropriate to use headings in informal documents such as memos or email.

In some cultures, a person is more likely to walk down the hall to deliver a brief message than to send an email, because doing so shows more respect.

What is flaming?

One disadvantage of correspondence clichés is that they can be hard to understand.

The number following an enclosure notation at the bottom of a letter indicates the number of sheets of paper enclosed with the letter.

Which of the following best defines writing that projects the "you attitude"?

A writer working for the state department of agriculture wishes to educate farmers statewide about upcoming changes in irrigation policies. Which of the following types of communication would be most effective?

three elements are nearly always found at the top of the second and subsequent pages of a memo. One is the page number. What are the other two elements?

What does the notation "cc" stand for in a letter, memo, or email?

three elements are always found at the top of the second and subsequent pages of a memo. One is the page number. What are the other two?

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Reviewing, Evaluating, and Testing Documents and Web Sites

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters