Question 1

Decision making is the selection of a course of action from a variety of alternatives.

Accepted Answer

A) True 
 B)False  True

Question 2

Management science techniques, such as linear programming, work best under conditions of risk.

Accepted Answer

A) True 
 B)False  False

Question 3

_____________ is the use of eye contact during communication.

Accepted Answer

A)  Chronemics 
B)  Proxemics 
C)  Oculesics 
D)  Olfactics 
A)  Chronemics 
B)  Proxemics 
C)  Oculesics 
D)  Olfactics C

Question 4

Deciding where to open a new restaurant would be considered a(n) _____________ type of decision.

Accepted Answer

A)  programmed 
B)  input 
C)  transformation 
D)  nonprogrammed 
A)  programmed 
B)  input 
C)  transformation 
D)  nonprogrammed

Question 5

_____________ is a technique that provides a comparison of alternatives based on their costs and effectiveness in meeting organizational objectives.

Accepted Answer

The answer of _____________ is a technique that provides a...

Question 6

Nonprogrammed decisions are those reached by following established policies and procedures.

Accepted Answer

A) True 
 B)False

Question 7

The fact that the word "dinner" may mean the noon meal to one individual and the evening meal to another is an example of

Accepted Answer

A)  a barrier to communication. 
B)  noise in the communication process. 
C)  improper encoding of a message. 
D)  ineffective decoding of a message. 
A)  a barrier to communication. 
B)  noise in the communication process. 
C)  improper encoding of a message. 
D)  ineffective decoding of a message.

Question 8

When selecting a food supplier, Jim Jones, the foodservice manager compared the dependability, price, and variety of products offered by three different suppliers. This illustrates which step in the decision-making process?

Accepted Answer

A)  Defining the problem. 
B)  Evaluating alternatives. 
C)  Implementing the decision. 
D)  Evaluating the decision. 
A)  Defining the problem. 
B)  Evaluating alternatives. 
C)  Implementing the decision. 
D)  Evaluating the decision.

Question 9

The decision-making technique that involves graphically displaying the flow and sequence of activities and events is termed a linear program.

Accepted Answer

A) True 
 B)False

Question 10

What type of group decision making is used to develop consensus among a group of experts?

Accepted Answer

The answer of What type of group decision making is...

Question 11

The use of the symbols :-) to indicate a sense of happiness is an example of an

Accepted Answer

A)  acronym. 
B)  emoticon. 
C)  icon. 
D)  chromatic. 
A)  acronym. 
B)  emoticon. 
C)  icon. 
D)  chromatic.

Question 12

Which of the following would be an example of a strategic move to help shift from a blocked negotiation to a constructive dialog?

Accepted Answer

A)  limiting discussion of ideas to negotiation sessions only. 
B)  identifying clearly the costs of change to the proposed state 
C)  finding ways to help participants save face. 
D)  presenting ideas in very direct yet succinct ways.
133 
A)  limiting discussion of ideas to negotiation sessions only. 
B)  identifying clearly the costs of change to the proposed state 
C)  finding ways to help participants save face. 
D)  presenting ideas in very direct yet succinct ways.
133

Question 13

____________ bargaining occurs when resources available are fixed and the negotiation focuses on what portion of the resources each will get.

Accepted Answer

The answer of ____________ bargaining occurs when resources available are...

Question 14

One technique to improve communication would be to use

Accepted Answer

A)  one-way communication. 
B)  only one channel of communication. 
C)  limited repetition. 
D)  face-to-face communication. 
A)  one-way communication. 
B)  only one channel of communication. 
C)  limited repetition. 
D)  face-to-face communication.

Question 15

When managers make a decision under conditions of uncertainty, they

Accepted Answer

A)  have adequate information to assure results. 
B)  are faced with the possibility that several outcomes may occur. 
C)  often use probability techniques to evaluate alternatives. 
D)  have to use their experience, judgment, and intuition to narrow the range of choices. 
A)  have adequate information to assure results. 
B)  are faced with the possibility that several outcomes may occur. 
C)  often use probability techniques to evaluate alternatives. 
D)  have to use their experience, judgment, and intuition to narrow the range of choices.

Question 16

Group decision making is more likely to be used for

Accepted Answer

A)  programmed decisions. 
B)  decisions with a higher degree of certainty. 
C)  nonprogrammed decisions. 
D)  decisions with minimal risk. 
A)  programmed decisions. 
B)  decisions with a higher degree of certainty. 
C)  nonprogrammed decisions. 
D)  decisions with minimal risk.

