Question 1

The interview session where the interviewer asks the same specific questions of all interviewees is termed a structured interview.

Accepted Answer

A) True 
 B)False

Question 2

Validity refers to the accuracy of an employment test's results.

Accepted Answer

A) True 
 B)False

Question 3

A Methodist church that requires that all candidates for the position as pastor be of the Methodist religion is not discriminating based on religion because religion is considered ______________________________ for that position.

Accepted Answer

a bone-fid

Question 4

A performance appraisal instrument that uses a scale with terms ranging from very poor to very good to evaluate performance is using which type of scale?

Accepted Answer

A)  behaviorally anchored 
B)  critical incident 
C)  graphic rating 
D)  management by objectives 
A)  behaviorally anchored 
B)  critical incident 
C)  graphic rating 
D)  management by objectives

Question 5

The Family and Medical Leave Act

Accepted Answer

A)  mandates equal pay for equal work regardless of medical condition. 
B)  prohibits discrimination based on pregnancy, childbirth or related conditions. 
C)  requires employers to give paid sick leave benefits to full-time employees. 
D)  gives employees up to 12 weeks of unpaid and job-protected sick leave. 
A)  mandates equal pay for equal work regardless of medical condition. 
B)  prohibits discrimination based on pregnancy, childbirth or related conditions. 
C)  requires employers to give paid sick leave benefits to full-time employees. 
D)  gives employees up to 12 weeks of unpaid and job-protected sick leave.

Question 6

____________ is defined as the differences in demographic characteristics among individuals such as age, sex, race, religion, culture, age, national origin, and lifestyle.

Accepted Answer

The answer of ____________ is defined as the differences in...

Question 7

Giving employees more decision-making power related to their job is an example of

Accepted Answer

A)  job enlargement. 
B)  job enrichment. 
C)  job design. 
D)  job analysis. 
A)  job enlargement. 
B)  job enrichment. 
C)  job design. 
D)  job analysis.

Question 8

Asking a candidate for a cook position to complete a math test is an example of which type of testing?

Accepted Answer

A)  cognitive aptitude 
B)  psychomotor ability 
C)  graphoanalysis 
D)  genetic 
A)  cognitive aptitude 
B)  psychomotor ability 
C)  graphoanalysis 
D)  genetic

Question 9

The action brought against an employee who fails to conform to the policies or rules of an organization is termed _____________.

Accepted Answer

A)  law suit 
B)  discipline 
C)  performance appraisal 
D)  grievance 
A)  law suit 
B)  discipline 
C)  performance appraisal 
D)  grievance

Question 10

Internal factors that affect the wage mix include

Accepted Answer

A)  collective bargaining. 
B)  cost of living. 
C)  area wage rates. 
D)  worth of the job. 
A)  collective bargaining. 
B)  cost of living. 
C)  area wage rates. 
D)  worth of the job.

Question 11

Discrimination based on which of the following is not included in the Civil Rights Act (and amendments to the act)?

Accepted Answer

A)  national origin 
B)  pregnancy 
C)  gender 
D)  age 
A)  national origin 
B)  pregnancy 
C)  gender 
D)  age

Question 12

Performance appraisal is a meeting between an employee and his/her supervisor to discuss strengths and weaknesses in the employee's performance.

Accepted Answer

A) True 
 B)False

Question 13

The process of obtaining information about jobs by determining what the duties and tasks or activities of those jobs are is termed _____________.

Accepted Answer

A)  job description 
B)  organization chart 
C)  job analysis 
D)  job specification 
A)  job description 
B)  organization chart 
C)  job analysis 
D)  job specification

Question 14

. A ______________ represents union employees in their relations with their supervisors

Accepted Answer

The answer of . A ______________ represents union employees in...

Question 15

When an arbitrator is called in to hear a grievance, which of the following will occur?

Accepted Answer

A)  The arbitrator will attempt to get both parties to communicate, but has no power to force a settlement. 
B)  The arbitrator will offer compromise solutions and either party can choose whether to accept or refuse the solution offered. 
C)  The arbitrator will meet separately with both parties and negotiate a compromise. 
D)  The arbitrator will hear both parties and issue a decision which both parties must accept because an arbitrator's decision is binding. 
A)  The arbitrator will attempt to get both parties to communicate, but has no power to force a settlement. 
B)  The arbitrator will offer compromise solutions and either party can choose whether to accept or refuse the solution offered. 
C)  The arbitrator will meet separately with both parties and negotiate a compromise. 
D)  The arbitrator will hear both parties and issue a decision which both parties must accept because an arbitrator's decision is binding.

Question 16

The determination of the appropriate number of employees needed by the operation for the work that needs to be done is referred to as

Accepted Answer

A)  scheduling. 
B)  staffing. 
C)  labor control. 
D)  productivity assessment. 
A)  scheduling. 
B)  staffing. 
C)  labor control. 
D)  productivity assessment.

