Question 1

Which of these is a document-related factor you must consider when communicating on the job?

Accepted Answer

A)  the amount of time you have to complete the communication task 
B)  the level of formality required in the final product 
C)  the number of resources available to help you complete the communication task 
D)  All responses are correct. 
A)  the amount of time you have to complete the communication task 
B)  the level of formality required in the final product 
C)  the number of resources available to help you complete the communication task 
D)  All responses are correct. D

Question 2

Chapter 1 identifies common reasons for creating technical documents. Which reason in the following list is NOT mentioned in the chapter?

Accepted Answer

A)  to help others carry out a task 
B)  to change attitudes about a technology or an issue 
C)  to establish common knowledge in the marketplace 
D)  to help others make a decision 
A)  to help others carry out a task 
B)  to change attitudes about a technology or an issue 
C)  to establish common knowledge in the marketplace 
D)  to help others make a decision C

Question 3

Which of these abilities is NOT likely to help you as a workplace communicator?

Accepted Answer

A)  the ability to perform research 
B)  the ability to solve problems 
C)  the ability to speak and write clearly 
D)  the ability to deflect attention 
A)  the ability to perform research 
B)  the ability to solve problems 
C)  the ability to speak and write clearly 
D)  the ability to deflect attention D

Question 4

Why is the ability to prioritize and respond quickly more valuable in the contemporary workplace than ever before?

Accepted Answer

This quality is more

Question 5

people who are good at communicating in the workplace possess four skills and abilities, including the abilities to write clearly, solve problems, and analyze information. Which of the following is the fourth ability?

Accepted Answer

A)  the ability to perform research 
B)  the ability to perform as a speaker 
C)  punctuality 
D)  efficiency 
A)  the ability to perform research 
B)  the ability to perform as a speaker 
C)  punctuality 
D)  efficiency

Question 6

Companies hiring technical professionals such as engineers, scientists, and programmers focus primarily on the technical abilities of the candidates they consider for employment.

Accepted Answer

A) True 
 B)False

Question 7

Which of these is a measure of excellence in technical communication?

Accepted Answer

A)  accuracy 
B)  terseness 
C)  plainness 
D)  celerity 
A)  accuracy 
B)  terseness 
C)  plainness 
D)  celerity

Question 8

Technical communication primarily involves those whose main job is to produce documentation such as reports and manuals.

Accepted Answer

A) True 
 B)False

Question 9

Chapter 1 lists a variety of examples of workplace communication. Name four of them.

Accepted Answer

Examples include memos, email, wikis, pr

Question 10

Which two things must you clearly understand in order to communicate successfully?

Accepted Answer

A)  your audience and your purpose 
B)  your proposal and your audience 
C)  your documentation and measures of excellence 
D)  your software and your hardware 
A)  your audience and your purpose 
B)  your proposal and your audience 
C)  your documentation and measures of excellence 
D)  your software and your hardware

Question 11

To make it easy for readers to find the information they need, many technical documents are made up of small, independent sections.

Accepted Answer

A) True 
 B)False

Question 12

For what reason do most organizations welcome both positive and negative comments on blog posts?

Accepted Answer

Most organizations are willing

Question 13

As used in Chapter 1, what does accessibility mean?

Accepted Answer

Accessibility refers

Question 14

Which of these is a quality shown by a successful workplace communicator?

Accepted Answer

A)  keeping new information about your field to yourself 
B)  prioritizing your own needs 
C)  displaying emotional intelligence 
D)  sharing proprietary information openly 
A)  keeping new information about your field to yourself 
B)  prioritizing your own needs 
C)  displaying emotional intelligence 
D)  sharing proprietary information openly

Question 15

When creating a technical document, you often have to make compromises. Which of these is an example of a compromise related to communication?

