Question 1

According to Herbert A.Simon,inventing,developing,and analyzing possible courses of action takes place in the _____ phase of decision-making.

Accepted Answer

A)  intelligence activity 
B)  design activity 
C)  choice activity 
D)  identification activity 
A)  intelligence activity 
B)  design activity 
C)  choice activity 
D)  identification activity

Question 2

The market research team will be meeting with members of the production department to discuss their findings from a survey on customer product design preferences for household appliances.This form of interactive communication serves the purpose of:

Accepted Answer

A)  task coordination. 
B)  problem solving. 
C)  information sharing. 
D)  conflict resolution. 
A)  task coordination. 
B)  problem solving. 
C)  information sharing. 
D)  conflict resolution.

Question 3

Mark wants to improve his nonverbal communication.Mark should:

Accepted Answer

A)  focus on obvious nonverbal signs. 
B)  consider the discrepancies between nonverbal behavior and verbal statements. 
C)  concentrate on behavior and not the situation in which the behavior takes place. 
D)  adopt commonly used nonverbal behaviors. 
A)  focus on obvious nonverbal signs. 
B)  consider the discrepancies between nonverbal behavior and verbal statements. 
C)  concentrate on behavior and not the situation in which the behavior takes place. 
D)  adopt commonly used nonverbal behaviors.

Question 4

Briefly explain the characteristic of effective feedback.

Accepted Answer

Effective feedback is directed toward im

Question 5

Building checkpoints and setting limits into a plan can result in more effective group decisions.

Accepted Answer

A) True 
 B)False

Question 6

Which among the following is a disadvantage of interactive communication among peers?

Accepted Answer

A)  It leads to ineffective feedback. 
B)  It leads to an unhealthy dependence on peers. 
C)  It may limit vertical communication. 
D)  It reduces task coordination. 
A)  It leads to ineffective feedback. 
B)  It leads to an unhealthy dependence on peers. 
C)  It may limit vertical communication. 
D)  It reduces task coordination.

Question 7

Which of the following statements is true regarding the informal system of communication?

Accepted Answer

A)  It is impersonal in nature. 
B)  It is generally relied on for vertical coordination. 
C)  It tends to be much faster than the formal downward system of information flow. 
D)  It tends to be less effective than the formal system when information requires quick responsive action by lower-level personnel. 
A)  It is impersonal in nature. 
B)  It is generally relied on for vertical coordination. 
C)  It tends to be much faster than the formal downward system of information flow. 
D)  It tends to be less effective than the formal system when information requires quick responsive action by lower-level personnel.

Question 8

Which among the following is a disadvantage of conceptual style decision-makers?

Accepted Answer

A)  They can foster an idealistic and indecisive approach to decision making. 
B)  They have a very short-run focus. 
C)  They tend to have an autocratic leadership style. 
D)  They have difficulties making tough decisions. 
A)  They can foster an idealistic and indecisive approach to decision making. 
B)  They have a very short-run focus. 
C)  They tend to have an autocratic leadership style. 
D)  They have difficulties making tough decisions.

Question 9

In innovative observation:

Accepted Answer

A)  the questions that are asked can bias the responses. 
B)  people's routines are often interrupted. 
C)  people make unsolicited comments. 
D)  people are unable to recall how they feel about a particular product or service. 
A)  the questions that are asked can bias the responses. 
B)  people's routines are often interrupted. 
C)  people make unsolicited comments. 
D)  people are unable to recall how they feel about a particular product or service.

Question 10

The _____ appears to guide decision making most often when there is no objectively correct decision.

Accepted Answer

A)  truth-wins scheme 
B)  two-thirds majority scheme 
C)  majority-wins scheme 
D)  first-shift rule 
A)  truth-wins scheme 
B)  two-thirds majority scheme 
C)  majority-wins scheme 
D)  first-shift rule

Question 11

A person with the director style of communication likes to know the whole picture and thrives on details.

Accepted Answer

A) True 
 B)False

Question 12

What role does the informal organization play in interactive communication in organizations?

Accepted Answer

Because of the failure of classical stru

Question 13

A manager's ego can cause him to stick to a bad decision alternative.

Accepted Answer

A) True 
 B)False

Question 14

According to Mintzberg,the recognition of a problem and its diagnosis is made during _____ phase of decision-making.

Accepted Answer

A)  identification 
B)  development 
C)  design 
D)  intelligence 
A)  identification 
B)  development 
C)  design 
D)  intelligence

Question 15

Define and briefly explain the concept of nonverbal communication.

Accepted Answer

Sometimes called the "silent language,"

Question 16

Cognitive complexity refers to a person's ability to generate novel,but still appropriate,responses to questions and problems.

Accepted Answer

A) True 
 B)False

Question 17

Which among the following is a psychological determinant of the escalation of commitment?