Question 17

The 360 degree evaluation technique includes

Accepted Answer

A)  evaluation only by those who supervise the employee. 
B)  evaluations by those who report to the employee and those who supervise the employee. 
C)  evaluations by peer employees, those who report to the employee, and those who supervise the employee. 
D)  evaluations by peer employees, those who report to the employee, and those who supervise the employee in addition to the employee's self evaluation. 
A)  evaluation only by those who supervise the employee. 
B)  evaluations by those who report to the employee and those who supervise the employee. 
C)  evaluations by peer employees, those who report to the employee, and those who supervise the employee. 
D)  evaluations by peer employees, those who report to the employee, and those who supervise the employee in addition to the employee's self evaluation.

Question 18

The local school foodservice operation served lunch to 2000 students; a total of 50 labor hours were required to serve the meals; labor costs per hour were $6.00. The labor cost per meal was _____________.

Accepted Answer

A)  $.15 
B)  $.30 
C)  $6.66 
D)  $40. 
A)  $.15 
B)  $.30 
C)  $6.66 
D)  $40.

Question 19

The abbreviation, FTE, stands for _____________.

Accepted Answer

A)  full time employees 
B)  full time equivalents 
C)  frequently-used temporary employees 
D)  foodservice training exams 
A)  full time employees 
B)  full time equivalents 
C)  frequently-used temporary employees 
D)  foodservice training exams

Question 20

A change in job assignment to a job at a higher level in the organization is termed a _____________.

Accepted Answer

The answer of A change in job assignment to a...

The interview session where the interviewer asks the same specific questions of all interviewees is termed a structured interview.

Validity refers to the accuracy of an employment test's results.

A Methodist church that requires that all candidates for the position as pastor be of the Methodist religion is not discriminating based on religion because religion is considered ______________________________ for that position.

A performance appraisal instrument that uses a scale with terms ranging from very poor to very good to evaluate performance is using which type of scale?

The Family and Medical Leave Act

____________ is defined as the differences in demographic characteristics among individuals such as age, sex, race, religion, culture, age, national origin, and lifestyle.

Giving employees more decision-making power related to their job is an example of

Asking a candidate for a cook position to complete a math test is an example of which type of testing?

The action brought against an employee who fails to conform to the policies or rules of an organization is termed _____________.

Internal factors that affect the wage mix include

Discrimination based on which of the following is not included in the Civil Rights Act (and amendments to the act)?

Performance appraisal is a meeting between an employee and his/her supervisor to discuss strengths and weaknesses in the employee's performance.

The process of obtaining information about jobs by determining what the duties and tasks or activities of those jobs are is termed _____________.

. A ______________ represents union employees in their relations with their supervisors

When an arbitrator is called in to hear a grievance, which of the following will occur?

The determination of the appropriate number of employees needed by the operation for the work that needs to be done is referred to as

The 360 degree evaluation technique includes

The local school foodservice operation served lunch to 2000 students; a total of 50 labor hours were required to serve the meals; labor costs per hour were $6.00. The labor cost per meal was _____________.

The abbreviation, FTE, stands for _____________.

A change in job assignment to a job at a higher level in the organization is termed a _____________.

Systems Approach to a Foodservice Organization

Managing Quality

The Menu

Food Product Flow

Procurement

Food Production

Distribution and Service

Safety, Sanitation, and Maintenance

Management Principles

Leadership and Organizational Change

Decision Making, Communication, and Balance

Management of Financial Resources

Marketing Foodservice

Meals, Satisfaction, and Accountability

Filters

Exam 12: Management of Human Resources

The interview session where the interviewer asks the same specific questions of all interviewees is termed a structured interview.

Validity refers to the accuracy of an employment test's results.

A Methodist church that requires that all candidates for the position as pastor be of the Methodist religion is not discriminating based on religion because religion is considered ______________________________ for that position.

A performance appraisal instrument that uses a scale with terms ranging from very poor to very good to evaluate performance is using which type of scale?

The Family and Medical Leave Act

____________ is defined as the differences in demographic characteristics among individuals such as age, sex, race, religion, culture, age, national origin, and lifestyle.

Giving employees more decision-making power related to their job is an example of

Asking a candidate for a cook position to complete a math test is an example of which type of testing?

The action brought against an employee who fails to conform to the policies or rules of an organization is termed _____________.

Internal factors that affect the wage mix include

Discrimination based on which of the following is not included in the Civil Rights Act (and amendments to the act)?

Performance appraisal is a meeting between an employee and his/her supervisor to discuss strengths and weaknesses in the employee's performance.

The process of obtaining information about jobs by determining what the duties and tasks or activities of those jobs are is termed _____________.

. A ______________ represents union employees in their relations with their supervisors

When an arbitrator is called in to hear a grievance, which of the following will occur?

The determination of the appropriate number of employees needed by the operation for the work that needs to be done is referred to as

The 360 degree evaluation technique includes

The local school foodservice operation served lunch to 2000 students; a total of 50 labor hours were required to serve the meals; labor costs per hour were $6.00. The labor cost per meal was _____________.

The abbreviation, FTE, stands for _____________.

A change in job assignment to a job at a higher level in the organization is termed a _____________.

Systems Approach to a Foodservice Organization

Managing Quality

The Menu

Food Product Flow

Procurement

Food Production

Distribution and Service

Safety, Sanitation, and Maintenance

Management Principles

Leadership and Organizational Change

Decision Making, Communication, and Balance

Management of Financial Resources

Marketing Foodservice

Meals, Satisfaction, and Accountability

Filters