Accepted Answer

A)  Your boss tells you to create the document in English and Spanish, so you do. 
B)  You would prefer to create separate instruction sheets in English and Spanish, but you create one sheet giving instructions in both languages to save on printing costs. 
C)  Your audience is not made up of technical experts, so you use common words in place of technical vocabulary. 
D)  You place paper copies of your document in the boxes carrying your products, and you post electronic copies online. 
A)  Your boss tells you to create the document in English and Spanish, so you do. 
B)  You would prefer to create separate instruction sheets in English and Spanish, but you create one sheet giving instructions in both languages to save on printing costs. 
C)  Your audience is not made up of technical experts, so you use common words in place of technical vocabulary. 
D)  You place paper copies of your document in the boxes carrying your products, and you post electronic copies online.

Question 16

Chapter 1 identifies correctness as a characteristic of good technical communication. In this context, correctness refers to the proper use of grammar and punctuation to accurately convey the intended meaning.

Accepted Answer

A) True 
 B)False

Question 17

Which statement best explains how the concept of company branding is related to technical communication?

Accepted Answer

A)  Branding is concerned with making money, and employees are paid to help companies make money. 
B)  Branding is concerned with the image that a company presents to the world, and that image includes its documents. 
C)  Branding is largely concerned with color choices, so a document must contain the company's colors. 
D)  Branding is concerned with slogans, and you might have to write a slogan for your department. 
A)  Branding is concerned with making money, and employees are paid to help companies make money. 
B)  Branding is concerned with the image that a company presents to the world, and that image includes its documents. 
C)  Branding is largely concerned with color choices, so a document must contain the company's colors. 
D)  Branding is concerned with slogans, and you might have to write a slogan for your department.

Question 18

Chapter 1 identifies three sets of factors to consider when communicating technical information. Which of the following is on this list?

Accepted Answer

A)  image-related factors 
B)  technology-related factors 
C)  purpose-related factors 
D)  none of the above 
A)  image-related factors 
B)  technology-related factors 
C)  purpose-related factors 
D)  none of the above

Question 19

Social-media posts such as tweets can be examples of technical documents.

Accepted Answer

A) True 
 B)False

Question 20

Chapter 1 defines technical communication as a process encompassing which of the following?

Accepted Answer

A)  documents and activities 
B)  documentation and analysis 
C)  process and analysis 
D)  diagramming and activities 
A)  documents and activities 
B)  documentation and analysis 
C)  process and analysis 
D)  diagramming and activities

Exam 1: Introduction to Technical Communication

Which of these is a document-related factor you must consider when communicating on the job?

Chapter 1 identifies common reasons for creating technical documents. Which reason in the following list is NOT mentioned in the chapter?

Which of these abilities is NOT likely to help you as a workplace communicator?

Why is the ability to prioritize and respond quickly more valuable in the contemporary workplace than ever before?

people who are good at communicating in the workplace possess four skills and abilities, including the abilities to write clearly, solve problems, and analyze information. Which of the following is the fourth ability?

Companies hiring technical professionals such as engineers, scientists, and programmers focus primarily on the technical abilities of the candidates they consider for employment.

Which of these is a measure of excellence in technical communication?

Technical communication primarily involves those whose main job is to produce documentation such as reports and manuals.

Chapter 1 lists a variety of examples of workplace communication. Name four of them.

Which two things must you clearly understand in order to communicate successfully?

To make it easy for readers to find the information they need, many technical documents are made up of small, independent sections.

For what reason do most organizations welcome both positive and negative comments on blog posts?

As used in Chapter 1, what does accessibility mean?

Which of these is a quality shown by a successful workplace communicator?

When creating a technical document, you often have to make compromises. Which of these is an example of a compromise related to communication?

Chapter 1 identifies correctness as a characteristic of good technical communication. In this context, correctness refers to the proper use of grammar and punctuation to accurately convey the intended meaning.

Which statement best explains how the concept of company branding is related to technical communication?

Chapter 1 identifies three sets of factors to consider when communicating technical information. Which of the following is on this list?

Social-media posts such as tweets can be examples of technical documents.

Chapter 1 defines technical communication as a process encompassing which of the following?

Understanding Ethical and Legal Considerations

Writing Technical Documents

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Reviewing, Evaluating, and Testing Documents and Web Sites

Writing Correspondence

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

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