Question 17

Nonprogrammed decisions are most likely to be made by _____________-level managers.

Accepted Answer

A)  first-line 
B)  middle 
C)  top 
A)  first-line 
B)  middle 
C)  top

Question 18

All communication includes three primary elements: sender, message, and receiver.

Accepted Answer

A) True 
 B)False

Question 19

The decision-making technique used to examine ways to reduce the amount of time people wait in line is termed

Accepted Answer

A)  queuing theory. 
B)  game theory. 
C)  linear programming. 
D)  PERT charting. 
A)  queuing theory. 
B)  game theory. 
C)  linear programming. 
D)  PERT charting.

Question 20

The use of eye contact during communication is termed oculesics.

Accepted Answer

A) True 
 B)False

Decision making is the selection of a course of action from a variety of alternatives.

Management science techniques, such as linear programming, work best under conditions of risk.

_____________ is the use of eye contact during communication.

Deciding where to open a new restaurant would be considered a(n) _____________ type of decision.

_____________ is a technique that provides a comparison of alternatives based on their costs and effectiveness in meeting organizational objectives.

Nonprogrammed decisions are those reached by following established policies and procedures.

The fact that the word "dinner" may mean the noon meal to one individual and the evening meal to another is an example of

When selecting a food supplier, Jim Jones, the foodservice manager compared the dependability, price, and variety of products offered by three different suppliers. This illustrates which step in the decision-making process?

The decision-making technique that involves graphically displaying the flow and sequence of activities and events is termed a linear program.

What type of group decision making is used to develop consensus among a group of experts?

The use of the symbols :-) to indicate a sense of happiness is an example of an

Which of the following would be an example of a strategic move to help shift from a blocked negotiation to a constructive dialog?

____________ bargaining occurs when resources available are fixed and the negotiation focuses on what portion of the resources each will get.

One technique to improve communication would be to use

When managers make a decision under conditions of uncertainty, they

Group decision making is more likely to be used for

Nonprogrammed decisions are most likely to be made by _____________-level managers.

All communication includes three primary elements: sender, message, and receiver.

The decision-making technique used to examine ways to reduce the amount of time people wait in line is termed

The use of eye contact during communication is termed oculesics.

Systems Approach to a Foodservice Organization

Managing Quality

The Menu

Food Product Flow

Procurement

Food Production

Distribution and Service

Safety, Sanitation, and Maintenance

Management Principles

Leadership and Organizational Change

Management of Human Resources

Management of Financial Resources

Marketing Foodservice

Meals, Satisfaction, and Accountability

Filters

Exam 11: Decision Making, Communication, and Balance

Decision making is the selection of a course of action from a variety of alternatives.

Management science techniques, such as linear programming, work best under conditions of risk.

_____________ is the use of eye contact during communication.

Deciding where to open a new restaurant would be considered a(n) _____________ type of decision.

_____________ is a technique that provides a comparison of alternatives based on their costs and effectiveness in meeting organizational objectives.

Nonprogrammed decisions are those reached by following established policies and procedures.

The fact that the word "dinner" may mean the noon meal to one individual and the evening meal to another is an example of

When selecting a food supplier, Jim Jones, the foodservice manager compared the dependability, price, and variety of products offered by three different suppliers. This illustrates which step in the decision-making process?

The decision-making technique that involves graphically displaying the flow and sequence of activities and events is termed a linear program.

What type of group decision making is used to develop consensus among a group of experts?

The use of the symbols :-) to indicate a sense of happiness is an example of an

Which of the following would be an example of a strategic move to help shift from a blocked negotiation to a constructive dialog?

____________ bargaining occurs when resources available are fixed and the negotiation focuses on what portion of the resources each will get.

One technique to improve communication would be to use

When managers make a decision under conditions of uncertainty, they

Group decision making is more likely to be used for

Nonprogrammed decisions are most likely to be made by _____________-level managers.

All communication includes three primary elements: sender, message, and receiver.

The decision-making technique used to examine ways to reduce the amount of time people wait in line is termed

The use of eye contact during communication is termed oculesics.

Systems Approach to a Foodservice Organization

Managing Quality

The Menu

Food Product Flow

Procurement

Food Production

Distribution and Service

Safety, Sanitation, and Maintenance

Management Principles

Leadership and Organizational Change

Management of Human Resources

Management of Financial Resources

Marketing Foodservice

Meals, Satisfaction, and Accountability

Filters