Question 1

Which of these comments about a team member's report draft is the least diplomatic?

Accepted Answer

A)  I like the statistics that you provide in the introduction. I wonder if the audience will recognize these sources you consulted. 
B)  This introduction shows a lot of hard work. Perhaps an additional example would make your point even stronger. 
C)  You did not write this introduction very well. You left out a lot of important background information. 
D)  I know the proposal reviewers have very high standards. I think we all will benefit from improving our proofreading skills. 
A)  I like the statistics that you provide in the introduction. I wonder if the audience will recognize these sources you consulted. 
B)  This introduction shows a lot of hard work. Perhaps an additional example would make your point even stronger. 
C)  You did not write this introduction very well. You left out a lot of important background information. 
D)  I know the proposal reviewers have very high standards. I think we all will benefit from improving our proofreading skills. C

Question 2

one advantage of collaboration is that it can yield a more coherent document.

Accepted Answer

A) True 
 B)False  False

Question 3

Chapter 4 offers seven suggestions for communicating diplomatically. Which of these is a suggestion from the chapter?

Accepted Answer

A)  Avoid qualifier statements such as "I think . . . ." or "It seems to me . . . ." 
B)  Use strong language-it is better to appear overbearing than to appear weak and indecisive. 
C)  Follow your emotions if someone opposes you. 
D)  Ask pertinent questions. 
A)  Avoid qualifier statements such as "I think . . . ." or "It seems to me . . . ." 
B)  Use strong language-it is better to appear overbearing than to appear weak and indecisive. 
C)  Follow your emotions if someone opposes you. 
D)  Ask pertinent questions. D

Question 4

Which of the following is likely to cause a team writing collaboratively to produce an inferior document?

Accepted Answer

A)  The team shares a common goal. 
B)  The team avoids conflict. 
C)  Team members act as the audience for the document. 
D)  Team members divide up the workload. 
A)  The team shares a common goal. 
B)  The team avoids conflict. 
C)  Team members act as the audience for the document. 
D)  Team members divide up the workload.

Question 5

Is email a synchronous or an asynchronous medium of communication?

Accepted Answer

Email is a

Question 6

In what way does collaboration allow an organization to grow?

Accepted Answer

Collaboration allows an organization to

Question 7

Chapter 4 contains examples of three forms that collaborative teams can use to help ensure that the team's efforts will be successful. List the forms.

Accepted Answer

Work-schedule form,

Question 8

Which of the following does NOT overstate the speaker's position?

Accepted Answer

A)  I know one of the members of the review panel, and I am positive that he will stick up for us when they pick their finalists. 
B)  We prepared our document carefully, and I think we have highlighted our strengths successfully. 
C)  We're the indisputable leaders in this market niche. There's no way anyone can offer better features than we do. 
D)  It is not possible that anyone is more qualified for this job than we are. 
A)  I know one of the members of the review panel, and I am positive that he will stick up for us when they pick their finalists. 
B)  We prepared our document carefully, and I think we have highlighted our strengths successfully. 
C)  We're the indisputable leaders in this market niche. There's no way anyone can offer better features than we do. 
D)  It is not possible that anyone is more qualified for this job than we are.

Question 9

which three of the following features of word-processing software are particularly useful in collaboration?

Accepted Answer

A)  thesaurus feature 
B)  spell-checker feature 
C)  revision feature 
D)  comment feature 
E)  highlighting feature 
A)  thesaurus feature 
B)  spell-checker feature 
C)  revision feature 
D)  comment feature 
E)  highlighting feature

Question 10

Employees rarely use social media and personal electronics to complete work tasks.

Accepted Answer

A) True 
 B)False

Question 11

Differences between the ways men and women work in teams are hard to notice.

Accepted Answer

A) True 
 B)False

Question 12

All of the participants in a video conference must be in dedicated conference rooms with sophisticated cameras and microphones.

Accepted Answer

A) True 
 B)False

Question 13

Which of these guidelines will help you listen effectively?

Accepted Answer

A)  Write down everything the speaker says. 
B)  Ask questions to clarify what the speaker said. 
C)  Keep your eyes down and avoid distracting the speaker. 
D)  Allow your mind to wander and trust that you will be able to refocus. 
A)  Write down everything the speaker says. 
B)  Ask questions to clarify what the speaker said. 
C)  Keep your eyes down and avoid distracting the speaker. 
D)  Allow your mind to wander and trust that you will be able to refocus.