Accepted Answer

A)  Information-processing errors 
B)  Peer pressure 
C)  A breakdown in communication 
D)  Delayed return on investment 
A)  Information-processing errors 
B)  Peer pressure 
C)  A breakdown in communication 
D)  Delayed return on investment

Question 18

Vertical communication is required to make a coordinated,cross functional effort in achieving organizational goals.

Accepted Answer

A) True 
 B)False

Question 19

According to Mintzberg,the _____ was found to be a groping,trial-and-error process in which the decision makers had only a vague idea of the ideal solution.

Accepted Answer

A)  intelligence activity phase 
B)  selection phase 
C)  design process 
D)  identification phase 
A)  intelligence activity phase 
B)  selection phase 
C)  design process 
D)  identification phase

Question 20

The classical decision theory operated under the assumption of rationality and certainty,whereas the new behavioral decision theory does not.

Accepted Answer

A) True 
 B)False

According to Herbert A.Simon,inventing,developing,and analyzing possible courses of action takes place in the _____ phase of decision-making.

The market research team will be meeting with members of the production department to discuss their findings from a survey on customer product design preferences for household appliances.This form of interactive communication serves the purpose of:

Mark wants to improve his nonverbal communication.Mark should:

Briefly explain the characteristic of effective feedback.

Building checkpoints and setting limits into a plan can result in more effective group decisions.

Which among the following is a disadvantage of interactive communication among peers?

Which of the following statements is true regarding the informal system of communication?

Which among the following is a disadvantage of conceptual style decision-makers?

In innovative observation:

The _____ appears to guide decision making most often when there is no objectively correct decision.

A person with the director style of communication likes to know the whole picture and thrives on details.

What role does the informal organization play in interactive communication in organizations?

A manager's ego can cause him to stick to a bad decision alternative.

According to Mintzberg,the recognition of a problem and its diagnosis is made during _____ phase of decision-making.

Define and briefly explain the concept of nonverbal communication.

Cognitive complexity refers to a person's ability to generate novel,but still appropriate,responses to questions and problems.

Which among the following is a psychological determinant of the escalation of commitment?

Vertical communication is required to make a coordinated,cross functional effort in achieving organizational goals.

According to Mintzberg,the _____ was found to be a groping,trial-and-error process in which the decision makers had only a vague idea of the ideal solution.

The classical decision theory operated under the assumption of rationality and certainty,whereas the new behavioral decision theory does not.

Introduction to Organizational Behavior: an Evidence-Based Approach

Environmental Context: Globalization, diversity, and Ethics

Organizational Context: Design and Culture

Organizational Context: Reward Systems

Personality,perception,and Employee Attitudes

Motivational Needs,processes,and Applications

Positive Organizational Behavior and Psychological Capital

Stress and Conflict

Power and Politics

Groups and Teams

Behavioral Performance Management

Effective Leadership Processes

Great Leaders: an Evidenced-Based Approach

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Exam 8: Communication and Decision Making

According to Herbert A.Simon,inventing,developing,and analyzing possible courses of action takes place in the _____ phase of decision-making.

The market research team will be meeting with members of the production department to discuss their findings from a survey on customer product design preferences for household appliances.This form of interactive communication serves the purpose of:

Mark wants to improve his nonverbal communication.Mark should:

Briefly explain the characteristic of effective feedback.

Building checkpoints and setting limits into a plan can result in more effective group decisions.

Which among the following is a disadvantage of interactive communication among peers?

Which of the following statements is true regarding the informal system of communication?

Which among the following is a disadvantage of conceptual style decision-makers?

In innovative observation:

The _____ appears to guide decision making most often when there is no objectively correct decision.

A person with the director style of communication likes to know the whole picture and thrives on details.

What role does the informal organization play in interactive communication in organizations?

A manager's ego can cause him to stick to a bad decision alternative.

According to Mintzberg,the recognition of a problem and its diagnosis is made during _____ phase of decision-making.

Define and briefly explain the concept of nonverbal communication.

Cognitive complexity refers to a person's ability to generate novel,but still appropriate,responses to questions and problems.

Which among the following is a psychological determinant of the escalation of commitment?

Vertical communication is required to make a coordinated,cross functional effort in achieving organizational goals.

According to Mintzberg,the _____ was found to be a groping,trial-and-error process in which the decision makers had only a vague idea of the ideal solution.

The classical decision theory operated under the assumption of rationality and certainty,whereas the new behavioral decision theory does not.

Introduction to Organizational Behavior: an Evidence-Based Approach

Environmental Context: Globalization, diversity, and Ethics

Organizational Context: Design and Culture

Organizational Context: Reward Systems

Personality,perception,and Employee Attitudes

Motivational Needs,processes,and Applications

Positive Organizational Behavior and Psychological Capital

Stress and Conflict

Power and Politics

Groups and Teams

Behavioral Performance Management

Effective Leadership Processes

Great Leaders: an Evidenced-Based Approach

Filters