Question 14

one of the disadvantages of collaboration is that it is likely to lead to charges of sexual harassment, sexual discrimination, or both.

Accepted Answer

A) True 
 B)False

Question 15

Chapter 4 offers six suggestions for participating in a videoconference. Which of these is NOT a suggestion from the chapter?

Accepted Answer

A)  Practice using the videoconferencing system. 
B)  Dress as you would for a face-to-face meeting. 
C)  Arrange for technical support for all participants. 
D)  Speak louder than usual. 
A)  Practice using the videoconferencing system. 
B)  Dress as you would for a face-to-face meeting. 
C)  Arrange for technical support for all participants. 
D)  Speak louder than usual.

Question 16

Videoconferencing allows two or more people in separate locations to see and hear each other simultaneously. What other two activities does videoconferencing allow participants to perform?

Accepted Answer

Videoconferencing allows parti

Question 17

Chapter 4 discusses five aspects of conducting meetings, a crucial component of collaboration. What are two of those aspects?

Accepted Answer

The five aspects discussed are

Question 18

According to the research cited in Chapter 4, students from other cultures may be unwilling to respond with a definite "no" in a collaborative setting. What is one other behavior that students from other cultures might exhibit in a collaborative setting?

Accepted Answer

The other behaviors are the following: S

Question 19

How can a team benefit from members who come from different cultures?

Accepted Answer

A)  Team members can provide a broader understanding of how members of the audience will respond to a document. 
B)  A cross-cultural team can view a problem from more perspectives than a mono-cultural team. 
C)  A cross-cultural team can help create products and services that are better suited for markets around the world. 
D)  All responses are correct. 
A)  Team members can provide a broader understanding of how members of the audience will respond to a document. 
B)  A cross-cultural team can view a problem from more perspectives than a mono-cultural team. 
C)  A cross-cultural team can help create products and services that are better suited for markets around the world. 
D)  All responses are correct.

Question 20

What is an advantage of collaboratively creating a document in a shared workspace rather than working collaboratively on a document via email?

Accepted Answer

A)  A shared workspace will create an archive of all the changes made by all team members. 
B)  A shared workspace ensures that only one person can read a document at a time. 
C)  A shared workspace will create backup files once per day. 
D)  A shared workspace ensures that only one format of a file will be available. 
A)  A shared workspace will create an archive of all the changes made by all team members. 
B)  A shared workspace ensures that only one person can read a document at a time. 
C)  A shared workspace will create backup files once per day. 
D)  A shared workspace ensures that only one format of a file will be available.

Exam 4: Writing Collaboratively

Which of these comments about a team member's report draft is the least diplomatic?

one advantage of collaboration is that it can yield a more coherent document.

Chapter 4 offers seven suggestions for communicating diplomatically. Which of these is a suggestion from the chapter?

Which of the following is likely to cause a team writing collaboratively to produce an inferior document?

Is email a synchronous or an asynchronous medium of communication?

In what way does collaboration allow an organization to grow?

Chapter 4 contains examples of three forms that collaborative teams can use to help ensure that the team's efforts will be successful. List the forms.

Which of the following does NOT overstate the speaker's position?

which three of the following features of word-processing software are particularly useful in collaboration?

Employees rarely use social media and personal electronics to complete work tasks.

Differences between the ways men and women work in teams are hard to notice.

All of the participants in a video conference must be in dedicated conference rooms with sophisticated cameras and microphones.

Which of these guidelines will help you listen effectively?

one of the disadvantages of collaboration is that it is likely to lead to charges of sexual harassment, sexual discrimination, or both.

Chapter 4 offers six suggestions for participating in a videoconference. Which of these is NOT a suggestion from the chapter?

Videoconferencing allows two or more people in separate locations to see and hear each other simultaneously. What other two activities does videoconferencing allow participants to perform?

Chapter 4 discusses five aspects of conducting meetings, a crucial component of collaboration. What are two of those aspects?

According to the research cited in Chapter 4, students from other cultures may be unwilling to respond with a definite "no" in a collaborative setting. What is one other behavior that students from other cultures might exhibit in a collaborative setting?

How can a team benefit from members who come from different cultures?

What is an advantage of collaboratively creating a document in a shared workspace rather than working collaboratively on a document via email?

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Reviewing, Evaluating, and Testing Documents and Web Sites

Writing Correspondence

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters